Vively Reviews 499

This app has provided such useful insights into my blood glucose; how I respond to different foods; the impact of exercise; and the impact of sleep. The support from the team has been impressive. Any queries were dealt with promptly and effectively. I highly recommend.

Thanks to Anna's patience answering all my questions I was able to make the most of the Vivley app. Fantastic service and a great product.

Great course, learned a lot thanks!

I had difficulty getting the first sensor to stay attached because I used betadine and not an alcohol swab re instructions. But the second sensor is working well and I find the real time glucose monitoring super helpful. The app is excellent and I get immediate feedback on the quality of my meals so I can choose healthier options.
The communication is also excellent via the app. Thanks Irene for your encouragement!
I have newfound motivation to continue the program and achieve metabolic health!

I’m a 55 year old Aussie male who is obese, near metabolic syndrome and have absolutely no desire to change my habits BUT, I need to do this for myself, my wife and my two tween daughters but it’s really hard. My lifestyle is to suppress rather than accept and try. I responded to the Vively & BUPA offer and reached out. The funny thing is that I haven’t even activated the sensor yet, I’m massively reluctant because the data doesn’t lie and I’m not ready accept those stats yet. A big call out to Christine at Vively, who has contacted me everyday with genuine and heartfelt messages that have helped me get closer to the line. I’m starting this Friday to have one week as me on the sensor and then one week following their dietician, within reason. Wish me luck but Christine and the team have provided me every support that I need, thank you, the customer service shown to me, reminds me of the late 80’s, it’s that good. I actually want to make them proud, which is weird as. Good luck on your individual paths, Kind regards, Michael

Very good customer service
Very fast response to any queries

The concept is great and the outcomes quite good at this stage but after four devices and eight weeks of use, it's as if they've commercialized the concept a little too soon. At times it feels like it's in Beta testing. The App is buggy and lags repetitively due to the relatively slow sync with the separate app which collects the data. I really love the way it interfaces with Garmin seamlessly so the data is quite rich for me (Well done!) but the AI advice is riddled with direct and indirect caveats making it quite difficult to form solid views about the dreaded spikes and pragmatic solutions to counter them with diet changes etc. The automation of findings needs a lot of work beyond the obvious conclusions. The dietician was great: she was helpful and responsive and her advice was sensible and could be implemented. Note that this is the only live person with whom I interacted. Between the AI efforts and the chatbots (or people?) it takes a while to get stuff sorted. The most disappointing feature of the experience, however, was their attitude to replacing my (fourth, and last) sensor which is giving me some subtle pain in the sensor area. The AI advice and the replica advice from the chatbot (or chairperson) was to remove the device, see a GP about the pain area and if all is ok, purchase another new device. Now that's all ok but I queried why I needed to purchase the new device. After all the platitudes and apologies, it appears that they only replace the device FOC if the device is not supplying the data i.e. broken in some way. Ahhh ..... So the responsibility for the pain rests with me, it seems? I received non-committal explanations. This device causing the occasional pain expires next week and I end the glucose experiment then. I truly hope that the Vively team can fix all the IT, AI and commercial / customer service issues because the concept is great but prepare yourself for a glitchy experience the way it is formulated currently. If it wasn't for the last issue I would have given them 3.5 stars.

A very disappointing experience. Vively forces customers onto an auto renewal subscription plan in order to receive the device and service. It's very easy to forget about this and then discover that you have been charged for a service you did not use and no longer require. I requested a refund but have not had any reply. I think this is dishonest and taking advantage of people. The right thing to do is to charge your customers only for the service they have actually used. Be aware that the glucose monitors themselves are so inaccurate they are practically useless for monitoring any health concerns. I purchased two separate monitors and had them installed by a registered nurse who carefully following the supplied instructions. Imagine my surprise when not one but both of the CGM's I paid hundreds of dollars for both continually read high to the tune of 2.0 mmol/l? This anomaly only got worse as the monitors got older and was verified against blood glucose tests. This caused me a lot of anxiety and is totally unacceptable for a medical device. It is as useful as driving a car with a faulty speedometer. Prospective customers also need to be aware that the Vively app does not provide real time data from the monitor either, but downloads it from the Libre app. What this means is that data constantly has to be uploaded manually and is very laggy, often dropping out and leaving data gaps. I expected a lot more from a company which deals with people's health and overall I would not recommend this service or product to anyone given my experience.

Super buggy, frustrating UI, and unhelpful AI assistant and troubleshooting support. Only started working after they had to reset a connected to the CGM app, by that stage it was useless and almost expired. Hours and hours spent troubleshooting.
No refund offered.

This product was a gift from my wife to get regular monitoring of my blood sugar. She purchased the monitor under the trial period and I was unaware a subscription accompanied the purchase until I queried a recurring charge on our joint credit card
statement last month. I then became aware that monthly charges had been taken for nine months.
I emailed the company last month seeking a refund and was sent an apologetic respond with a promise to end the subscription. This did not happen and I have just received a further invoice.
These types of businesses with trial periods which auto renew should be avoided. The customer support did not follow through with promise to cancel the subscription service.
Avoid

Customer service was responsive, helpful and accommodating during the set up process. Looking forward to using the product!

The Vively support is second to none. I loved the extra advice from my dietician based on my data + the personal info I shared with her. A brilliant service for anyone who needs to bounce ideas with someone who understands how nutrition habits are affecting your individual health instead of more cookie-cutter advice.

One of the most attentive companies I’ve dealt with. Customer service alone was 5 star, the app was easy and really interesting to see results and insights. Plus the support was personal, warm and doable. Highly recommend

I find this app excellent. It takes the raw data from the monitor plus fitness data from Fitbit and my own food diary and turning this into feedback for myself being pre diabetic.
It's v motivating to change your diet and see the results come through.

I had a great experience dealing with Vively customer service. They are amazingly customer oriented company and pleasant to deal with.

Think twice before signing up.

This platform is deliberately built around constant auto-renewals and stacked subscriptions instead of actual CGM data. I strongly recommend avoiding it.

The website pushes CGM (Continuous Glucose Monitor) data as the main feature, but the device itself only lasts two weeks.

What they don’t clearly disclose is that the CGM will cost you $120 every two weeks, on top of an already overpriced membership that essentially gives you access to a glorified meal tracker.

If you want anything beyond that—like nutritional advice—you’ll need to pay even more. It’s an endless upsell.

I regret spending money on this service. I’d looked forward to trying a CGM for a long time, but the pricing is completely unjustifiable for what little you actually get. Extremely disappointing.

No doubt they’ll respond to this review to say that they were accommodating when I downgraded from a 12-month to a 1-month membership. They were. I hadn't realised the CGM only lasts two weeks, not the 12 months I signed up for, which was misleading.

But the bottom line is this: they auto-renewed my membership AFTER that downgrade. When I contacted them immediately to cancel and request a refund for the renewal, they refused—knowing full well I had no desire or intention of using their service.

My sensor supposed to run for 14 days and stopped working withing 3 days left. Try to contact them filled them forma and they never got back to me.

This product did exactly what I was hoping it would do! If you’re thinking about improving your health through diet, this app and CGM is where I’d start. Real stats about how the food you’re eating is affecting your blood sugar and ultimately your weight and health.

I have been using Vively and the CGM for a fortnight now. I find the Vively app quite easy to use and the support very helpful if there are any hiccups or I don't understand something. It is great having access to the Dieticians as a trial and I have decided to use this service for the next three months. I really like finding first hand what foods and exercise are affecting my blood sugar levels. There is plenty of data, information and articles provided to make the experience of great value.