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Vision Direct IE Reviews 23,799

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TrustScore 4.5 out of 5

4.4

Contact Lenses Supplier
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease of placing orders, the swift delivery service, and the excellent quality of the products, particularly contact lenses. Many appreciate the competitive pricing and the overall efficiency and reliability of the service, often highlighting the quick dispatch and arrival of their items. However, some customers also noted issues with the delivery service, specifically mentioning problems with UPS, such as delayed or mishandled packages. A few people reported receiving incomplete orders or experiencing difficulties with order cancellations after making a mistake.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the ease of the ordering process, with... See more

Product

Users describe positive interactions with product. Many customers praise the good quality and reasonable... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the quick,... See more

Price

Customers had positive experiences with price, consistently finding products to be keenly and reasonably... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Placing orders are easy, and delivery is quick. Had to let customer service know that a packet was missing, when delivery arrived. Package looked as though it had been open. Customer service, on... See more

Rated 4 out of 5 stars

Had everything i needed at a good price, was shipped out quickly however i am dropping a point as they use UPS which always find a way to delay packages.

Rated 4 out of 5 stars

Fast and reliable, used to send pack of sweets with delivery. Not anymore for some reason lol

Rated 5 out of 5 stars

Have been using vision direct for a few years now. Great serivce ,easy to order and arrived very quickly. Bit disappointed I got no jellies though 😟...

Company details

  1. Contact Lenses Supplier

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

24K reviews

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Rated 5 out of 5 stars

Wonderful Vision Ireland.

Wonderful Vision Ireland.
Lucan outlet, has very good quality clothes, lots of high quality brands, at very reasonable prices.
The shop is laid out very well.
Attention to detail is evident here.
The staff are working on displaying the clothes really well.
It's obvious they deliberately work hard to put outfits together.
Full marks to this well run store,and thanks to all who contribute lovely designers clothes.

4 April 2026
Unprompted review
Rated 3 out of 5 stars

The quality of contact lenses is…

The quality of contact lenses is becoming bad.

18 April 2026
Vision Direct IE logo

Reply from Vision Direct IE

Dear Lucia,

Thank you for bringing this matter to our attention. We truly appreciate you taking the time to share your experience with us.

We are deeply sorry to learn that you were not satisfied with the quality of the lenses you received. This is certainly not the standard we aim to deliver, and we sincerely regret any disappointment or concern this may have caused you.

To help us assist you more effectively, may we kindly ask you to specify the condition of the lenses you received? It would be very helpful to know whether the lenses are damaged or faulty. Additionally, we would greatly appreciate it if you could provide clear photos of the lenses. This will allow our team to carefully investigate the issue and take the appropriate steps to resolve it for you as quickly as possible.

Please be assured that your satisfaction is very important to us. We truly value your trust and loyalty, and we are committed to ensuring that this matter is handled with the utmost care and attention.

For faster assistance and real-time support, we warmly invite you to reach out to our Customer Service team via phone or live chat. Our dedicated team will be more than happy to guide you through the process and provide immediate assistance.

Thank you once again for your patience, understanding, and continued support.

Warm regards,
Vision Direct Team

Rated 1 out of 5 stars

Package returned to sender due to UPS

Package returned to sender due to UPS. Not vision direct's fault but a terrible courier system. UPS being used should be reconsidered

9 April 2026
Vision Direct IE logo

Reply from Vision Direct IE

Hi Domhnall,

Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and completely understand how frustrating it must have been to have your package returned to sender due to delivery issues. This is not the experience we want you to have, and we sincerely apologize for the inconvenience caused.

We understand how disappointing it is when a delivery does not go as expected, even more so when it is due to courier-related issues outside of your control. We recognize your concern regarding the delivery partner, and we truly appreciate you bringing this to our attention.

Upon reviewing your case, we can see that the parcel could not be successfully delivered and is now being returned to our warehouse. We also note that you have already contacted our customer support team, and you were advised regarding the return to sender process. As part of our effort to support you, a voucher has been provided to help cover the shipping fee on your next order.

Once the returned parcel is received and processed in our warehouse, the system will automatically proceed with the refund to your original payment method.

Your feedback regarding the courier service is very important to us, and we will ensure this is shared internally as we continuously review our delivery partners and overall service quality.

If you need any further assistance, our customer support team via chat or phone will be happy to assist you.

Thank you again for your patience and understanding. We hope to provide you with a smoother experience in the future.

Best wishes,
Vision Direct

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