Vita Nuova Reviews 

339
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I have used this company several times and always find their service impeccable. They go the extra mile to make sure one has what one needs, and send suggestions and encouragement in the nicest possib... See more

Rated 5 out of 5 stars

Very professional in all aspects. The supplements are of high quality. After about 6 months of taking Vegan Collagen Complex powder (1 tea spoon per day) my varicose veins almost completely receded a... See more

Company replied

Rated 5 out of 5 stars

My natural health care doctor recommended AHCC High Strength for Immune support. This is used in USA and Japan for immune support for cancer patients. I have used AHCC for seven years and am extremely... See more

Rated 5 out of 5 stars

Time Health and Vita Nuova are the best for medicinal mushrooms extracts and also herbal remedies. I tried many different, especially local brands here in Czech Republic. But I did not manage to fin... See more

Company details

  1. Health and Beauty Shop

Written by the company

Official EU distributor of Time Health products.


Contact info

4.9

Excellent

TrustScore 5 out of 5

339 reviews

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4.9

All reviews

(339)

12 reviews in the last 12 months

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Rated 4 out of 5 stars

Consistently high quality supplements! I LOVE this company.

I love Vita Nuova because every time I order I get the best and most consistent quality supplements. Their supplement packaging is sleek, lightweight, and protective to maintain quality. You can visibly see the high quality of the supplements and I genuinely feel safe to take them. I always receive a beautifully handwritten note thanking me for my purchase along with print outs with information about my condition (PCOS) and other helpful information. This company makes the only myo d chiro inositol that I trust (and use) since having moved to Europe in 2021. I would have given 5 stars for my rating but in my most recent order instead of receiving the beautifully positive note I had grown accustomed to receiving in my packages I received a shorter note that seemed to be a bit negative and dissatisfied with me as a customer even though I spent a lot of money. The note welcomed me back and wished me luck with my PCOS journey, but then subtlety complained that I had opted out of receiving the Vita Nuova e-newsletter and warned me that I was not eligible for offers that e-newsletter subscribers were. The vibe was a bit weird because just because someone opts out of emails doesn’t mean they are a bad customer. It just seemed a bit inconsistent behavior. I don’t care about offers in emails because I receive so many emails and the Vita Nuova website has amazing offers often anyway. I think a health supplement company should be more impartial and treat their customers the same whether they subscribe to an email list or not. Most companies nowadays only want people on their email list only when the customer truly wants to be on it to make sure their emails never feel unwanted or spammy. Anyway, just my feedback because I LOVE the Vita Nuova supplements and I will continue to buy from them because of their consistently high quality - I was just surprised by the change in tone in the note I received … but a note doesn’t matter at all, I care more about my supplements and I’m extremely happy with them and grateful for them!

29 April 2024
Rated 5 out of 5 stars

Great website

Pleased with the product and surprised with the handwritten message I got with helpful info about future orders, shipping etc.

30 January 2024
Rated 5 out of 5 stars

A1 service and care from the beginning.

From the get go they keep you updated on the progress of your package which is great. I received my product today and the little touches of the stars on the box and the personal touch with a thank you note was lovely, not only that they took the time to put information about the product in the box and highlight important parts and as someone who works in the supplement etc field this is so helpful to anyone that might not know much about them. I only took my first two tablets so I can't review how they are yet but even still I'd highly recommend this company and will definitely buy again.

22 April 2024
Unprompted review
Rated 5 out of 5 stars

Various products

I still have to use all the products I have bought so I cannot directly provide a feedback whether they work or not but the quality seems guaranteed since this is the second purchase I have made.
Once thing for sure I can say: Customer Care is at the top level here!!!

29 March 2024
Rated 5 out of 5 stars

Time Health and Vita Nuova are the best…

Time Health and Vita Nuova are the best for medicinal mushrooms extracts and also herbal remedies. I tried many different, especially local brands here in Czech Republic. But I did not manage to find quality like Vita Nuova offers.

And then there is Claire - she is just one of the nicest persons I had the chance to communicate with. Emails, orders, ... Even handwritten notes with your order and then collecting feedback. Amazing experience. A person at the right place. Thank you and all in Vita Nuova and Time Health for providing all the health goods!

31 March 2024
Rated 5 out of 5 stars

Great service

Great service. Whole process went seamless. Received delivery in good time and package was beautifully presented with even a little card written in Irish as i am an Irish customer.
Will definitely use this company again.

23 March 2024
Vita Nuova logo

Reply from Vita Nuova

Thanks for the cool review - you made us smile. And as you are taking magnesium-l-threonate, codladh go maith - sweet dreams!

Rated 5 out of 5 stars

Excellent

I have so very facilitated Purchasing and Logistics of my health products so that have very full of positive feeling to share with everyone here. In addition in my order i also have had discount that made it extra enjoying with my order decision. Thanks a lot..

25 January 2024
Rated 5 out of 5 stars

I had a great experience with their…

I had a great experience with their excellent customer service. The exceptional handling of an issue I encountered with one of the products I purchased was a testament to the company's commitment to customer satisfaction.

From the moment I reported the problem, the customer service team, represented by Claire, displayed an impressive level of professionalism and empathy. She quickly understood my concerns and took immediate action to resolve the issue, which included promptly sending a replacement product. The efficiency and speed of her response were truly impressive.

What stood out particularly was the personal touch added to the service. Receiving a handwritten note with the replacement product was a delightful surprise that demonstrated genuine care for customer satisfaction. Such attention to detail and personalization is rare and deeply appreciated.

Furthermore, the quality of the replacement product was outstanding. It arrived in perfect condition and met all of my expectations. It's clear that the company prioritizes both the quality of its products and the satisfaction of its customers.

Five stars from me.

31 January 2024
Unprompted review

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