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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the customer service for being wonderful, helpful, and always available, with many highlighting the quick and friendly support. People also appreciate the smooth and responsive website, along with the excellent service and good variety of games offered. However, some customers have expressed dissatisfaction with payment processing, citing issues with delayed deposits and withdrawals, and in some cases, issues with account management and payment finalization. A few other people also felt that customer service was slow or unhelpful in resolving these payment-related concerns.

What people talk about most

Customer service

Reviewers mention positive feedback about customer service, highlighting that support teams are often fast,... See more

Payment

Consumers find payment to be ambiguous. Many reviewers report significant issues with withdrawals, including... See more

Staff

Users describe positive interactions with staff, often highlighting their helpfulness, friendliness, and... See more

Website

Customers had positive experiences with the website. Many reviewers praised the site's reliability, fast... See more

Service

Reviewers highlight positive aspects of service. Customers consistently praise the excellent and quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I've been playing on this site long time now.and been reading all reviews. Since I went in to nearly gold 2 which am nearly finished going into gold 3.all I can win is 20p 40p 60p 80p on 1pound spins... See more

Company replied

Rated 4 out of 5 stars

Well I have done my first year . But don’t think I be doing another year. Had beginner luck but that was all . And bonus could be better. I’ve done over 400 spin and never had a bonus . But I don’t kn... See more

Company replied

Rated 5 out of 5 stars

This casino is a fraudulent company .they won’t pay out when you win and also I have a screen shot of the company telling me that the bonus messes up and customers lose the bonus when this happens .it... See more

Company replied

Rated 5 out of 5 stars

Great selection of games to choose from. Website is smooth with no lagging at all. Layout of website is simple and easy to navigate. Wide selection of bonuses and promotions too which are good.... See more

Company replied


Company details


Contact info

4.2

Great

TrustScore 4 out of 5

743 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Lucky 🍀

The good app

1 November 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Dorothy!

It is wonderful to hear that you are enjoying your time on our platform! We’ve worked hard to ensure that our interface is as user-friendly and reliable as possible, so knowing that you find it to be a high-quality choice for your gaming is the best feedback we could receive.

We are committed to keeping things running smoothly so you can focus on the fun. Thank you for being part of our community, and we look forward to seeing you back for more great sessions!

Kind regards,
Vipzino Team

Rated 1 out of 5 stars

Bad casino

Bad casino
Thy herass you with phone calls, so they can get hold on you when you wanted to leave

Bonus money is nothing worth.
Also the free spins are regulated.

14 February 2026
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Robert!

We are sorry that our site did not meet your expectations.

Please be assured that the games on our platform are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.

Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means.

We always strive to provide top-quality service and improve wherever possible. Please reach out to us at support@vipzino.com with "Trustpilot" in the subject line, and we’ll be happy to assist you.

Best regards,
VipZino Team

Rated 1 out of 5 stars

Won Tryed to withdraw they suspended my…

Won Tryed to withdraw they suspended my account accepted my details and before a Compolete con

20 September 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Dawn Butler!

We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.

In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.

We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users

We always strive to provide top-quality service and improve wherever possible. Please reach out to us at support@vipzino.com with "Trustpilot" in the subject line, and we’ll be happy to assist you.

Best regards,
Vipzino Team

Rated 1 out of 5 stars

Hello

Hello. I think it's worth throwing your money at this casino... As the player mentioned in the comments, at first they give you winnings and then you lose money. I think players who have played there will agree with me.

18 January 2026
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Dei!

We are sorry that our site did not meet your expectations.

Please be assured that the games on our platform are absolutely fair since we cooperate with the best providers in this field.
Winning combinations are generated entirely at random, and outcomes are not predetermined. As a result, it may take some time before you land a win.

Additionally, we would like to remind you that winnings are not guaranteed. We strongly encourage you to play responsibly and within your means.

We always strive to provide top-quality service and improve wherever possible.
If you need assistance, please contact support@vipzino.com with "Trustpilot" in the subject line, and our team will be happy to help.

Best regards,
VipZino Team

Rated 4 out of 5 stars

Well I have done my first year

Well I have done my first year . But don’t think I be doing another year. Had beginner luck but that was all . And bonus could be better. I’ve done over 400 spin and never had a bonus . But I don’t know how this works. Good luck to all other players.

15 January 2026
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Dawn!

Thank you for being part of our community for the past year and for sharing your honest thoughts. We are sorry to hear that your recent sessions did not meet your expectations.

We want to assure you that the titles on our platform are provided by industry leaders and use random systems to ensure every result is completely fair and unbiased. Because outcomes are unpredictable and not predetermined, it can sometimes take a while to trigger a bonus feature or land a win. We also want to kindly remind all our guests that success is never a certainty, and we always encourage playing mindfully and within your personal limits.

We truly value your loyalty and thank you for the time you have spent with us over the past year.

Best regards,
VipZino Team

Rated 5 out of 5 stars

Very Nice website

22 December 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Jeroen!

Thank you so much for your kind words! We are very happy to hear that you are enjoying the design and feel of our website.

It is our goal to provide a platform that is easy to use and pleasant for all our players. Knowing that you find the site nice is a great win for our team, and we will continue to work hard to keep it a fun and high-quality place for you to spend your time.

We look forward to seeing you back for more great sessions soon!

Best wishes,
VipZino Team

Rated 4 out of 5 stars

Although the verification process took…

Although the verification process took longer than expected, the issue was ultimately resolved.
My account is now verified and the €600 withdrawal was completed successfully.
Thank you for your assistance.

20 December 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello, Lilian!

Thank you for your patience and for sharing this update with us. We are very glad to hear that your account is now fully verified and that you have successfully received your €600 withdrawal!

While we always try to make our verification process as fast as possible, we appreciate you sticking with us while we made sure everything was correct. It is very important to us that our players receive their funds safely and that any issues are settled properly.

We are happy we could assist you, and we look forward to seeing you back for more great sessions soon!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Good game iets nice

Good game iets nice

7 December 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello there, Nick!

Thank you so much for your kind words! We are delighted to hear you had a great experience with us.

Your feedback is wonderful! We're thrilled that you found the gameplay enjoyable and described it as pleasant. Your satisfaction is our primary focus, and we appreciate your support!

We look forward to welcoming you back to our VIP platform soon!

Best wishes,
VipZino Team

Rated 1 out of 5 stars

Scammers avoid at all costs

Scammers avoid at all costs. They just ask for documents to withdraw and take ages to verify and give u stupid excuses

3 December 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello!

It’s unfortunate to hear that your experience on our website wasn’t as expected. We always strive to provide top-quality service and improve wherever possible.

We understand that the verification process may not be the most convenient and can take some time, but it is a necessary step on our platform. As outlined in our Terms and Conditions (Clause 7.4), we have the right to request identification documents and verify deposit and withdrawal methods.
Please rest assured that all data is handled with the highest level of security and confidentiality.

In line with our policies, withdrawals can only be processed after successful verification. By registering on our website, you acknowledge that you have read and accepted our Terms and Conditions.

We regret any inconvenience the verification process may cause, but please understand that we strictly adhere to our established rules and policies to ensure a secure and fair gaming environment for all users.

Best regards,
VipZino Team

Rated 5 out of 5 stars

I like Vipzino the staff are very…

I like Vipzino the staff are very helpful plenty of games to choose from and if you’re ever stuck just contact them and they will happily help you out.

7 November 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Chris!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that you appreciate our casino and find our staff to be very helpful. We are delighted that you enjoy the plenty of games to choose from and, most importantly, that our team is readily available to provide assistance whenever you need it. Your approval is our top priority, and your positive feedback reassures us that we are maintaining an outstanding level of dedication.

We look forward to serving you again soon!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Good casino

30 October 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Стефи!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that you consider us a highly commendable gaming destination. Your approval is our top priority, and your positive feedback reassures us that we are maintaining an outstanding level of service.

We look forward to serving you again soon!

Best wishes,
VipZino Team

Rated 4 out of 5 stars

I love to play

24 October 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Antonio!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that you love spending time playing on our platform. Your approval is our top priority, and your positive feedback reassures us that we are maintaining an outstanding level of dedication.

We look forward to serving you again soon!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Good help happy whit this People

Good help happy whit this People
Zuzana

24 October 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Zuzana!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that you are pleased with the assistance you received and that you appreciate our friendly team members. Your approval is our top priority, and your positive feedback reassures us that we are maintaining an outstanding level of dedication.

We look forward to serving you again soon!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Good Online Casino

Easy register, good games, fair play, fair support. top rated

22 October 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Daniel!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that you found the games to be high-quality, and the overall environment to be one of fair play. We are especially pleased that our support team was recognized for its impartiality. Your high approval reassures us that we are maintaining an exceptional level of dedication and service.

We look forward to serving you again soon!

Best regards,
VipZino Team

Rated 5 out of 5 stars

Great service and good games

Great service and good games

20 October 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Cars!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that you found the platform to provide excellent service and that you appreciate the quality selection of games. Your approval is our top priority, and your positive feedback reassures us that we are maintaining an outstanding level of dedication.

We look forward to serving you again soon!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

A reliable and enjoyable site with a…

A reliable and enjoyable site with a great game selection and solid support — just make sure to review the withdrawal and verification terms carefully.

21 October 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Mylo!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that you find the site to be a dependable and enjoyable platform that features a great selection of games and solid support. Your approval is our top priority, and your feedback reassures us that we are maintaining an outstanding level of service.

We look forward to serving you again soon!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Is such a good app

7 August 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Mustafa!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that you find our application to be such a good app. Your approval is our top priority, and your positive feedback reassures us that we are maintaining an outstanding level of service.

We look forward to serving you again soon!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

My experience was very helpful thank you

My experience was very helpful thank you

16 October 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Darren!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that your time with our service was helpful. Your satisfaction is our top priority, and your positive feedback reassures us that we’re on the right path.

We look forward to serving you again soon!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Nice always I'm lovet

Nice always I'm lovet

14 October 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Hello there, Horvath!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

It's wonderful to hear that you find the platform nice and that you're enjoying your time with us. Your satisfaction is our top priority, and your feedback reassures us that we’re on the right path.

We look forward to serving you again soon!

Best wishes,
VipZino Team

Rated 5 out of 5 stars

Very good online casino

Very good online casino! A lot of different games and it world perfect. The service is also perfect!

8 October 2025
Unprompted review
Vipzino logo

Reply from Vipzino

Greetings, Joep!

Thank you for your kind words! It brings us so much joy to know you had a fantastic experience.

Your feedback about our casino and its performance is truly valuable. We're also thrilled to hear that you're enjoying our wide variety of games and found our service to be perfect. Your satisfaction is our top priority, and it reassures us that we’re on the right path.

We look forward to serving you again soon!

Best wishes,
VipZino Team

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