Vital Records Online logo
Visit website

Vital Records Online Reviews 4,896

•
TrustScore 4.5 out of 5

4.4

License Bureau
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 308 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease of use and the straightforward nature of the application process, making it simple to navigate and understand. Many found the service efficient and quick, appreciating the convenience of completing tasks from home without prolonged waiting periods. However, some people were dissatisfied with the pricing, finding the service expensive and noting that expedited options did not always deliver on speed. There were also instances where customers reported difficulties contacting the company, with some experiencing unfulfilled promises regarding delivery times and a lack of clear communication about their orders.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the ease of use and clear, understandable... See more

Service

Customers had ambiguous experiences with service. Many reviewers expressed significant dissatisfaction,... See more

Payment

Reviewers highlight negative aspects of payment. Many customers report paying significant fees, often for... See more

Customer communications

Reviewers express significant frustration regarding contact with the company. Many customers report... See more

Price

Users describe negative interactions with price, frequently citing high costs and hidden fees. Many reviewers... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Cannot contact the apostille department. They are completely unresponsive. Paid $152 for an expedited process. Update: The apostille department reached out with clear communication. They are proces... See more

Rated 4 out of 5 stars

Ordering my birth certificate is easy but I really wanted information about ordering my mother’s birth certificate from NYS. I know I need a court order but does your company do that? I could not fi... See more

Rated 4 out of 5 stars

Made me feel at ease applying for birth certificate copy at first. But process took longer because of my DL photo ended up having to be uploaded because they didn't accept the first one, then didn't a... See more

Rated 4 out of 5 stars

Easy, quick, and less expensive than other sites where I was charged $100 just for an application fee

Company details

  1. License Bureau
  2. Association or Organization

Written by the company

We offer vital records documentation preparation for all 50 different states and over 3000 counties. We have the experience and the system to ensure you will get your Vital Records in time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Do not use this company…

After placing my order and being told how long the wait would be, I found a legitimate website. The cost was 1/3 the cost of VitalRecords and also 1/3 the estimated wait. I attempted to cancel the order but they wouldn't allow it. Please choose another website.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Simple

Only need basic information about yourself to start the ball rolling. Wait time is long but that's a government problem.

30 April 2026
Unprompted review
Rated 3 out of 5 stars

not what I expected

I am sure they are good at what they do. However, they need to be transparent up front and tell you what documents you need BEFORE charging you the money. In my case, AFTER sending them money, then they ask me to fill out an application that asks for documents I do not have. They did refund my money on request.

28 April 2026
Unprompted review
Vital Records Online logo

Reply from Vital Records Online

Dear David,

We are truly sorry to hear about your frustration and the confusion you experienced during the application process. We understand how this situation may have felt, and we appreciate the opportunity to clarify.

First and foremost, we want to clearly state that we are not a scam or fraudulent service. Vital Records Online is a third-party application preparation service that assists customers in completing and submitting requests to the appropriate government health department. We do not issue certificates ourselves, and all requirements we request are based on official state regulations.

Regarding your concerns, the additional questions and documentation requests—such as proof of relationship—are standard requirements established by state and county health departments to protect sensitive personal records. These records are legally restricted, and verification is required to ensure that only eligible individuals can access them. In some cases, our system may request supporting documents (such as a marriage certificate) depending on how the relationship is indicated in the application. We understand how this may have seemed confusing in your situation, and we sincerely apologize for any lack of clarity.

That said, we can confirm that your order has been fully refunded, as noted in our system. Our goal is always to provide a helpful and transparent service, and when a customer decides not to proceed, we do our best to resolve the matter promptly.

We truly regret that your experience did not meet expectations. Your feedback is important and helps us continue improving our process and communication to avoid similar confusion in the future.

If you have any additional questions or need further clarification, please do not hesitate to reach out to our support team.

Sincerely,
Customer Support Team
Vital Records Online

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look