Vitaltrack Reviews 

Bought the Vital track Pro Tens / Ems device, There is NO set up video, and nobody answers the help line or replies to emails. Like everyone else I wish I had read the reviews first.
I’m trying to get through to them to request a refund.

I bought a tens machine from this company. On the understanding there was a instructional video, to set the machine up.
There is no video, there is no back up.
I have emailed three times, been ignored 3 times.
I now want to return the machine, guess what.
Your right been ignored.
Please don't buy from this company

Ordered the blood pressure monitor but supposedly 'lost in transit'. Said they will process a refund.....we shall see! Wish I had read the Trustpilot reviews first. You live and learn. A warning about a company manipulating reviews is rare and a huge alarm bell. Please avoid this company at all costs.

I have a tens machine by vital track.The ad says watch the video to set it up. There isn’t one ! So trying to open the battery cover is impossible, the rough lines to slide open the battery cover are virtually smooth, so no luck there ! And yes I have also been told to call back in ten minutes . DO NOT BUY ANYTHING FROM THESE PEOPLE.

I just shipped the Vitaltrack back to them for a refund after receiving it just last week. The arm cuff was horrible and didn't work on my arm properly and the machine never got a reasonable reading when it wasn't posting an error message.

I tried to get help on operating my Tens machine by emailing. No response to several inquiries. Then tried to return it; no response to emails. When I call the listed number a recorded voice tells me they are busy, call back in ten minutes. Always the same recorded response. Stay away from this place!

Vitaltrack does not respond to emails even though they list "contact us". Have this machine for less than a year and recomend that you do not buy it because you do not get any support when something is wrong. Machine is inaccurate

I ordered the Vitaltrack upper arm electronic blood pressure monitor model number U80EH. The monitor was faulty the moment I tried to use it. The readings were all over the place to the point that the monitor did not cut off and continued to count past 300 plus. I complained to Vital track on 3 July. In an email from the VitalTrack dated 4 July I was promised a refund and I was told not to return the monitor. I am still waiting for the refund despite my chasing on an off. I have tried calling and a voice message informs you that the line is buys and I should call back in 10 minutes and when you do the line just rings. I feel this company is not what it says it is and I believe they are just scamming us.

After researching for the best home Blood pressure machine, I decided to order one from Vitaltrack. After I had already placed my order, I found this page and was worried I had fallen for a scam. when I paid my CC bill I was connected to a customer service rep. who said they had a scan alert on this company. So it had been about 4 days, and I ordered Omron Platinum from Amazon. I e mailed Vitaltrack and ask to cancel my order. I heard back promptly, and they were very polite. I received the vitaltrack the next day after I got my Omron. It was in a fedex bag, no protection inside. The side of the box was crushed; I did not take anything out of the box. I e-mailed them back and ask what I needed to do to return it. Again, I heard back promptly. (I tried calling a few times but never got through to anyone). Anyway, I paid about $15.00 for shipping and after they received it, I got a e mail saying I would be refunded my money and true to what they said within 2 days my CC was credited. So, this was my experience. They were actually really nice and other than being out $15.

When ordering I didn’t have my payment card to hand so delayed completing the order. Received quick communication from them to encourage completion of the order. Order completed but no dispatch notification and not received within the advertised timeframe and no response to requests for an update.
Order now cancelled as this doesn’t bode well if anything was to go wrong.

I received a VitalTrack Pro Blood Pressure Monitor that is absolutely USELESS. The programmable feature do not work (e.g. can't set for individualized personal data collection, can't set the month, date, year or time, cuff crumples when inflated causing the unit to provide errored/inaccurate BP readings. Additionally, where is the document that guarantees the bogus 10yr warranty being advertised. The instruction sheet sheet only specify a 2 year product warranty.

I have filed a consumer affairs complaint against VitalTrack whereby I seek my immediate FULL Refund on $119.05 for this junk that they are pedaling to consumers.

This company deserves a ZERO rating!!!

The item was completely non-functional. When I contacted the company they tried first to offer a 25% refund and keep or donate the tracker. When I said no, it went to 50% and then 75%. I told them they sent me a defective product and they insisted on charging a restocking fee and refunding 75%. This is a COMPLETE SCAM. Do not buy their products.

Absolutely diabolical customer service. Don’t reply to emails, phone not answered. Goods not delivered after 4weeks. THEY decided to refund me. I want the products I ordered. Tried again this time paid for next day delivery- 3 days later no goods and not a word from VitalTrack despite chat or and attempts to phone.

The readings were not consistent. Readings ranged over 40 points over 5 readings in a 30 minute period. Don't Buy!

If I could give this a zero stars, I would.

Ordered a Tens machine on 8th August 2025, and did not receive any correspondence from them. On the 13th August I sent them an email enquiring about the order and a few hours later, I got an email saying that the item had been lost by the courier and that I was being refunded.

I tried to call them a few times over the next couple of hours but kept getting a recorded message about their support folks being busy and to call back in 10 mins.. to no avail.

I also noted that my mobile scam phone check notes their number as being a reported Scam number..

After my experience with them, and looking at other reviewers here, I would avoid them at all costs.

The monitor doesn’t stay set the time and date change all the time it reads high and low all over the place. I put it next to an Omron and it’s crazy. Don’t buy vital track.

Bought the product around ten months ago and now broken and doesn’t work. I have tried to call multiple times but same response as others (call back in ten minutes) with same answer every time. No response on chat or to emails so looks like a total scam as suggested by others. Will also look at legal action as my elderly mother relayed on this machine daily for pain relief

Ordered blood pressure machine which was recommended as being one of the most reliable. A piece of silicon had come out of socket where the cuff lead goes and cannot use now. The machine cost £68.95. Their phone number continually says they are busy call back in 10 minutes. Needless to say it always says same thing. It claims to have a 10 year guarantee

Do not order from Vitaltrack. The Tens unit was supposed to be the very best and of course the reviews supported this claim. The fact is Vitaltrack is a scam. I did receive a Tens unit which was different from the one I ordered for $99.00, almost $113.00 with shipping. The battery compartment was broken, the display was different than the one I ordered, When the unit is laying down it shows a 4 bar full charge and when you pick it up it drops to 2 bars. My Physical Therapist cannot get it to work and the directions are very confusing. The website showing the Vitaltrack Tens unit has been taken down. Have not received any phone calls from them and no return emails. Save your money, buy a different brand from CVS or Walmart where you can at least take it back and get your money back.

This product setup video cannot be accessed through the QR or website. The instruction manual is confusing and doesn't describe the functions very well, nor the enclosed pads, or cables. The cables are color coded, however, there are no instructions how to hook up according to the color coding. The font in the manual is almost unreadable because it us so small. I opened the package, tried to find the video and couldn't, then went to the instruction manual and couldn't read it because the font was too small and what I could read was unclear, and then I repackaged the unit to send it back. What a waste of money and time! I hope I get my money back!