Vitaltrack Reviews 

DO NOT USE THIS COMPANY.

I bought the blood pressure monitor with the understanding that I had 90 days to return it if it was not suitable. Within a week I emailed to say I wanted to return it. They immediately replied with postage details. I sent it, tracked. 2 weeks later, having heard nothing, I emailed. They ignored me. 2 weeks later I emailed again, they completely ignored me. It is impossible to contact them unless they are giving you the address to return it, once they have it, you don't exist to them. I raised a dispute with Amex, and now 2 months later, VitalTrack are demanding proof of postage, but only via Amex, I have never heard from them.

I want to return the blood pressure monitor I recently bought because the readings are way off and the cord connected to cuff is short, makes it really inconvenient to use. The customer service number seems to be a fraud. You just can't get through to them. And no response when you send email to the email address mentioned on site. DON'T DO ANY BUSINESS WITH THIS COMPANY

It took me months and my credit card company to investigate the scam of Vitaltrack blood pressure monitor to get a refund. After I returned the defective product they did not refund my money. I had to go through my credit card company to dispute the charges. The customer service number is a scam also! Don’t purchase!

Ordered a finger pulse oximeter in dec 2024 but never arrived, its now the 6th Feb 2025. The company never responded to my several emails or my phone call. I would NOT recommend this company to anyone.

Still waiting for blood pressure monitor after 8 days. Website advertises 2-5 day shipping. Tracking still saying product has left UK for New Zealand. After reading reviews not expecting a quality product. Was advertised as best bp monitor available in N Z. No indication that it was being shipped from the UK.

I ordered a pulse oximeter from this company. It is nowhere near accurate. If you need to monitor your oxygen due to a health issue don’t waste your money on this one. I have tried to leave reviews on their website and they immediately take them down. That explains why they have all five star reviews. Do not buy from this company.

This is a huge scam. I purchased a TENS/EMS machine to use post knee surgery to aid with recovery. When using it, it did not feel like it was working correctly and was causing pain I would not expect from a TENS machine. I asked to return it under the 90 day trial policy because I was not happy with it and it didn't seem fit for purpose. Of course, I received no response to emails or the web form, and the phone line just has a recorded message. Having turned to Trustpilot, I realised what a huge scam this company is, with many people not receiving goods at all. Fortunately, I paid by credit card and have been able to raise a claim via Mastercard. I have been reimbursed whilst they pursue the claim on my behalf. DO NOT BUY FROM THIS COMPANY. I don't know how they continue to get away with selling these items and promoting false claims on their website about the products being 'medically certified', which they clearly aren't.

If there was a zero rating I would give a zero. I ordered the blood reassure moniter and it has not arrived. I have been unsuccessful trying to contact someone. DO NOt ORDER FROM THIS COMPANY

PLEASE READ
PEOPLE ARE DIALLING THE WRONG NUMBER WHICH GETS THROUGH TO A RESIDENTIAL NUMBER AND THE CALLS ARE UPSETTING THE HOME OWNER. PLEASE MAKE SURE YOU DIAL THE CORRECT NUMBER

Definitely a fraud company. I bought the Tens machine after seeing fast priority USPS 2 day shipping and good reviews on the actual site. It’s being delivered 15 days later by DHL…I haven’t gotten the unit yet but now as I dig deeper and I’m pretty sure I can anticipate total garbage. I’ll contact my credit card company and kill the payment. Don’t buy from them.

The oximeter was bought for a relative and the reading was 99%sp2 constantly, I have 3 others that function and read ok, and going by a review I was impressed to buy this for the stated medical accuracy - ( The Best Pulse Oximeters of 2025) I sent off for it, when it arrived the packing was typical Amazon packaging, the instruction leaflet / book was so small it required a magnifying glass to read and the screen display size was identical to any other oximeter though the outer glass was larger only. now going through PayPal and hope to get a refund.

Just look and compare the names and photos on these two sites-

( The Best Pulse Oximeters of 2025 )

(The Best TENS machines In 2025 – The UK’s Most Popular Machines Rated & Reviewed )

This BP monitor is a load of crap. The tubing to the monitor is so short that it causes the monitor to fall on the floor and break. Additionally, if your diastolic pressure falls below 70, you are provided no results. An error message is not appropriate. Provide the values then allow me and my physician to decide if there is a problem. Total piece of crap.

Absolutely a pile of crap. I have absolutely no idea how to turn this thing on. The phone line is a joke . All you get is a message saying call back in 10 minutes and we will answer. Contact form on website goes unanswered and emails are ignored.DO NOT BUY !!!!! If anyone can tell me how to switch the frigger on , I would be most grateful

NEVER BUY ANYTHING FROM THIS COMPANY!! It is impossible to get a response if you have a problem....I bought a blood pressure monitor that is faulty and need to return it. No return address, no response from my calls and emails. They boast a 90 day return guarantee....Absolute tosh! Avoid like the plague....

I bought a tens machine (Vital Track Pro) but was unimpressed. I tried to contact VitalTrack to return it under their '90 day return guarantee'. This 'company' does not respond to emails, website contact forms and never answers their contact telephone line which is, allegedly, always busy. It's impossible to hold on because they terminate the call immediately after the 'busy' message.

I propose attempting a chargeback through every available source especially PayPal which I used for the purchase.

DO NOT BUY FROM THIS ORGANISATION, they appear to be complete rogues!
If I could give them zero star rating I would.

UPDATE: With PayPal's assistance, I finally obtained return authorisation and instructions. I just hope I get a full refund to which I'm entitled. The return is being collected by Evri on Thursday.

This 'company' does not respond to Emails, website contact forms and NEVER anwers their contact telephone line.
I received a TENS machine (Vital Track Pro series) as a Christmas gift ----- it is like a poorly made kids' toy, very poor quality and the instruction booklet is useless (print so small you need a magnifying glass) and a QR code to a non existent 'set up' video. The unit does not work and I have tried to contact VitalTrack to return it under their '90 day return guarantee'. No chance............... no response whatsoever.
I propose attempting a chargeback with my bank....failing that, I will report them to Trading Standards and take County Court proceedings for refund and court costs.
DO NOT BUY ANYTHING FROM THIS ORGANISATION..you will regret it.
I wish I could give them zero star rating

Terrible after sales “service”. Do not answer the phone or respond to emails.
Just do not order from this company.
Terrible, I’ve parted with money and want a refund or exchange because the blood pressure monitor is faulty. Dealing with this company increases one’s blood pressure. I wish you hade a zero rating for a review, rating a 1 is to high.

Originally I had issues with the tracking as I am in Australia yet
the item was unavailable from here, therefore my order was coming from the UK,at first company was non responsive but I opened a case with PayPal and from then on the company kept in touch regarding updates. Finally received it today, tried it, and was very impressed with the quality.
Comes with a small carry pouch and USB plug, convenient for traveling.
I recommend this company and BPM. So far it's working fine
Positive feedback from me!

this review is almost identical to the previous review but needs to be said....
ordered 2 items... however unable to use second item due to health restraints... contacted them to ask about returns...got confirmation via email I could return for refund. Returned using Royal Mail 24 tracking, was signed for on 12/12/24. No refund been given and no longer respond to email and phone message always says unavailable at this time and/or phone back in 10 minutes. DO NOT USE THIS COMPANY