Bad company. They don't tell you the terms of the deal when they make the deal. They only use bad methods to get money from the customers. They force you to pay for the package even if you don't want it.

I have received a package without ordering because when I was about to see the final price and terms&conditions I got error!
I tried like 4 times and got same error.
Later a week I got a package home. My man has open it and threw the box and I couldn’t send them back that time.
After a month came a bill with the price plus a subscription and plus a fee for late payment..😖😖
Now a company keep contacting me to pay them because I will have a bad reputation on credit score.
I won’t pay anything to those scammers!

I didn’t sign up for this product and it just showed up in the mail. There are no return instructions but they expect payment. And say they will keep sending it.

Should be illegal and the company shut down. Based on these reviews and their reputation, I don’t know how anyone can trust what is in these hormone vitamins.

Seems like scam to get people to pay for things 600 DKK they didn’t even ask for.

I’ve tried now to cancel the subscription I didn’t even asked for, I’m hoping it will work this time as there is no way I can contact them.

I read the answer and I am not surprised at all by this message, because this company employs people with a very low character, and the answer is appropriate, devoid of anything that is within the limits of common sense!! How to make a subscription to a pharmaceutical product without a doctor's prescription!! In addition, I did not order a box last month and that's it!! Now I received 2 more without ordering!! I am returning them and will notify the authorities regarding this scam!! I have read other reviews and I saw that I am not the only one in this situation!! THIS IS HOW THE SCAM SCHEME WORKS!!

This is very frustrating! I received an email about a product I supposedly ordered, but I have never visited their website. When I asked them to cancel the order, they refused. Additionally, there is no way to contact them directly by phone, and their Facebook chat is unresponsive. Email responses are unhelpful and do not address my concerns.

I have asked them to remove my data based on GDPR regulations and plan to pursue this matter in court if necessary.

Super service

Does not works

So, if over 50% of reviews claim there is no invoice in the package, should the Company not investigate!!!!

Well, my experience with Vitamail is very unpleasant. First I didnt receive the introductory package but for peace sake, I paid in agreement with Collectia. This was a process of months. Immediately after payment, the so-called subscription package was sent!!! My question, why Will you send a package to a customer who you struggled to get payment from???? Thats IRRESPONSIBLE to do as a Company unless its a sham Company.

I got a Call from someone (Jens ….. +45 93759937) in the Company where I explained my experience and asked him politely not to Call me again and ensure that my so-called subscription is cancelled - HE promises that it Will be done! And bang, they send another COLLECTIA invoice. I Called and told Them that I dont even leave at that address but they dont Seem to Care and only are concerned with payment. I tell Them I Will pay for the product I should have received and the assumed next delivery, however they should not send the package. They cannot stop it they claim since is is planned, well I dont live there so whats the point in sending a package I wont even receive!!!!

Spoke to 2 different customer service agents and though it seems they are good people, they also Seem to be brainwashed!!! Common sense to not send a product which I Will willingly pay for cannot be sorted out!!!!

These are thieves, i didn't comfirm to anything and before i knew it, I was paying a big bill.
No comfirmation of purchase, no original email.

Hire a lawyer to walk you through all the terms and conditions when doing business with this company because there are two main ways in which I can only assume they want you to slip up. Paying late and not cancelling your subscription exactly 4 weeks before the next order is due out otherwise you're getting that next order, you are paying for it and you can't return it. They won't email you an invoice
and they won't remind you about payment via text, phone or email like every single other company has been able to do for almost two decades. Apparently the invoice is with the product though I don't ever recall seeing it, I think it may actually be in the box, I'm not sure. The only invoice I definitely did get (twice) was from a collections agency, the first one for over 900 DKK and the second for over 700 DKK after I had already cancelled the subscription I was opted into automatically. Calling customer service is like speaking to a brick wall or a robot and they will simply quote you the terms and conditions as though they were handed down by God and carved onto stone tablets by Moses.

This is a well executed and legal scam, they haven't broken the rules, they have just bent them as far as possible and purposefully neglected to use any kind of digital communications, invoices or reminders in the hope of obfuscating the payment process so that by the time you do get a reminder to pay it's from a collections agency for an extortionate amount of money and the threat or ruining your credit rating.

I have a strong suspicion that there is a financial link between the collection company and Vitamail, at the very least they are both profiting from the high extra charges, possibly via kickbacks. I say this because there is no warning and they are extremely quick to take this measure which is highly unusual.

I will no doubt get a robotic, inhuman and totally useless response to this review by Vitamail either quoting the terms and conditions or referring me to customer services where they will quote me the terms and conditions. I'll probably also get a denial regarding the mutually beneficial link between Vitamail and the collections agency that extorted me twice. If you read that below then please know my response in advance is.....Bulls**t!!

Just another scam - makes it impossible to pay and then send incasso warning with extreme costs, without even having send a reminder first.

Classic scam.

I returned a product and paid the post, in the beginning I had no intention to continue to buy the product. the firm has no return service. I returned the product but they still want me to pay the product, which was not especially cheap! They still want me to pay it.
The communication with Vitamail is complicated.
I really can't recommend this company!

The drug has no positive effect. The customer service manager is a bad-mannered and unprofessional person who wants to deceive customers and earn money in various ways. The purpose of creating this company is only to make money and that's it. Everything is fake. If you want to throw your money away. buy something from vitamial .

Just started taking them am not yet to observe the past difference and now. Will get back to you wen i see the changement

It is my second product from Vitamail and I am very satisfied.

It’s a total scam, I returned the product by post and they still insist on me paying 700dkk😡😡