Visible Reviews 7,508

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the service for its reliability and quality, often noting that it performs as well as or better than more expensive alternatives. Many people appreciate the transparent and affordable pricing, highlighting significant savings compared to previous providers and the excellent value for money received. The user experience is frequently described as easy and straightforward, particularly when switching services or setting up new devices. However, some customers also noted inconsistencies with customer service, mentioning issues with responsiveness, the lack of human interaction, or difficulties resolving specific problems like porting numbers or billing credits. A few other people also felt that the signal strength was not always as robust as expected, leading to occasional dropped calls or slower data speeds in certain areas.

What people talk about most

Service

Users describe positive interactions with service, highlighting great customer service, easy sign-up, and... See more

Price

Customers had positive experiences with price, often highlighting the affordability and significant savings... See more

Value for money

Clients share positive opinions on value for money. Many reviewers highlight significant monthly savings,... See more

User experience

People report positive experiences with user experience, highlighting the ease and speed of signing up for... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the great service, with some... See more

Based on these reviews

Rated 5 out of 5 stars

Having never heard of this company I was a bit skeptical and cautious. The only drawback is that there is no human customer service. But having used this service for 2 months now, I really don't think... See more

Rated 5 out of 5 stars

Had visible now for several months. I love the service, the customer service is great. When I need their help they stayed on the phone with me for several hours so the issue was resolved. Actually ha... See more

Rated 5 out of 5 stars

I’m honestly shocked at how easy it was to switch. I was able to do everything right from my couch using my old phone—no store visit required. The website is extremely simple and user-friendly, with... See more

Rated 5 out of 5 stars

My sister told me about her Visible plan and how satisfied she has been. I looked into it. Amazed was first reaction. Completely satisfied is my present reaction. The cost, service and quality are at... See more


Company details

  1. Mobile Network Operator
  2. Cell Phone Store
  3. Phone and Internet Service
  4. Telecommunications Service Provider

Written by the company

Visible is the first all-digital wireless service in the U.S., offering unlimited data, talk, text and hotspot powered by Verizon’s award-winning 4G LTE and 5G networks. The wireless industry is more complicated than it needs to be, so Visible designed a simpler way to wireless. For as low as $25/mo, you’ll get flat-rate wireless with zero hidden fees, zero annual contracts, and zero need for other people to get the best rates. Visible offers two great unlimited plan options, both backed by an amazing network. On the Visible plan, you’ll get everything you need and nothing that you don’t, for just $25/mo, taxes and fees included. On the Visible+ plan, enjoy perks like premium data on Verizon’s 5G Ultra Wideband network and access to our fastest hotspot. All for $45/mo, taxes and fees included. Pay monthly for either plan, or choose Visible’s annual plan option and save. Get started with smarter wireless at visible.com. Sometimes the choice is just Visible.

Go unlimited with Visible

Written by the company

Get unlimited data, talk, text and hotspot for as low as $25/mo
No contracts, no hidden fees. All on Verizon’s 5G network.

Contact info

4.2

Great

TrustScore 4 out of 5

8K reviews

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Rated 5 out of 5 stars

I travel on weekends to Mexico

I travel on weekends to Mexico. All i can say is: WOW. Im in love with visible and how fast the internet is. I usually share internet to my 2 kids ipads to play ROBLOX (wich consume a lot of mbs) and its always fast and reliable. IM IN LOVE!!!! 3 months with the service and im willing to stay forever...
also i can add: i have been with tmobile, metro, cricket and att.. none of them worked at my home area... Only t mobile but they canceled twice my line since I used it a lot in Mexico..

12 April 2026
Rated 5 out of 5 stars

Phone and internet service is excellent

Phone service is excellent. We’ve never had a dropped call. We use the hotspot exclusively for our internet service. Connectivity is very good and speed is fast. Only occasionally does it take a few tries before it connects. We’re 100% pleased!

12 April 2026
Rated 5 out of 5 stars

Best Value and Coverage

Best coverage, customer service, and price. I recommend this for everyone. I love not having a contract with hidden fees. I pay for 12 months and get 1 month free!!

12 April 2026
Rated 5 out of 5 stars

I've had visible on this phone now for…

I've had visible on this phone now for probably 2 or 3 months. I previously had it on another phone for about 4 years. It's a great dependable service at a very reasonable price. No hassles would highly recommend it and have been thinking about getting a second number phone for backup.

12 April 2026
Rated 5 out of 5 stars

Easy transfer from Verizon

Easy transfer from Verizon. We both bought new phones, which was also super easy, and the service is no different than when we had Verizon. The only difference is the cost pe4month. Love it, and have told many people about it.

6 February 2026
Rated 5 out of 5 stars

been with visible bit over 3 months,,

been with visible bit over 3 months,,, great cell service even better customer service.. had issues with my phone and they work to make sure got corrected no issues since all other companys i have had just made excusses and bs ... finally found a home im rual ky my best cell service yet
thank you so much

11 April 2026
Rated 3 out of 5 stars

It was suggested to me that if selected…

It was suggested to me that if selected the plus service for $45 month I could use multiple cell towers from the 3 big providers; AT&T, Verizon and T-Mobile. I’ve been traveling all over in West Virginia and it’s not working as advertised. I had Visible in the Western United States several years ago with a $15.mo plan and never had a problem. Maybe a bit slower due to holiday users. I’d like to be able to speak with a human on the phone about this. I miss my old Visible service.

8 April 2026
Rated 1 out of 5 stars

Unable to Receive DMV SMS Verification

Hello,

My name is Lei Feng, and my phone number is 949-898-2417.
Account: #000109482324

I am able to receive all regular text messages and verification codes from other services, but I cannot receive any SMS or verification codes from the DMV. This issue started after I ported my number from Google Voice back to Visible.

I have already contacted customer support, but the issue remains unresolved. This problem is preventing me from completing important DMV tasks.

Please escalate this issue to your technical team and help resolve it as soon as possible.

Thank you,
Lei Feng

11 April 2026

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