I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to... See more
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Review summary
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Reviews shaping this summary
I received the wrong vintage. It seems as though your customer service is trying to fix the issue which I appreciate. I guess if I get the right vintage as a replacement I will enthusiastically o... See more
The wine was great but UPS delivery wasn’t so good. I was home waiting to sign for delivery & they heard my dog bark and left..stuck a note on my gate that i wasn’t home to sign for it.. took anothe... See more
Great company. Love the idea of being able to check it wines with a picture. I wish it was not necessary to order Cali wines from Alberta ATM... But thank God Vivino is there for that
Company details
About Vivino
Written by the company
With over 70 million users and growing, Vivino is the world’s largest wine app and online marketplace, trusted by millions to discover and buy the right wine every time.
Explore thousands of wines from top producers and trusted local retailers, all carefully selected to match your taste. Read real, unbiased reviews from the world’s largest community of wine drinkers to make confident choices.
Take advantage of seasonal offers and curated recommendations, and enjoy a smooth, secure shopping experience powered by reliable fulfillment partners.
Premium Features for a Better Experience
Vivino Premium enhances your wine journey with access to exclusive deals, personalised match scores, restaurant wine list scanning, and an ad-free experience — all designed to help you find the perfect wine, faster.
Stay Informed with Vivino News
Our Wine News section keeps you up to date with curated content, from top-rated wine recommendations and seasonal pairing guides to beginner tips and trends in organic, vegan, and biodynamic wines.
Always-On Customer Support
Our support team is here whenever you need us. We offer 24/7 assistance through our chatbot, with the option to connect with a live agent during support hours.
Trusted by Millions
Vivino is trusted worldwide by users who want to discover and enjoy wine with confidence. Join the community and find your next favourite bottle today.
Contact info
114 Sansome Street, suite 1320, 94104, San Francisco, United States
- Vivino offers chat support
- Please visit https://www.vivino.com/contact if you need any support from our customer service team.
- vivino.com
3.9
Great
21K reviews
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Very much appreciate Vivino
Very much appreciate Vivino, as the wine options are outstanding, and always best prices! Additionally, Vivino’s customer support is quick to resolve any issues.
25 April 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Didn’t receive half of my order
Didn’t receive half of my order. Vivino and the vendor are trying to sort it out. Meanwhile I’m out the money and the wine.
15 April 2026
Reply from Vivino
Hi Jean,
Thank you for taking the time to share your feedback, we really appreciate it.
We know how important it is for every bottle to arrive as expected, and we are sorry that part of your order was missing.
We reviewed your contact with your Customer Support team and we are pleased to see they were able to assist you and provide you with a solution.
Thank you for your understanding, we hope to provide a smoother experience next time.
Kind regards,
Vivino | Customer Support
I really like the fact that if the…
I really like the fact that if the product t is sold out, refunding is instant and no waiting for days to get it back and Vivino is very honest will give you a higher quality sometimes in its place to make sure customer satisfaction is garunteed, amazing communication and swift action is taken if needed . An amazing variety to choose from.
24 April 2026
As usual wonderful wine and very good…
As usual wonderful wine and very good delivery, thank you Vivino and off course RIOJA 😍
15 April 2026
Hard to find wine was in stock
I had been looking for this wine in stores for some time. Vivino had it in stock. Purchasing was easy. My order was processed quickly. My purchase was shipped the next day.
24 April 2026
Very easy to search for a particular…
Very easy to search for a particular wine and make a purchase.
25 April 2026
This first experience was disapointing
This first experience was disapointing. I wanted the 2023 year of a beautifull wine. And I received the 2024 year. Only after I received the package it became clear to me that Vivino automatically sends another year if the selected year is not on stock. Without clear indication that the selected year is not available and another year is sent.
13 April 2026
Reply from Vivino
Hi Rob,
Thank you for bringing this matter to our attention, we’re truly sorry that you received the wrong wine.
These mix-ups are rare, but they can happen from time to time due to logistical or packing errors. We understand how frustrating it is when your order isn’t quite what you expected, and we’re here to help.
After looking into it, I was unable to locate any previous contact from you. However, we'll be reaching out to you directly via email and hope to assist you further from there.
In the meantime, here are the best ways to get in touch with us:
- Contact us via the Vivino App
1. Open the Vivino app and tap into the settings menu.
2. Select “Help & Support” to access our Virtual assistant, Viviane.
- Contact us via the Vivino Website
1. Go to vivino.com/contact.
2. Select the "Customer" button to open up our virtual assistant.
3. Tap the red chat icon in the bottom right corner.
Our Virtual Assistant will handle your query, providing quick solutions or passing it to a Customer Support agent for resolution via live chat or email.
Kind regards,
Vivino | Customer Support
I ordered the wine from 10 April
I ordered the wine from 10 April
Still didn’t get my ordered
Tried to contact the company but no response. Can I refund my money back please
Sarunya whitton
9 April 2026
Reply from Vivino
Hi Sarunya,
We're so sorry your order is taking longer than expected to arrive, we know it can be so frustrating when you are looking forward to tasting your new purchase and it's not yet there.
Delays can be frustrating, so we've reached out to you by email so we can follow up with more tailored support and help resolve this quickly.
Thank you for your patience, we hope your wine reaches you very soon!
Kind regards,
Vivino | Customer Support
First two bottles of six had cork…
First two bottles of six had cork issues. Vivino has responded to my first complaint and has refunded me the first bottle. I am awaiting response on the second bottle and what to do with the remaining four. I’m happy with Vivino’s response, but not with this order of wine.
14 April 2026
Reply from Vivino
Hi,
Thank you for bringing this matter to our attention, we’re truly sorry that you received corked wines.
We understand how frustrating when these situations occur, however we’re here to help.
I was able to see that our customer support team has an open ticket regarding this issue, and will reach out to you via email so we can sort this out as swiftly as possible.
We’re committed to resolving this, and appreciate your patience while we do.
Kind regards,
Vivino | Customer Support
I had to wait over a week for my wine
I had to wait over a week for my wine. Vivino is done for me
14 April 2026
Tried ordering twice no go both times
Tried ordering twice. Both times was told items were not available despite availability being shown when I ordered.
14 April 2026
Reply from Vivino
Hi,
Thank you for your sharing your feedback and please accept our sincere apologies for any inconvenience caused by the cancellation of your order.
We completely understand how frustrating it is to look forward to a wine and see the order cancelled.
While we make every effort to keep our stock information up-to-date, there are still some rare instances where the product sells out before the system updates.
With hundreds of thousands of wines available and hundreds of partners, all trying to provide exciting wines and prices, there is a tiny chance of misalignment in our inventory for a few seconds. Also considering the fragile nature of wine, it's also very possible that some bottles we thought were in stock either broke or were found to be corked and had to be removed from circulation. We are continuously working on improving our inventory management systems to eliminate all possibilities of those situations, but it's a work in progress.
If there's anything else we can assist you with, or if you'd like help selecting a similar wine, we'd be happy to help.
Kind regards,
Vivino | Customer Support
Concerns about order cancellation
Concerns about order cancellation. Ify online connections. Even flashing App. Were soon abated by the recovery of your customer service person. Great recovery and simple "All's Good". Put my mind at ease.
24 April 2026
I ordered 2022 but received a phone…
I ordered 2022 but received a phone call telling me that only 2023 was available. “Bait and switch”?
Please keep your listings up to date.
24 April 2026
Reply from Vivino
Hi John!
Thank you for reaching out to us. We’re very sorry you weren’t able to purchase the wine you wanted.
While these errors are rare, they can occasionally occur due to human or logistical errors. We’re working hard to improve all our systems and minimize any chance of this happening again. However, we’re glad to hear that our business partner has already offered you a solution and that the situation has been resolved. For the future, though, we recommend that you contact us directly so we can resolve issues more quickly and effectively.
The best ways to reach us are:
- On the Vivino App: Go to your Profile > Settings > Help & Support.
- On the Vivino Website: Visit vivino.com/contact and our support chat will open automatically
Our virtual assistant, Vivian, can often provide instant solutions or will connect you with a live agent if needed.
We look forward to the opportunity to make this right for you!
Kind regards,
Vivino | Customer Support
I ordered wine via the app & I was sent…
I ordered wine via the app & I was sent the wrong year. This has massively inconvenienced me, wasted my time & I would strongly consider using this service in the future.
23 April 2026
Reply from Vivino
Hi Steve,
Thank you for bringing this matter to our attention, we’re truly sorry that you received the wrong wine.
These mix-ups are rare, but they can happen from time to time due to logistical or packing errors. We understand how frustrating it is when your order isn’t quite what you expected, and we’re here to help.
Our team has reached out to you via email so we can sort this out as swiftly as possible.
We’re committed to resolving this, and appreciate your patience while we do.
Kind regards,
Vivino | Customer Support
Ordering always easy
14 April 2026
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