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Viva Expeditions Reviews 

517
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the well-organized holidays, highlighting that every aspect of their trips, from transfers to activities, was seamlessly managed. The staff, including guides and travel agents, are frequently commended for their professionalism, extensive knowledge, and friendly demeanor, making the travel experience enjoyable and stress-free. Many people appreciate the excellent service and the carefully selected locations and accommodations, which often exceeded expectations. The booking process is also frequently mentioned as smooth and efficient, with agents patiently addressing all inquiries. However, some customers also noted minor issues, such as a desire for more detailed tour information prior to departure or occasional confusion regarding tour providers.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising the guides, drivers, and consultants for... See more

Holidays

Reviewers mention positive feedback about holidays, with many expressing satisfaction and planning to book... See more

Service

Consumers find service to be positive, with many reviewers highlighting the exceptional organization of trips... See more

Location

People report positive experiences with location, highlighting sensational trips to places like the Rio Negro... See more

Booking process

Reviewers highlight positive aspects of the booking process, with many expressing satisfaction and a desire... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thanks Viva Expeditions for a wonderful Brazil adventure. Five days aboard the Toucana on the Rio Negro in the Amazon was sensational. Time in the Pantanel with its abundant bird and wildlife was very... See more

Company replied

Rated 5 out of 5 stars

Everything is organised for you. English speaking guides and luxury transport which is ready and waiting to whisk you to the next activity or sight. Great way to maximise your tour without waiting in... See more

Company replied

Rated 5 out of 5 stars

Guides were good - often amazing - remember Vanessa, Luis, Leo, Melanie Sonia gave good information at start of tour. Would have liked detailed tour prior to leaving our home country. Loved Zocalo... See more

Company replied

Rated 5 out of 5 stars

We were in trepidation about all the flights, connections and pickups associated with our tour booked by Viva however everything went as smoothly as it possibly could. We trusted their advice on what... See more

Company replied


Company details

  1. #4 of 11 best companies in Travel Agency

Written by the company

A passionate team of travel specialists, sending clients on amazing adventures to Latin America, Africa, Antarctica and New Zealand. Offering independent itineraries as well as small group tours, every journey is inspired by a passion for fun, adventure and authentic connection. With extensive first-hand destination knowledge and years of experience, Viva's friendly travel experts make planning your perfect adventure easy. Founded in 2008. Opening Hours: 8:30am - 5pm NZT Monday to Friday.

Why Viva?

Written by the company

We believe that true inspiration and growth comes from real experiences and immersion in the world around us. When you travel with Viva, we take you beyond the sights in the guidebooks, for an authentic connection to the places you visit.

Travel with confidence!

Knowing everything is taken care of and your arrangements are guaranteed.

Knowing everything is taken care of and your arrangements are guaranteed.
* We have our own local operations at key locations * We are with you 24 hours a day, and our team are just a phone call or whatsapp message away at any time. * We are adventure travel specialists, we have been there, we have lived and breathed Latin America, Africa, NZ and the polar regions and we LOVE THEM! And above all we want you to love these places as much as we do!

Contact info

4.8

Excellent

TrustScore 5 out of 5

517 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(517)

90 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ROVOS Rail and Africa Tour

Size of tour group was perfect for the rail trip. Having a "personality" hosting. Lots of animal viewing opportunities.

5 September 2025
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Reply from Viva Expeditions

Glad to hear you enjoyed our Africa by Rail hosted by Hilary Barry. Thanks for joining us and your lovely feedback. We hope you can join us on another Viva hosted journey in the future!

Rated 5 out of 5 stars

Viva definitely the company to use for South America Travels

We were very impressed at how thorough Viva were through their communications, the quality of the guides, the pick up and drop offs, the hotels etc. Special mention to our guide Nancy in La Paz and Omar and the driver in Bolivia. They both went out of their way to ensure we were well looked after.

13 September 2025
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Reply from Viva Expeditions

We are happy to hear you had such a great time in Bolivia and Argentina. We will let the guides and driver know. Thanks for travelling with Viva , we hope you will travel with us again soon.

Rated 1 out of 5 stars

What went wrong is that we never went…

What went wrong is that we never went on the trip as I got advice given to me by my staff that come from that region the areas being traveled in were not safe so we canceled the trip.

13 September 2025
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Reply from Viva Expeditions

It’s a shame you did not join us on our recent Africa by Rail with Hilary Barry journey, I was onboard and it was an amazing experience.
Johannesburg is a major hub for many people travelling into Africa, as with all of our tours we collected everyone at the airport and took them to a wonderful and very safe hotel and the following day boarded a luxury train from a private train station. Nobody felt unsafe and those that arrived prior to the beginning of the tour had a wonderful time exploring Johannesburg on guided tours. We then through South African game parks and into Zimbabwe finishing off the trip with a sunset cruise in Victoria Falls. I’m sorry that your staff members put you off travelling and that you missed the opportunity to see what a diverse & beautiful place Africa is.

Rated 5 out of 5 stars

We had the most amazing trip with Viva…

We had the most amazing trip with Viva to South Africa and Zimbabwe.
I can’t fault their attention to detail,hospitality and being the most wonderful hosts.

5 September 2025
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Reply from Viva Expeditions

Hi Lynne, it was great having you onboard our Africa by Rail with Hilary Barry Rovos charter! Glad to hear you had an amazing time. We hope you see you on another Viva Hosted Journey in the future!

Rated 5 out of 5 stars

The Trip was Organized

The trip was well organized and it was on Target with our outings.
With outings everything was very well organized.
Transport was appropriate for the outing.
People very friendly.

5 September 2025
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Reply from Viva Expeditions

Hi Susanne. thanks for travelling on Africa by Rail with Hilary Barry with us! It was lovely having you as part of the group. Thanks for your feedback., we hope you see you on another Viva Hosted Journey in the future!

Rated 5 out of 5 stars

Well organised and great communication.

Well organised and great communication.
Loved it immensely
Thanks team
Highly recommend it

5 September 2025
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Reply from Viva Expeditions

Great to hear you loved the heli flight over Vic Falls, and our Africa by Rail journey! Thanks very much for your feedback Helen

Rated 5 out of 5 stars

Group of 4 of us made the trek to South…

Group of 4 of us made the trek to South America visiting 4 countries. Viva & House of Travel put together an absolutely amazing itinerary . Every airport we were met, each guide was informative as well as great company , accommodation, transfers,flights - all spot on. Will definitely promote you guys.

29 June 2025
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Reply from Viva Expeditions

Glad to hear it! We certainly appreciate referrals. Thanks for travelling with Viva!

Rated 5 out of 5 stars

Birthday Cruise in the Kimberly's

We had an amazing time, met some wonderful people, were well taken care of, and enjoyed a truly relaxing experience. One of the highlights was definitely the food!

10 July 2025
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Reply from Viva Expeditions

Sounds like a wonderful birthday! Thanks so much for your feedback.

Rated 5 out of 5 stars

Astral Tourists from Miami Seek Australis Aurora

6 of us from Miami, Florida decided to be Astral Tourists and we we went through Viva Expeditions to help us find the rare Australis Aurora. Not only did we we find it twice on the fascinating Stewart Island, NZ, but also on a custom Viva tour on islands in southern Tasmania.

Viva had many fascinating tours planned for us as well, including nighttime Kiwi spotting, astronomy classes in the International Dark Sky Zone, fishing, penguin sightings, hiking etc. We had an absolute adventure of a lifetime. Beke, our tour coordinator was absolutely fabulous, and was attentive to our every need.

We could not have been more pleased!!

17 July 2025
Unprompted review
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Reply from Viva Expeditions

So great you were able to see the rare Aurora Australis twice!! Thanks so much for your feedback. We look forward to assisting you with future adventures.

Rated 4 out of 5 stars

Amazing Trip!

Planning was amazing and the support during the trip was great.
Will totally recommend them.

20 July 2025
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Reply from Viva Expeditions

Thanks so much, Glad to hear about the planning and support for your adventure to the Galapagos Island and the Amazon in Ecuador.

Rated 5 out of 5 stars

Our experiences on this holiday have…

Our experiences on this holiday have been unbelievable I don’t think I’ll ever match them. Our driver John and our guide Wilson were unbelievable very full of knowledge and very helpful very friendly I would recommend anyone going on the Safari to try and get them

14 July 2025
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Reply from Viva Expeditions

Thanks so much, we will let me know! Pleased to hear you had a wonderful time on our East Africa safari!

Rated 5 out of 5 stars

Great way to travel across South Africa and see amazing sights!

The tour had an excellent itinerary, the guides were knowledgeable and friendly as well being happy to adjust to specific guest needs.

10 June 2025
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Reply from Viva Expeditions

Thanks for the wonderfull feedback for our South Africa Eco Explorer! Glad we were able to accomodate your specific needs, thanks for travelling with Viva.

Rated 5 out of 5 stars

The Drifters tour and wonderful stay at Dulini

The Drifters tour was very well organised. The guides were friendly, fun and knowledgeable, Steven and Zamo.
We enjoyed everyday and nice to spend one day sightseeing, driving along the panoramic route and stopping at a couple of places of interest. Great to spend a full day at Kruger NP.
I loved Andys camp and Jo taking us on safari. Accommodation was great in the glamping like tents with elephants coming in close to us and Hazyview was relaxing in a lodge setting, and shown around the premises with wildlife, coffee and macadamia trees.

Dulini Moya was incredible life changing experience. The accommodation, food, the special touch surprises, staff, safaris were a lifetime bucket list experience. The friendly staff go out of their way to make sure you have everything you need. We arrived as strangers and left as friends/family. We also meet the other guests staying at Moya and had a fabulous time together. Special shout out to Poppy, Chris, Eben and Dike at Moya.

26 June 2025
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Reply from Viva Expeditions

Thanks so much! We’re so glad you enjoyed your Drifters tour — their tour guides are absolute legends, and what an unforgettable moment to have elephants coming up close!

And Dulini Moya… wow, we totally agree — it’s a real treat. Glad you got to enjoy all the magic, from the safaris to the little extras and warm hospitality.

Thanks again for sharing — we hope we can help you plan your next adventure soon!

Rated 5 out of 5 stars

As a couple in our 70s we were a little…

As a couple in our 70s we were a little apprehensive as to traveling Sth America for to us what was an intrepid experience. House of travel NZ and Viva put together the perfect, safe and most stunning tour spanning Chile,Peru and Brazil that we will never forget. We were met ,greeted by so qualified guides and drivers always so punctual and guys we cannot fault you. Accommodation and all tours ,travel and links perfect.Thank you so much and we will shout your accolades to one and all.Geoff and Liz Brunsden. Ps.If you are thinking about doing what we did don't skimp guys .Get the best that Viva delivers.Oh next year it's the Nile for us.Viva?

29 June 2025
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Reply from Viva Expeditions

Wow, what kind words, thank you so much Geoff and Liz! We’re so glad to hear that your South America trip turned out to be everything you hoped for (and more!) — safe, seamless, and truly unforgettable. It’s such a privilege to help travellers like you explore the world with confidence, and we’re thrilled to hear our local guides, drivers and hand-picked experiences hit the mark.

We’re especially grateful for your kind words and for spreading the word about Viva Expeditions to your friends.

Your kind words mean the world to us — and we’ll definitely be here when you’re ready to explore the Nile! What an adventure that will be!

Rated 4 out of 5 stars

The guide I had was excellent on our…

The guide I had was excellent on our tour to Valparaiso and Santiago.
But the transfer from the airport did not happen and I had to hire a Taxi.

22 June 2025
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Reply from Viva Expeditions

Hi Robert, thanks very much for your feedback. Sorry you missed our transfer driver at the airport...he was there waiting for you, we have sent the info to you via email. Many thanks

Rated 5 out of 5 stars

My Bucket List Africa Experience.

My trip to Africa had a few minor problems, but not the tour’s setup by Viva. All of the tours were excellent. The schedule and the facilities where I stayed were also great. The tour guides were friendly and very knowledgeable. The tours far exceeded any expectations I had before starting this trip. I have hundreds of great pictures of the Victoria Falls and the Chobe wild animal sanctuary. Thank you Viva!

16 June 2025
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Reply from Viva Expeditions

Thanks so much for your lovely review! We’re thrilled to hear that your trip to Africa was such a memorable experience. It’s wonderful to know that the tours, guides, schedule, and accommodations all exceeded your expectations.

Victoria Falls and Chobe are such iconic highlights – we’re so glad you got to experience them and capture those special moments!

Rated 5 out of 5 stars

Classic Zimbabwe. What an amazing experience

Everything was well organised from start to finish. We had a far more individual experience than we expected. We had our own guide for nearly all our safari experiences. We were only passengers on the flights between camps - pilot was great. The staff and management at all the 3 camps were so attentive and the service was some of the best I have ever had. We enjoyed the company of managers and guides who joined us for evening dinners with the other guests. The food was superb - whew you never went hungry. Also they catered well for Gluten free for one of us and Vegetarian for the other.
The accommodation was great- loved the outdoor showers and the night up in the Doves Nest was a once in a lifetime experience. Particular attention was made to ensure you were safe moving through the camp in the night.
We went with an open mind regarding what we would experience on the safari. It wasn't just about sighting one of those wonderful animals and birds but learning about the entire ecosystem that made the experience great. There was also the opportunity to choose between different options. e.g fishing/boating on Lake Kariba.
We could not find fault in anything. Such an amazing holiday.

15 May 2025
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Reply from Viva Expeditions

Thanks so much, glad to hear you had such an amazing experience on our Classic Zimbabwe trip! We hope we can be of assistance with future holidays.

Rated 5 out of 5 stars

Costa Rica done perfectly!

Everything about our trip was planned perfectly. Once we arrived in Costa Rica, all we had to do was wake up and get ready for a new adventure and experience each day. We had the opportunity to see so many amazing places, we loved our hotels, and our drivers and guides were excellent. I'll definitely use Viva Expeditions again in the future.

30 May 2025
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Reply from Viva Expeditions

Lovely to hear your feedback on our Signature Costa Rica itinerary - thanks so much! We look forward to assisting you with another adventures again soon!

Rated 5 out of 5 stars

Rendezvous South america.

Hello.
Great experience thank you.
Guides were knowledgeable
Guides always on time and ensured that our safety was paramount.
The daily tours were informative and well planned.

1 May 2025
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Reply from Viva Expeditions

Thanks Alan! Glad to hear you felt well looked after, and loved your time in Chile, Argentina and Brazil. We hope you get a chance to return and explore more of South America or one of our other wonderful destinations in the future.

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