If you live out of the state you are born with, 10/10 this is the way to go. Gotta pay for the packet and include a 22$ fee in the packet itself when you mail it - otherwise you’re screwed and have to... See more
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I sent in my paperwork that you mailed to me to North Carolina on May 22 and still have seen my birth certificate. NC cashed check on on June 1st and after 6 weeks still have not seen my birth certifi... See more
Company replied
The process is easy and the instructions are easy to follow, but the method; 30% online and 70% paper/snail-mail is what I want to criticize. Why can’t it be 100% online? I had to dig out my... See more
Company replied
I thought of Vital Records as soon as I needed the birth certificate of my father. Their process works well but I feel the process could be explained better. One cannot perform the request 100% on-li... See more
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Company details
Written by the company
Vital Records Gov is a professional vital records document preparer offering convenient solutions to people who are looking to obtain their certified copies of Birth, Marriage or Death Certificates.
Contact info
PO Box 13471, 33101, Miami, United States
- reputation@vitalrecordsgov.com
- vitalrecordsgov.com
2.8
Average
412 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolute scam
Absolute scam!
Paid for some birth certificates from them and they kept changing the delivery dates and never sent it out. It’s honestly a huge waste of time with them.
Didn’t get my order.
Thankfully I read about streamids whose customer service on telegram was swift in response. Placed an order with them and they delivered me the certificates.
1 May 2026
Unprompted review
I paid $96 they charged my credit card…
I paid $96 they charged my credit card over $100 and had some faulty Notary that I again had to pay for and over a month later I still have not received my birth certificate! I got scammed and would have left a -10 but could not
28 April 2025
Unprompted review
Don’t order from them they are a scam…
Don’t order from them they are a scam every time I called about my birth certificate they gave me a different day it would come
7 April 2025
Unprompted review
Don't fall for there money back guarantee
Well i found myself needing a Certified Copy of my birth certificate so I went online, trying to find the fastest way vital records came up and I went ahead and checked them out. Seen, they had a 90 day
guarantee money back. Guarantee So,I order it and paid for expedited service they offer paid almost 100 dollars. about 2 to 3 days and my application
Said approved and online it said something about 5 to 6 days so I thought I'll have it then and 7 days later I had not received my order yet so I called there support line and that's when I found out heath department had not received my application (now keep in mind snail mail don't take even 8 days to go half way across country) and I was informed expedited don't cover them getting my application. To health department. B.s. but what can I do i was informed soon as the health department process my application and snail miles it back to them they would then send it expedited so I checked tracking # came back Jan 10th and didn't receive then rechecked tracking # now says February 10th so I called wanting a refund due the 90 day satisfaction guarantee customer service says they refund it since they ordered already asked for supervision and they replied can't talk to supervision 3 different calls all of them replied same so there is no guarantee which correct me if I am wrong that would make this site a misleading mistake for anyone not to mention I gave forms with real personal info I am so concerned what happened to being held accountable for false advertising guess the new world any thing goes
1 December 2024
Unprompted review
I paid 130.dollars for your service and…
I paid 130.dollars for your service and still have not recieved my certificate !!! It's been since July..
8 July 2022
Reply from Vital Records Gov
Hello, Michele.
Thank you for leaving your feedback, we strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet your expectations this time.
All feedback is important to us and we are sorry to hear that you have had such a frustrating experience.
We have reviewed our system and can see that your request is being processed by the Health Department office, which is currently experiencing a high volume of requests and long turnaround times.
We are very sorry for the delay and all the inconvenience this may have caused you.
Unfortunately, the Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them.
Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future.
Thank you!
Name Change to birth certificate for my husband
The individual I spoke to was very informative and caring.
21 November 2022
Good But took a little time
27 June 2022
Reply from Vital Records Gov
Hi Araceli! Thank you for your positive rating. Rest assured that we will keep improving our services in the future to maximize customer satisfaction. We couldn't thank you enough for your kind words. You inspire us to do our best every day. You are amazeballs!
The people I spoke to were courteous…
The people I spoke to were courteous and friendly. I received my records in a reasonable amount of time. Thank you.
28 March 2022
Reply from Vital Records Gov
Hi ! Thanks for your review! I’m so happy to hear that you had a positive experience getting your certificate.
We love hearing from our customers and we’re always looking for ways to improve our services.
I’ve passed your feedback about our service and ease of use of website to our team – they’ll be thrilled that they were able to make a difference in your life! You are amazeballs!
Where to #### is my birth certificate
I ordered my birth certificate so that I can renew my driver's license in June of 2022. I paid the extra amount to get it asap. Then I was told that it would be September 2nd before it would be sent. It is now September 25th and I have not received anything.
25 September 2022
Reply from Vital Records Gov
Hi Linda!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I ordered a death certificate for my…
I ordered a death certificate for my sister back in May. Still haven't received it. Even though i have called multiple times. And im out the entire fee and dont have the certificate.
17 May 2022
Reply from Vital Records Gov
Hi Gwen!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
i was supposed to get the birth…
i was supposed to get the birth certificate no later than 8/23, i havent received it yet
29 August 2022
Reply from Vital Records Gov
Hello, Wanda . I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Our apologies for the problem delay in your delivery. Unfortunately, the Health Department is experiencing delivery delays due to late applications. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future. Thank you!
It has been 4 months and we still have…
It has been 4 months and we still have not received the birth certificate for Carl Jay Farley 3-11-53. We have paid all our fees and staff is very rude
28 August 2022
Reply from Vital Records Gov
Hi Carl!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
This system doesn't work
This system doesn't work. I've applied online twice and paid twice with no response. It's been over 6 months so I know I'm not getting a response.
14 August 2022
Reply from Vital Records Gov
Hi! Thank you for taking the time to share your comment. As per health department, your certificate was shipped via USPS. According to USPS it was delivered on March 31, 2022 at 1:41 pm.
Birth certificate
I’m trying to get copy of birth certificate for my son. Filled out all paperwork sent check and identification in envelope that was supplied. Was told I would receive by July 5, it is now August 10, no birth certificate
11 August 2022
Reply from Vital Records Gov
Hello, Lisa. Our apologies for the delay in your delivery. Unfortunately, the Health Department is experiencing delivery delays. These processes are internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. We apologize in advance and hope to make it up to you in the future. Thank you!
I still have not received the requested…
I still have not received the requested and paid for birth certificate.
8 August 2022
Reply from Vital Records Gov
Hi Kathy!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
I have not gotten my certificate
2 August 2022
Reply from Vital Records Gov
Hi Zitlalik!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
THEY SUCK!!!!
They SUCK!
I was told it would take 3 months to receive my birth certificate! After receiving a notice with the date I was supposed to receive it came and went, I called and was told that it was going to take 13 months because the state where it was coming from was that backed up. Why was I not notified earlier? They still excepted my express payment! Poor Customer Service! They SUCK!!!!!!!!!!!!!!!!!!!!!!!
1 August 2022
Reply from Vital Records Gov
Hi Dean!
Thank you for taking the time to share your comments.
Our apologies for the problem delay in your delivery.
If you view our processing times page, we provide all state's processing ETA up front for anyone to view before placing an order. This process is internal to the health department and we have no control over them. Please be patient and we hope that you can receive your certificate very soon. Please do not hesitate to reach out to us at 1- 844-218-4825 if there is anything additionally we can do for you. Thank you!
Had June 25th as my real birthdate for 82 years.I am not happy that they showed my…
I am not happy that they showed my wrong birthdate.
It was because my mother did not correct & return
it back to Vital Statistics. I am mailing back an explanation to Vital Statistics.
29 July 2022
Reply from Vital Records Gov
Hi Sharron! Thank you for sharing your experience. We are so grateful for your 5-star review.
You are better off going in person to…
You are better off going in person to the proper county office. This site is useless, unhelpful on any phone calls and just plain not worth it. I need my marriage license for social security since end of May 2022 and its almost August. Still nothing. I have requested a refund of my $89 and will go to my county office myself.
26 July 2022
Unprompted review
Reply from Vital Records Gov
Hi James! Thank you for sharing your experience. We’re so glad to hear that our process was easy and convenient for you.
We’ve been working hard on improving the user experience of the website and we hope this has been reflected in your experience. Our team is always trying to make sure our client have a great time using our services, so we are happy to know that’s what happened for you! You are amazeballs!
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