Visa Passport Pro Reviews 

82
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

My experience with this company was really good. They assisted me in making sure all the proper documents were filled out and kept me informed as the process was in progress. I would highly recommend... See more

Rated 3 out of 5 stars

Through the process I had a number of questions. I had great difficulty getting through on the phone but email was prompt and efficient. I did receive my passport in a timly fashion. But I never rec... See more

Rated 4 out of 5 stars

The transition was smooth, even when I made a mistake. The team at Visa Passport Pro was professional and courteous. I highly recommend this service. Thank you.

Rated 4 out of 5 stars

This company got the job done and on time and gave me a few pointers I wouldn't have thought of. Once you actually speak to a real person, this works. However, until you actually sign up online, it'... See more

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4.3

Excellent

TrustScore 4.5 out of 5

82 reviews

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4.3

All reviews

(82)

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Rated 3 out of 5 stars

Efficient, good, competent, but seems way too damn expensive !

There are what 3 or 4 companies that are authorized to do this work. Thus, it's nearly a monopoly. And sure it's my fault for not noticing my passport had expired. But $300? That's rough. I bet if you knocked 40% off your fees, you'd get 3 times the volume of business and people would feel like they "saved" big bucks compared to the other companies.

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Reliable, fast and perfect

I needed a passport in a immediately. Mine had expired, so it was as if I were making an initial application. I Fed Exed my paperwork on Saturday for Monday morning delivery and had my passport in hand on Tuesday morning. The instructions I received were clear, and I received the instructions in both an email and from a real live person who called to explain everything clearly. I would definitely use and recommend this wonderful service.

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Everything handled calmly, professionally and capably.

Was going to add pages to my full passport which expires next (2015) April. Your staff suggested a simple renewal with extra pages; only a few dollars more and now I'm good until 2024. Gee, that sounds like a long time away. The whole process was handled very professionally.

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Fast & Easy

I had to have pages added to my boss's passport & had no idea what to do - and needed done & back within 2 weeks. After searching online decided to go with Passport Pro. Within 20 minutes of submitting the information, received a call & Email from Rosalie - very professional & polite and answered all my question & the passport was out the door same day for processing - I received the passport back quickly within a week & earlier than advised and was able to return updated passport to my boss in plenty of time for his next departure.
Will most definitely use again when needed!

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Wonderful results. I made my flight.

The person I spoke with "held my hand" thru the entire process. He took all the stress out of my very anxious situation. He followed up with me the next day and we actually spoke as the FedEx package arrived. I couldn't have asked for better PERSONAL attention.

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Very quick and efficient service

I was very aprehensive about this service as I had never obtained a passport before. The ladies were very professional and went through the process step by step. They also called and emailed me until I recieved my passport. I was very impressed with the professional and efficient way this company runs.

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Worth the money- fast & reliable service

As I was totally skeptical at first, I was very surprised to find this service true to its word, with fast, reliable service and great customer support. I received my passport in under the estimated time, and while I called with many questions about the process, I was answered immediately with accurate information. While you will pay a premium price for the fast turnaround, if you are in a time crunch and don't have any other options, this is the best way to go!

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Efficient! No fuss!

Was worried about the time crunch and not only did I get my passport quickly (and reasonably priced for the expiditing process), but the agen who helped me was so reassuring that everything would be just fine. It was and I am happy as a lark.

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Last minute Lazy Lucy!

No, my name is not Lucy, although I would name my dog Lucy if I had one. I carried around a passport application for over 3 years! No kidding. Finally, I had procrastinated until I had one day before Christmas 2013 to get myself a passport to attend an important conference out of the country (Vancouver). These folks did what they said they would and I received my passport comfortably in advance of my trip which was just after New Year 2014. It was worth the cost for the ease of mind.

29 January 2014
Unprompted review
Rated 5 out of 5 stars

Visa Passport Pro did an outstanding job getting me my Brazil visa in time for my trip.

Visa Passport Pro did an outstanding job getting me my Brazil visa in time for my trip. I needed the visa within a few days during the Christmas season. And yet despite these challenging circumstances, including a couple of winter storms that took place in the city where the Brazil consulate is located, I received my visa in time. Not an easy task by any means.

They called me every day with an update of the status of my visa, and they were always available to answer any of my questions.

It is important to note that the process for obtaining a visa through the services of Visa Passport Pro is different than the process that would be followed if done as an individual, so one must follow Visa Passport Pro's instructions exactly, and trust that they will come through. Admittedly, I was skeptical because of everything I had read regarding what individuals had to go through in order to get their Brazil visa, but after seeing the results and getting my visa on time, Visa Passport Pro has earned my trust.

Anyone would be well served relying on the experience, expertise, and capabilities of Visa Passport Pro rather than obtaining a visa themselves. I would gladly use their services again, and I highly recommend them.

29 January 2014
Unprompted review
Visa Passport Pro logo

Reply from Visa Passport Pro

Thank you Gary for your kind words! That kind of feedback can go a long way, and we are absolutely delighted that we can help, when the situation seemed impossible.

Rated 5 out of 5 stars

Top Notch Experience from Visa Passport Pro!

I was put in a very time sensitive situation requiring a Pass Port to travel for my job. I reached out to Visa Passport Pro for help. From the initial point of contact to the detailed instructions provided to follow was very well executed by Visa Passport Pro. I would recommend this service to anyone that needs a Pass Port expedited.

29 January 2014
Unprompted review
Visa Passport Pro logo

Reply from Visa Passport Pro

On Behalf of the team, we thank you for your kind comments. We are very glad that we could help!

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