Virella Reviews 8

TrustScore 2 out of 5

2.2

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2.2

Poor

TrustScore 2 out of 5

8 reviews

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1-star

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Rated 1 out of 5 stars

Do not touch this company. Stay clear!

Do not touch this company with a barge pole. Placed order, product never received and no response to many emails. No response through Shopify, and money lost. Disgusting morals and behaviour. Spread the word.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not order from them Absolute Scammers! company

Do not order from this company! I placed an order with them on the 10th January and still have not received it, says it's been delivered but it hasn't, I was home at the time of the said delivery and no one attempted to deliver it. I paid through PayPal so opened a case against them but even that's been closed now because they said it's been delivered.. I've emailed them twice and no reply at all, absolute con! Biggest scam ever!

10 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY!

DO NOT ORDER FROM THIS COMPANY!
It is a scam!!!!
I ordered a make up pallet in 11th January 2026 - cost £22
Never arrived.
No sign of the lowlife company now
So angry at myself

11 January 2026
Unprompted review
Rated 1 out of 5 stars

If I could rate this as less than 1…

If I could rate this as less than 1 star I would. Ordered make up, after a month I received notification that it's been delivered. It hadn't been. Still waiting. I have emailed Service three times and have had zero response. Want my money back but it appears to have been lost with my delivery. Absolute con!!!!

12 February 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

Placed an order on the 28th Dec for Laura geller make up. Have been trying to contact them to no avail. They say it was delivered. Family was home at the time they say it was delivered and ring door bell footage shows no one attempting to make a delivery. There was no card or package. AVOID AT ALL COSTS

28 December 2025
Unprompted review
Rated 1 out of 5 stars

I placed an order on 25th December…

I placed an order on 25th December 2025. After waiting a month for my item it finally said it had been delivered. It had not. the item wouldn't have fit through the letterbox and none of my trusted neighbours had taken the package in. There was no photographic evidence of delivery and despite me sending 3 separate emails to resolve the matter, all correspondence has been ignored by this company. So I'm out of pocket and without the item I'd ordered. Absolute scam.

5 February 2026
Unprompted review

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