vitamingo.co.uk Reviews 

290
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that orders arrive extremely quickly, often within just a couple of days, and they truly appreciate the competitive prices. Consumers also note that the website is easy to navigate, making the entire purchasing process completely smooth and straightforward for everyone. Shoppers consistently praise the well-packaged goods and the prompt communication regarding delivery updates. Some reviewers were not happy with incomplete deliveries, explaining that certain ordered products were missing upon arrival. A few other people also felt frustrated by occasional packaging errors that affected their overall satisfaction.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently highlighting exceptional speed and... See more

Product

Reviewers highlight positive aspects of product availability, noting a wide range of hard-to-find items and... See more

Order

Consumers find order to be positive, highlighting that deliveries arrive extremely fast and within just a... See more

Service

Reviewers mention positive feedback about service, expressing widespread satisfaction with the reliability,... See more

Price

Customers consistently note positive experiences with price, frequently highlighting competitive rates and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I order all my ionic mineral drops here. The bottles tell me how many drops of each I need and I like to split the daily dose between my morning juice and afternoon smoothie. There is always a far off... See more

Rated 5 out of 5 stars

Order arrived extremely expeditiously on every occasion. They keep a particular brand of herbal tablet which helps a lot with leg cramps at night. Difficult to find in UK.

Rated 5 out of 5 stars

First time ordering from Vitamingo, ordered Angel Dust pre- workout, great price 👍 placed my order on Sunday 27th Sept and it arrived safe and sound on Tuesday 29th Sept. Excellent service will be or... See more

Rated 5 out of 5 stars

Excellent company, the customer comes first. The customer service is brilliant and the range of items they stock is fabulous. Pricing and speedy shipping too. So much better than Amazon. Don’t hesitat... See more


Company details

  1. Vitamin and Supplements Store

Written by the company

VitaminGo is a UK based business dedicated to optimizing the health and well-being of our customers.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

290 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(290)

77 reviews in the last 12 months

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Rated 2 out of 5 stars

One pack arrived instead of 2

One pack arrived instead of 2. Phoned to complain but only an ansaphone, rather than a human being. Emailed a complaint and eventually got an answer. While apparently the 2nd box has been sent, this should not have happened.

18 November 2025
Unprompted review
vitamingo.co.uk logo

Reply from vitamingo.co.uk

We’re sorry again for the mistake with your order. We are just humans and, although we work hard to avoid errors, they can still happen – especially when we have new team members in training. When they do, we pay for those mistakes and do our best to correct them as quickly as possible.

As soon as we received your email about the missing pack, we sent the second box out the very same day so you wouldn’t be left without what you ordered.

Rated 5 out of 5 stars

Very impressed…!

I ordered the product on Sunday evening and was amazed when it had arrived by Tuesday! First time using this site. Would recommend and will absolutely use again!

26 October 2025
Rated 5 out of 5 stars

Smooth transaction, good stock and quick delivery

Vitamingo had the US products I required at a reasonable price. My purchase was efficient and straightforward. Plus the delivery of my order was very quick, arriving earlier than expected.
All in all a great find and I'll have no hesitation in buying from Vitamingo again in future.

14 October 2025
Unprompted review
Rated 1 out of 5 stars

Terrible service. The product I paid for did not turn up and no one responds to emails or calls. Disgraceful.

I placed an order and paid for a product 9 days ago. I received an order acknowledgement saying it was being sent using a 24-hour tracked service by Royal Mail. The product has not turned up and there has been no further communication from the seller. I have emailed twice, filled out a form on their website and phoned 3 times (twice leaving voicemail messages as no one answers the phone) but have received no response. Presumably I will have to take this up with either Paypal or the credit card company I paid with and try to get my money refunded. It is apparently impossible to get anyone from this company to engage with me to sort this out. Things do go wrong sometimes but this complete lack of care for the customer trying to resolve the matter is disgraceful.

8 October 2025
Unprompted review
vitamingo.co.uk logo

Reply from vitamingo.co.uk

Dear Helen,

We would like to clarify the situation for accuracy.

You contacted us on the 16th of October about your order, and we replied the next day with the Royal Mail tracking link and proof of delivery, confirming that the parcel was delivered on the 10th of October and handed to a resident at your address.

After we sent you this information, we received no further reply from you. Since we had provided the proof of delivery and did not hear back, we reasonably assumed the matter was resolved on your side. If you had told us the parcel was still missing or that the proof of delivery was incorrect, we would have taken the next steps immediately — but without any response, we could not proceed further.

It is disappointing to see a 1-star review despite us responding and providing evidence, especially with no follow-up communication from your side.

We take customer service seriously and always resolve genuine issues, but we can only do so when the customer communicates with us.

Rated 2 out of 5 stars

Damaged packaging

I ordered a panoxyl face wash and when I received it, the box was damaged from every side. I have read multiple reviews quite like this one where their items also arrived damaged. If the business themselves understand that a mere envelope is not enough for a safe delivery, then why not do something about it and change the packaging??
The product usability and quality hasn't been affected in this situation but it is likely to happen to other users due to the lack of care in packaging.
Furthermore, regardless of the products usability, no one appreciates paying a decent amount for a product and receiving it in a disheveled state. It's just disappointing.

13 October 2025
Unprompted review
Rated 5 out of 5 stars

Can’t recommend enough

Can’t recommend enough. Only stockist I could find of the 10% product I was after. Quick checkout and super quick dispatch. Don’t forget the 10% discount code and after your first order you’ll receive more and codes for free delivery.

8 September 2025
Unprompted review

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