Vitality Reviews 

Excellent customer service, although I find Vitality as an insurer incredibly limited. They do a great job at rewarding staying healthy and active, but their policies are extremely limited in comparison to Bupa for example. They don't cover medical prescriptions but overall I find the rigid policy around mental health support not useful. Most insurers will have a pot of money you can use to expense therapy sessions. A company like vitality should understand that changing therapist is not like changing GP, if you have been following a therapist for years, they cannot provide as only option switching to a new one where you have to build up trust and engagement/connection again. Very disappointed and will evaluate the worthiness of my policy during this year until renewal, if I think is not worth it, I'll ask my employer to opt me out, since so far I have not been able to claim anything and have had to cover the costs myself for many treatments. Very disappointing.

Absolutely dreadful. Was having a mental health crisis and requested support after finding a therapist qualified to work on complex issues. Despite her being registered with Vitality, and despite me being in tears, I was told that due to having seen a therapist 3 years earlier, I wasn't qualified to see someone that wasn't their main provider for mental health services. If it had been 5 years, then I would've. Moreover, their main providers didn't have anyone on their books to provide a similar service. Absolutely disgraceful. Do not recommend.

Joe was great. Quick and efficient and got stuff done while being courteous.

Was unclear on next steps following initial NHS GP led treatment, however Mike explained everything clearly in terms of referral and completed the necessary treatment request for me on the phone and got me booked in speedily to support my issue. Very supportive and impressed with the service.

The gentleman I spoke to was very helpful. He explained everything and showed a lot of patience whilst I am managing my condition. Having called before however I was given incorrect information and no note put on my file. Hopefully going forward I will be given the correct information.

The lady I spoke to was very helpful, polite and efficient. She detailed where in the system the referral was and how long it would be before we hear. Very happy with the outcome of the call. Many thanks.

Yolanda was very helpful, except for the 5 minute wait whilst she spoke to colleagues

I spoke to a lovely super helpful lady called Lenal. I was so frustrated with the way Vitality run their claim procedures but Lenal turned my frustration around by explaining to me what I had to do and where things had gone wrong. Lenal couldn’t have been more helpful and my frown was turned upside down after my call. Thank you Lenal. You were so patient and friendly. I’m so relieved

After submitting my claim I was told through the portal that I had to wait a week for a callback, which was very frustrating. I called the contact number and was put through to a claim handler who resolved the issue quickly and has approved an appointment with a cardiologist. Both staff members I spoke to were very helpful and were able to answer my questions.

Very poor service, constant obstructive questioning. They send emails that are not received and then expect answers to be provided. They offer no reasonable adjustments for non visible disability. The online platform is clunky and does not work and the automated bot on their telephone line is hugely frustrating, never understanding anything. Vitality fail to address these issues & respond with "I understand how you feel", but do not solve the problem. I do not wish to discuss this further with Vitality because they are a source of stress & irritation, so do not ask me to contact you when you cannot communicate with my reasonable adjustments. I will be cancelling the policy.

An adviser called Julie went above and beyond to help me, keeping me updated and informed on my request to her. Absolutely brilliant lady and I would like to thank her very much. Vitality should be very proud to have such a wonderful person working for them.

Clear, Precise information. A joy to have someone like this on your team.

the communication around payment of an invoice for treatment is very poor. I have to call to get this sorted. The lady on the call this morning was extremely helpful and very professional which went a long way to me giving this a 4.

Call handler was really helpful, considering the system is difficult to make contact. He couldn't do enough for me

Polite allyou could ask for

PERFECT

Great service, guided through the process clearly.

Callum and Gary were super helpful - thank you both!

I had to call Vitality today to ask for help on how to redeem my E voucher to claim a free Blue crest Mot assessment as part of my Lloyds sign up plan and after 3 months subscription I could receive a free MOT with BlueCrest..the Associate Julie Taylor was an amazing individual who was very professional courteous and an effective listener..she helped me through the process of arranging my Bluecrest assessment..albeit new for her me being a new subscriber.. we worked it out..Julie was outstanding..very friendly and so respectful for my needs..she asked me about any health issues I confirmed them and she took and empathic approach with me..12 out 12..Thank you Julie..

Very helpful and explained everything that I needed to know

Karen was very efficient and compassionate when taking my call and details.
I would highly recommend this company and service