Charles is always there to help me and that in time, every request I have he finds an expert for me and my issues get resolved. Overall, I'm very satisfied with the services from VZ, I can relax and d... See more
Company replied
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Review summary
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From my initial consultation with the guys at virtuezone to the way I’m currently looked after by them, has been noting short of outstanding. They make the whole process of company set up and... See more
Company replied
Andrew who helped me set up the business bank account was top rate. He responded immediately and really made the set up smooth…thanks Andrew, well done. My whole Virtuzone experience was excellent.
Company replied
Company details
- Business Management Consultant
- Business Administration Service
- Business and IT Consulting Agency
- Consultant
- Corporate Office
Written by the company
As the UAE’s leading company formation specialists, we provide a one-stop-shop solution for entrepreneurs who want to start a business in the UAE and for international companies looking to establish their presence here. Since 2009, we have assisted over 80,000 entrepreneurs from 180 countries in setting up their companies in the country. We handle all aspects of company formation, including trade licenses, visas, corporate bank account opening and liaising with government agencies on your behalf. Our dedicated team is ready to support you around the clock - 24/7. To help you focus on running your business, we offer a range of support services that take care of your daily operational needs.
Contact info
Old Town Island, Souk Al Bahar - Office 404, Building B, Al Saaha Offices - Burj Khalifa Blvd - District - Dubai, Dubai, U.A.E.
- +97144578200
- virtuzone.com
3.5
Average
66 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Virtuzone
Hello Marwan we are pleased to hear that you had a positive experience with our team and our services. We look forward to supporting you further. Enjoy your day.
Have used VZ for 8 years now but have…
Have used VZ for 8 years now but have had enough. Full of hidden fees which are way above market rate, customer service has become non-existant and sadly due to that we will closing the company and re-opening in another freezone.
23 December 2025
Unprompted review
Reply from Virtuzone
We are sorry to hear about your experience and appreciate you taking the time to bring this matter to our attention. This situation does not reflect the high standard of service we are committed to providing to our clients.
We would welcome the opportunity to have a more in-depth discussion with you to better understand your concerns and address them. Please send us an email us at feedback@virtuzone.com with further details, and a member of our team will get in touch with you promptly. Thank you.
Complicated and slow.
8 December 2025
Reply from Virtuzone
We’re sorry to hear about your recent experience Issa, we appreciate you bringing this to our attention, this isn’t the level of service we strive to provide. We’ll be reaching out to you directly to discuss the matter in more detail. Thank you.
Poor customer service
Hi,
I am sharing some feedback regarding the recent service experience in 2025. Over the past period, I have noticed a significant decline in the overall service quality. Previously, we received exceptional support from team members such as:
Jerome Silang
Fabiane Martins
Mohammed Shayar
Jan Chavez
Their professionalism and customer service were truly outstanding.
I request that the current service standards be reviewed and improved, as it has become increasingly difficult to work with some individuals. Addressing this will help restore the level of service we greatly appreciated in the past.
Thank you for your attention to this matter.
Regards,
Bandula
17 November 2025
Reply from Virtuzone
We’re sorry to hear about your recent experience, Bandula. We’ll be reaching out to you directly to discuss the matter in more detail. Trust we will make sure we restore the service level to more than what you expect. Thank you
The worst service and scam
They took the money but did not provide the service that was paid for, opening a bank account. They did not do anything they promised. As soon as they received the money, they filled out the form and then left us to fend for ourselves, sending us meaningless replies by mail. A total of 2.5 months passed, and the bank account was never opened. Nothing was done on their part. Don't waste your money on their services!!!!!!
19 November 2025
Unprompted review
Reply from Virtuzone
We’re truly disheartened to hear about your recent experience, Alexandr. Of course it is never acceptable that the service was not provided for what you paid. We will surely investigate and take the necessary action. We cannot find your name in our Database to reach out to you. Could you please email us at feedback@virtuzone.com and we will make certain this is dealt with promptly. Thank you
Reply from Virtuzone
Thank you very much for the review and for recognizing our people. We much appreciate it.
Reply from Virtuzone
Hi Marisol, so thankful of the feedback and happy to assist you on your journey. Have a wonderful day.
The service was great and the whole…
The service was great and the whole team was very qualified and helpful
13 November 2025
Reply from Virtuzone
Thank you Mohamad for giving us five stars. We're always happy and ready to support entrepreneurs like you, and we look forward to our continued success together. Have a great day.
Very fast and efficient
14 November 2025
Reply from Virtuzone
We’re happy to hear you had a positive experience, David. Thank you for your kind words regarding our team and services. We look forward to supporting you further. Enjoy your day.
lack of customer relationship manager…
lack of customer relationship manager and counterparts often do noanswer calls
14 November 2025
Reply from Virtuzone
We’re sorry to hear about your recent experience, Raffi, and we appreciate you bringing this to our attention, this isn’t the level of service we strive to provide. We’ll be reaching out to you directly to discuss the matter in more detail. Thank you
Clear information
Clear information, verbal and written.
Good follow up on appointments.
Good price.
12 November 2025
Reply from Virtuzone
Hello Maerle We are pleased to hear that you had a positive experience with our team and our services. We look forward to supporting you further. Enjoy your day.
Superb professionalism throughout
Superb professionalism throughout. I received my Visa just 36 hours after arriving in Dubai. Amazing service from Rafael & Kelly.
3 October 2025
Unprompted review
Reply from Virtuzone
Thank you we’re grateful for your feedback, It’s our pleasure to provide the best possible service to each and every client. We look forward to the next time we’re able to support you again. Have a wonderful day.
Good, qualitative service
Charles is always there to help me and that in time, every request I have he finds an expert for me and my issues get resolved. Overall, I'm very satisfied with the services from VZ, I can relax and don't need to deal with many management tasks.
5 May 2025
Unprompted review
Reply from Virtuzone
Thank you Joyce for your review. We're delighted to hear that professionalism, and support provided by Charles ensures an effortless service, as we always strive to achieve this. Have a wonderful day.
Efficient execution of all the…
Efficient execution of all the processes that needed to be done.
Very polite helpfull staff
19 August 2025
Reply from Virtuzone
We’re grateful for your feedback, It’s our pleasure to provide the best possible service to each of our clients. We look forward to the next time we’re able to support you, hope you have a wonderful day.
Maria Capin and all your are very…
Maria Capin and all your are very knowledgeable about the law in UAE, very accessible and helpful.
10 August 2025
Reply from Virtuzone
Hello Carole we are happy to hear you had a fantastic experience, and we'll be sure to share your positive feedback with Maria. We look forward to supporting you again soon, have a fantastic day.
Owen and Danie and team at Virtuzone…
Owen and Danie and team at Virtuzone were professional and efficient -- everything I wanted in getting my new company set up in Dubai. Communication was stellar, and everything from the company formation to my golden visa application was handled expertly and efficiently. HIGHLY HIGHLY recommended!
28 August 2025
Reply from Virtuzone
We’re delighted to hear you had a fantastic experience with both Owen & Danie, we’ll be sure to pass along your kind feedback. It’s wonderful to know they made your experience both positive and memorable we look forward to working with you again soon. Have a wonderful day
Excellent and highly professional…
Excellent and highly professional services from the entire team, especially Adina, who guided us from start to finish. Highly recommend!!
9 August 2025
Reply from Virtuzone
Hi Shaheed we’re grateful for your feedback. It’s our pleasure to provide the best possible service to all our clients, we will ensure to pass on the positive praise to Adina. Looking forward to the next time we’re able to support you again. Have a fantastic day
Worst company
Worst company. Do not work with them. They pretend they are too busy.
2 September 2025
Unprompted review
Reply from Virtuzone
Hello, we have searched within our database and have found no record of interactions with you. We would kindly ask that you send an email to feedback@virtuzone.com with your full details so we can locate the records and address any of the concerns raised accordingly. We look forward to hearing from you.
Exceptional Service by Sales Director Charles for the last 5 years!
I have set up my company during Covid and I met Charles who understood my business and my challenges and he advised me what to do. So the company set-up was easy and after that Charles job as Sales was done....
VZ has a concept that after Sales is done, you get passed to another department that will help you with visa, taxes, trade license renewal etc. Which makes sense as the Sales department needs to focus on getting new leads and convert them.
But something strange is happening in VZ...these other departments are not so hungry and eager as Charles. So throughout the last 5 years in every step I did; renewal, visa, problems, advise, etc, Charles was involved! It was not his job, he does not get any commission out of it, but he just do it as he wants to help clients.
Without Charles I would already be lost so many times within VZ, but luckily Charles was always there to guide me within VZ and most important find solutions.
For me VZ = Charles and Charles = VZ. I can strongly recommend to set-up your company and become your own boss by calling Charles (everybody at the reception know him - just ask for Charles - he is famous)
thank you
Elwin
2 September 2025
Unprompted review
Reply from Virtuzone
Hello Elwin thank you for your kind words regarding your recent experience with Charles. Your feedback is greatly appreciated and will be shared with him as a valued recognition of his efforts. We remain at your service and look forward to supporting you again soon. Have a wonderful day.
Andrew who helped me set up the…
Andrew who helped me set up the business bank account was top rate.
He responded immediately and really made the set up smooth…thanks Andrew, well done.
My whole Virtuzone experience was excellent.
29 August 2025
Unprompted review
Reply from Virtuzone
Hello Robert we are happy to hear you had a fantastic experience, and we'll be sure to share your positive feedback with Andrew. Have a fantastic day.
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