Vivianandpearl Reviews 

I also was misled by pictures that appeared to be of a quilted jacket. When is was actually a printed pattern. Very poor quality. They also offered me a discount to another product of theirs. When i refused they gave me return information to China at my own cost. Absolutely scammed me. Shame in them. Im giving it to Goodwill. Lesson learned.

I purchased a hooded zip-up jacket that appeared to be a cotton quilted jacket. It was not. It was polyester. I contacted Vivien and Pearl and asked for a refund. I was advised they would give a percentage of my purchase ($64.95) as a store credit. Sadly, I thought I had done my due diligence, but later found Newport was a front and the product comes from Japan. There other option for a refund was a full refund, but I had to pay shipping to Japan. The prices for shipping to Japan ranged from $23.00 to $62.00. Bottom line - poor quality product, misleading photos of product, misleading information about company. DO NOT GET ANYTHING FROM THIS BUSINESS.

I sure wish I had read the reviews of your products and company policy before I spent good money on a total crap item. I will definately be spreading the word that what you see is absolutely not what you get. Lesson learned on my part. Scam achieved on your part.

Ordered a jacket that was advertised on Facebook. Ad clearly stated that jacket was quilted, and the lines were not printed on. Received jacket and it is NOT quilted - lines are printed. I reached out to customer service and copied and pasted their ad. They denied the wording and told me that I could return for a refund. Item has to be returned to China! Shipping would cost more than the jacket. Shame on this company and shame on Facebook for allowing these companies to rip off its subscribers.

The quality of the clothing is awful. There are no tags stating the fabric content or any laundry instructions. I tried to return the items, but I would have to pay for shipping to China and a re-stocking fee, and that's not cheap. I will never buy anything from this company again.

Buyer Beware! Poor quality and terrible return policy that requires returning to an address in China for MORE than the item’s original cost. UPS estimated > $100 for a $60 hoodie. Never again!

Not legitimate! Cheap polyester with printed image - not quilted as described. Runs very small and took weeks to receive because it was coming from China. Don’t waste your money.

The returns policy does not indicate that we would have to pay for international shipping (their given address is in Denver, CO), but when I contacted them to return a coat that I bought (and found it not matching the photo or description and was in fact very tacky looking and feeling), they offered me 30% discount on my next purchase (LOL!!!) and suggested the international shipping might cost too much. I would give this website and business less than a 1 Star.

1. Took over a month to arrive
2. Cheap piece of polyester crap!
NOT QUILTED. Worth about $20 or $25, max, not $60. Seems like something you'd buy at walmart, not a boutique.
Very disappointed.

Not a total scam but very misleading.

The ad stated that it was quilted, it is not, and the large fits like a small. It took 10 days to arrive even though it said it was coming from Georgia, it did not, it came from someplace overseas (probably China). It fits like a girls large, not a ladies large. So disappointing.

The coat I ordered was cheap quality polyester. Something you could order from temu at a fraction of the price! The full refund is a joke. There is a $20 restocking fee and you pay to return the item to an address in China! The cost of returning is prohibitive. Oh they did offer a 30% discount on another item in the store, like I want to over pay for junk I won’t wear.
Stay away from. It is a new website, I don’t believe it is a mother daughter business at all.

Do not buy from this company. Their product descriptions are misleading and incorrect. I bought a jacket where the description clearly stated that it was quilted and made of many fabrics. It was not quilted, it was a picture of a quilted fabric printed on cheap material. They also say30 days return. What they do not tell you is that it will be returned to China and you have to pay not only the postage, but the duty as well. Stay away.

DO NOT BUY FROM THESE PEOPLE!! This company and its products are à fraud. Misleading and mischaracterization of products, ridiculous return policy (costs the customer more to return than original purchase price), and sketchy delivery contractor (left product at 10:30 pm at the bottom of our driveway).

This company says they're in Newport. They describe a quilted, lined, festive garments. You'll receive a garment that has the tag chopped down to just "made in China" no laundering directions or type of fabric and it has a strong chemical smell! Its super thin, no quality top layer and liner. Its a pull over hood, no quilting like they claim when they say you'll "feel the quality". There is no quality and the chemical smell makes it unbearable for me to ever wear.
I asked for a refund and was told I have to pay for return shipping! Not to Newport in the USA, but to Chhina! If I paid that they take an additional $20.00 US dollars for restocking this defective, misrepresented item. THEN THEY MAY GIVE YOU A 30% CREDIT TO USE IN THEIR STORE!!
This is another SCAMMER site. Please don't waste your money buying anything Vivian and Pearl sells. I'm a disabled senior who was looking to stay alittle warmer this winter. I cant even wear this stinky mess!

Switch and bait scammer. PHISHING SCAM WILL SET UP A MONEY TRANSFER COMPANY FOR YOU, DO NOT GIVE ANYONE A SIX DIGIT CODE EVER. NEVER LET ANYONE SET A PASSWORD FOR YOU. THEY DO THIS TO TAKE YOUR MONEY. REPORT THIS to your credit card company. Take a picture of what is advertised on the website vs. what you get. Credit cards won't like this scam. They advertise on their websitse vivianandpearl.com that the sweatshirts are "quilted cotton" but when you get it it doesn't even have a label and it's made of printed polyester. Sweat shop product. Total SCAM. FALSE ADVERTISING ON WEBSITE. Have filed a report with my credit card company. Am assuming credit cards will shut them down. Website was recently registered in July 2026. Website built and then scam in process September 2026, delivered October 2026. Notice reviews don't go prior to end of September. Spread the word! Reported the page to Facebook as FRAUD. A second "customer complaint" facebook page was set up only 4 days ago. This scam started around the end of September.

THIS IS A FAKE PHISHING FACEBOOK PAGE ALSO. DO NOT CONTACT THEM. THEY WILL ASK FOR CODES FOR A REFUND. DON'T GIVE THEM ANYTHING. DON'T LET ANYONE SET A PASSWORD FOR YOU AND NEVER EVER EVER GIVE ANYONE A SIX FIGURE CODE TO IDENTIFY YOURSELF. THIS PAGE IS A SCAM PAGE.

The jacket I purchased was a screen printed cheap fabric instead of a pieced higher quality item. When I asked to return it, they offered me 20% store credit, followed by 50% store credit. If I still wanted to return it, I would need to pay to ship it back to Hangzhou City, Zhejiang Province in China, plus a $20 restocking fee, in addition to navigating customs. Shame on me for not doing my due diligence, but hopefully this review will save someone else from my experience.

I bought a hoodie that was beautiful in the photo. It looked like a quilted mountain scene with a beautiful sun shining in the middle. When it arrived, I was so disappointed. It wasn't quilted at all; it was a picture of the scene on a thin, polyester feeling cheap hoodie. I contacted the business and wanted to do a return, which most companies are happy to do. Not this company, sure you can return it, if you want to pay for shipping (to China) and a $20 restocking fee. Do not do business with this company. It's not worth the headache and disappointment!

I ordered a Bohemian coat. Company claimed to be in Newport, RI but the tracking showed China. The coat arrived and was nothing like the picture. Cheap printed polyester design. I am so disappointed 😞. I wish I'd read the reviews before ordering.

Ok- I wish I had done some research before ordering!
The description said “cotton “ and “quilted”. It was 100% polyester with a printed on design- no quilting whatsoever,
It looks and feels cheap.
The colors are pretty and the fit is ok. I have no doubt returning would be a nightmare so I’ll keep and chalk it up to a lesson definitely learned!

This site is a complete lie. I paid 60.00 for what appeared and was described as a quilted beautiful hoodie. It came. It is cheap polyester with a screen printed design. It’s the ugliest thing and I wouldn’t pay 2.00 for it at a garage sale. Buyer beware. I can return it if I want to pay for the ‘restocking fee’ and return it to China.