VitalChek Reviews 247

After I registered with Vitalchek, the very next day my debit card was compromised. I have spent hours trying to undo this scam and I am no where near the end of being able to protect myself from further financial abuse. They are the only entity that I registered with in months so it has to be them. They are the only way to get death certificates from the State of Massachusetts (that needs to change). The bill for 2 death certificates for my dad was $108.00 and was going to take weeks. I then went to the city of Boston site and got them in less than a week for $28.00. The fraud in my bank accounts continues.

I ordered my birth certificate today and came across their reviews unfortunately I had already paid for their services I called and emailed them over and over finally I got through and they were extremely rude. They said they are gonna refund my money I guess I'll just wait and see if not I'm will dispute it with my bank.Please do not use their services it's a complete scam gave them my personal info my bank instructed me to get a new card great another hassle!!!

After I made the purchase for 2 death certificate, then the website required me to notarize additional document. It should have shown the requirement before purchase.
Instead, I went to local civic center and got the document already.

I began ordering my Birth Cirtificate. It was about 25$. Once I finished filling out all my information they showed me a 15$ "processing fee". I thought, Well, I already filled it out. And BORROWED money to pay the rest. I ordered it and it said my total was about 40$. They then send me an Email saying they recieved my order, and are sending it through UPS Air, which is costing me 20$. I didn't have an option to select anything at checkout, and I wasn't notified of the extra charge until after I already clicked pay. I am now paying 60$ for something that I only agreed to pay 40$ for, but should only cost 25$.

I'm contacting the better business bureau about this.

I'm not even sure if this company is legit because I never received my package and they wouldn't provide a full refund or even a credit so I could reorder it. It seems like they take your money and then when you file a claim for a lost package they tell you they can't do anything else for you. I had such a poor experience with the customer service escalations team from this company. I wish I remembered the man's name because he was extremely condescending and rude, and should not work in customer service. No empathy at all and just kept repeating that he couldn't help me. He called me a liar when I said I didn't receive my package because he saw that there was proof of delivery from the delivery service. I explained there is no signature on the proof of delivery stamp, which he confirmed he could not see either. What a joke of a service.

Please do not do business with VitalChek. They're out there to take you $15.50 at a time haha. Their trick is to get you to request an important document like a birth certificate and then require excessive validation to get it which makes you want to search for another route to get a copy of your birth certificate. They charge $15.50 as soon as you start the process and its non refundable. Very Shady. please avoid this company at all costs.

Response By Email (Ashley A) (09/20/2024 11:40 PM)
Dear Customer,

Thank you for contacting VitalChek.

We understand that you wish to cancel your existing order. Please remember, you were informed that the VitalChek fee of $15.50 is non-refundable, per the Terms and Conditions agreement that you confirmed at the time the order was placed. By canceling your order, you will only be charged the $15.50 amount.

Please reply to this message with 'Confirm Cancel' if you still wish to cancel the order.

Sincerely,
VitalChek Online Support
Customer By CSS Web (Bryan Jolley) (09/19/2024 05:12 PM)
Can you please cancel my order? i no longer need this Birth Certificate. Thank you! Bryan

It's a LexisNexis company and LexisNexis' main business is scamming customers so don't expect anything from Vitalchek other than scams and total BS.

1) you can't contact the company
2) even when you submit all documents they'll find a reason to not send
3) I asked today to cancel
4) if no response will contact my CC

I've ordered from this company before so I know they're legit. However, this time around I ordered a birth certificate, gave me the summary of charge when I put in my card info. Once the payment was processed, I was surprised to see a receipt for and additional $18.50 for shipping. It was not disclosed in the summary prior to payment, nor did it give me an option on what kind of shipping method I would like to use. Sneaky, sneaky, sneaky company! Charging prime for convenience. I will definitely go straight to the registars office next time. Save myself $30 on fees.

Scam, they have a contract with TN, did not ship records, I can't believe this is even legal to do this to people.

I suggest everyone call The state that you are in and complain.

Great if you are ordering for yourself and are not required to submit any documentation, if you are required to submit documents it’s a crap shoot when it will be processed and get mailed out. I ordered one for my husband July 28, it’s August 19 and they kept changing what documents I needed. I sent in last requested documents last week and got an email that the order is on hold and they need more documents but did not say what else was needed, documents from last week are still under review. My husband went ahead and ordered one for himself, did not need any documents and it was literally shipped out within 24 hours!!

Terrible company and process, my mom died and needed death certificates and they made the process painful and added to my suffering. Uploaded tons of legal documents and none were ever enough. I finally just canceled and went through the funeral home. They are Inconsiderate, incompetent and horrible to deal with. Plus they don't explain what happens to those legal confidential documents you uploaded. They should be destroyed.

I just ordered and expedited (a bit more $) a birth certificate. Arrived in two days!

Terrible site, hard to get answers, whe. I requested my sons adopted birth certificate, I gave all the information they asked for, they said it would be done in 48 hrs tops. 2 weeks later, not done. I emailed again, " oh we're busy". Finally when they got back they asked for more information, that they could've asked weeks earlier, and the courts had already given them.
I canceled my order, easier to go in person to the offices. Just FYI, they also charge JUST FOR USING THE SITE! She charged me $15.50 because "you used our site to place the order, even if you don't get the thing you ordered, you decided to use us, so give us that $15.50" when I was the one putting in all the work and waiting. Scam site, shady and slightly fraudulent.

I placed order July 5, 2024, for Tennessee Birth Certificate. My process time changed from 15-21 days after I called on day 21 to find out why I have not received shipping notification. The next day, my processing Time was changed to 40-45 days, with no explanation. I placed phone call to the after hours number to inquire, left voice mail. As of today, August 14, I have not received a call back.

I ordered my mother’s birth certificate from Vital Chek on July 9th. I received an email saying it would be delivered by August 8th. I called them on August 12th and was told it would be sent in September. This is a horrible company with poor customer service. DO NOT USE THEM!

This company needs to redone and be better. I ordered my son's birth certificate and three months later I get a letter of pin and order number and it didn't even work. I waited hours on hold and still no one. How can they site say oh it's quick but in reality it's one of not the worst government site I ever came across. Don't use them. Go to where you gave birth and get a copy. Bc this is insane. I need my son to get an ID he is 18 and before college. I did it in May now they are saying I might get it in December.

This is THE WORST Company. I ordered a birth certificate for my mother and paid for UPS shipping. Fulton County could not find a record and put my mother's name as her father's name. I have been getting the complete run around and leg work that I paid VitalCheck to do. They did not send the document of "NO record found" via UPS Air and will not refund me for what I paid for UPS Air they are saying they are not responsible for anything once they take my money. All they do is take your documents and forward it over to the other County that's IT. I could have done that myself.

I was hesitant to purchase my birth certificate off this site with all the terrible reviews. I needed to get a copy of my birth certificate for a new driver's license and only had a registry of birth card from the county court I was born that my current state would not accept. Took a chance at $29 and after three full weeks it finally arrived in the mail (15 - 20 days processing is what they stated). They do not notify you that it has shipped, it just randomly arrived in my mailbox). My advice is that you double check everything and make sure all your info is spelled and filled out correctly since it states you will not be reimbursed. The state I needed it from charges just to look up your information and says it is non refundable. But now I have a state certified copy birth certificate and am happy this site worked.

I'd give them a 0 if I could.
Needed a death certificate for my father who just passed in Arizona. Sent in the documents as listed. Pennsylvania did not put parents names on birth certificates so I sent in official documents from the hospital and was told not good enough. Didn't answer the phone, never called back. Then cancelled my order. Disgusting company. I'll mail it to the county directly.