Vitall Reviews 483

TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

The kit was small and cheap and extremely difficult to get my blood into, the finger prick was fine but the tube provided is so small that the blood would not drop into it and blood bubbles would form... See more

Company replied

Rated 5 out of 5 stars

booking a visit was super easy, no fluff, and the professional that come to my home was very efficient, really caring, non judgmental and made me feel at ease. i got my results pretty quick. im very s... See more

Company replied

Rated 5 out of 5 stars

I am very pleased with the text that provided, the nurse came on time, everything was very prompt and organised. I got the results very quickly than I expected. Overall whole process was very smooth a... See more

Company replied

Rated 5 out of 5 stars

It was straightforward but I has used a different company for an Hba1c test and it was followed by a doctor who explained it all. The HomaIR test gave me my IR result but it gave no background informa... See more

Company details

  1. Blood Testing Service

Information provided by various external sources

Measure and track your health using at home health tests to help you identify health issues and achieve your fitness and well-being goals. By making it easy and convenient, and giving clear guidance and advice, we enable you to proactively check and manage your health.


Contact info

4.1

Great

TrustScore 4 out of 5

483 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very convenient!

Easy enough to use kits and very fast processing times. Finger tests are also definitely good for anyone who's scared of needles like me.

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Really good

Easy to apply for, great response time and kind service. Overall really good

22 January 2024
Unprompted review
Rated 4 out of 5 stars

Very quick service

Very quick service. I received the test kit a day after ordering it. Returned the blood sample that same day and had the results the following day. Results were available online through Vitall's website which contained a downloadable pdf for taking to your doctor. The only slight criticism is that the B12 results did not clarify if it was total or active B12 or whether B9 was from serum or red blood cells. It would have been useful to have clarity on this. The customer service was excellent with very good guidance on how to provide a blood sample and the test instructions were very easy to follow.

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Professional

Professional, smooth and speedy service, excellent communication. Would highly recommend using vitall.

26 January 2024
Unprompted review
Rated 5 out of 5 stars

No complaints!

Really fast results and great communication. (I ask alot of questions!) I got a response every time. No delay in postage or anything. My liver function test results came back within 24 hrs, the peth part took slightly longer which is expected with peth as it takes longer to analyse but even that still came back within a few days. Great price aswell. Thankyou for your help.

29 January 2024
Unprompted review
Rated 5 out of 5 stars

extremely helpful through the whole…

extremely helpful through the whole process even when i was having some problems with getting the blood, fainting and hemolysis. replaced my kit several times after every issue and extremely patient with me
thank you so much !

29 January 2024
Unprompted review
Rated 5 out of 5 stars

Helpful and informative Core Lifestyle test

I had the Core Lifestyle test, as I wanted to check my lipids and liver function again. I particularly wanted the Gamma GT test, as GPs don’t usually include this in their standard liver function tests. It was very easy to order the test and it was delivered quickly. My first pinprick blood sample couldn’t be analysed but they sent me a replacement kit free of charge. The results were sent to me quickly and were very easy to comprehend, as explanations of what they all meant were included. I’m planning to retest next year when I’ve moved and am living an even healthier lifestyle.

11 December 2023
Unprompted review
Rated 4 out of 5 stars

Immensely useful genetic test

Immensely useful genetic test. Communication was not perfect, I had to email their support a couple of times as the information on the website did not apply to my test but overall a good service and I would recommend this company.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

Prompt and professional

I ordered a Full Blood Count and received my order quickly. Once I'd completed the test and sent it back, I got my results in 2 days. Results were laid out clearly with a PDF version available. All the parameters were explained clearly. Would definitely use this company again.

6 December 2023
Unprompted review
Rated 2 out of 5 stars

Waited 7 days, no testing kit

Waited 7 days, no testing kit arrived. Contact customer service and asked for a replacement. They stated on their website the replacement kit will be sent out using express delivery but it still hasn’t arrived.. had to email their customer service to ask if there’s any tracking info, zero response.

Not pleasant experience with this company, won’t use it again. Don’t waste your time.

4 December 2023
Unprompted review

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