They responded immediately, within 15 minutes of call, electricity was established at two properties. Scheduled work was not affected! They opened before 08:30 so I did not have to call back. Sign up... See more
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Quick, simple and highly recommend. I submitted my information the night before and first thing the next day, I received a call breaking down cost and what were the steps to switch over. Not only am I... See more
Company replied
Mr. Zambito from the Concierge Team was fantastic! He explained everything we needed to do and was very patient with us old folks! He led us through the process with caring and understanding. I was... See more
Company replied
My representative was Naim and he was fantastic. Being new to solar energy and now having to pick an electric company that would meet my needs was challenging for me. Naim so patiently answered all my... See more
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Company details
About Ambit Energy: VIP Concierge Team
Written by the company
Ambit Energy
Who are we?
Ambit Energy delivers same day electricity service for residential and commercial customers in all deregulated areas of Texas. With a wide range of energy plans delivering the best rates, plans and clean energy, Ambit Energy has a solution for everyone.
Choosing an Energy Provider:
Choosing an electricity company does not have to be confusing. We pride ourselves on honest, upfront and transparent Ambit Energy rate quotes. Whether you’re looking for a stable fixed-rate plan or the freedom of a variable-rate plan, Ambit Energy has an option that suits your lifestyle. Give us a call to find out why over a million customers have already chosen Ambit Energy as their energy supplier.
Customized Solutions:
Every home and business has unique energy needs. We work to first understand your specific situation and usage pattern. Then we match you up with the best Ambit Energy plan for maximum benefit. We’ll guide you through selecting the most suitable energy plan, ensuring that you benefit from both our competitive rates and Ambit Energy’s exceptional service.
Business & Commerical:
Businesses, large and small, can rely on Ambit Energy for plans that align with their commercial energy needs. From fixed-rate plans offering budget certainty to flexible rate plans that adapt to market changes, Ambit Energy has the perfect solution for your business and commercial energy needs.
Ambit Energy's Mission:
Written by the company
- “To be the finest and most-respected retail energy provider in America.”
T.L.C. Guarantee
Try it. Like It. Or Change It. Guaranteed.
We’re so confident you'll be happy with your new Ambit Energy plan that we're willing to guarantee it! If you find your plan isn’t exactly what you need, you can change to a different Ambit term plan any time once in your first 12 months of service without penalty. So... shop with the confidence of knowing you can't go wrong! It’s our way of letting you know that we’re committed to providing you with the service that’s right for your needs.
Contact info
2807 Allen St #2369, 75204, Dallas, United States
- (817) 402-2664
- team@vipenergyservice.com
- vipenergyservice.com
4.7
Excellent
606 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from Ambit Energy: VIP Concierge Team
Thank you, Nader! We're so glad you had a great experience. Your appreciation means a lot to us, and we look forward to serving you again soon!
good customer service and plan
2 October 2025
Reply from Ambit Energy: VIP Concierge Team
We’re thrilled to hear you had a positive experience, Skyler. Great service and a solid plan are what we aim for, welcome to Ambit!
It was a great experience
It was a great experience, with exceptional customer service, he explain everything in a way that I understand.
22 October 2025
Reply from Ambit Energy: VIP Concierge Team
Gloria, we’re so glad your experience was smooth and helpful. It means a lot to know our team explained things clearly and made you feel at ease. Welcome to Ambit, we’re excited to be part of your journey!
Don’t know anything yet just signed up…
Don’t know anything yet just signed up 5 days ago
16 October 2025
Reply from Ambit Energy: VIP Concierge Team
Barnett, welcome aboard! It’s early days, and we’re glad you’ve taken the first step. We’re here to help as you get settled in and discover all the benefits of being with Ambit
Patient, professional, informative
Mr. Marco was professional and informative during our call, and took time to explain the process of switching over to Ambit. I look forward to working with this company going forward.
15 October 2025
Reply from Ambit Energy: VIP Concierge Team
Appreciate the feedback, Barak! It’s great to know Marco made the transition smooth and clear. Welcome to Ambit, you’re in excellent hands.
Reply from Ambit Energy: VIP Concierge Team
Anthony, thank you for the kind words! We’re so glad your experience felt simple and well-guided. Welcome to Ambit, we’re here for you every step of the way.
Nice that you had recommendation but.....
Nice that you had recommendation... would have been highly preferred to have choices in plans. Also, to assist in terminating existing provider plan.
13 October 2025
Reply from Ambit Energy: VIP Concierge Team
Thanks so much for sharing your feedback. We’re glad the recommendation was helpful, but we hear you loud and clear, having more plan options and support in switching providers would’ve made the experience smoother. Your input helps us improve, and we’re actively working to expand choices and offer better transition assistance moving forward. Thanks again for helping us do better.
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for the kind words Cindy! We're thrilled to hear Marco made such a great impression. Welcome to Ambit, we're so glad you're here. If there's anything you need or want to explore, you've got a whole team ready to support you. Here's to an amazing journey ahead!
5 star customer service
Marco was absolutely the best! Best customer service, super helpful and very nice!
15 October 2025
Reply from Ambit Energy: VIP Concierge Team
Thanks a ton for the awesome review, Jami! Marco’s going to love hearing this. We’re so glad he made your experience smooth and enjoyable!
Because y'all give complete satisfaction on services
They were very prompt courteous not rude and did not take more than about 10 minutes they were prompt
15 October 2025
Reply from Ambit Energy: VIP Concierge Team
We truly appreciate your feedback, Debra. It’s great to know our team’s promptness and professionalism made a strong impression. Your satisfaction is our top priority!
Smooth experience
My experience went well and very smooth. My agent was kind and made sure he broke down everything correctly. I was extremely impressed finding out how fast our service would start.
10 October 2025
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your kind words Nevaeh! We're thrilled to hear your experience was smooth and that your agent took great care in explaining everything. Speed and clarity are what we strive for, so glad we delivered!
Reply from Ambit Energy: VIP Concierge Team
Thank you so much, Bryan! We're glad you had a very good experience. Looking forward to assisting you again soon! Welcome to Ambit!
What made my experience great was that…
What made my experience great was that my consultant Josue was str8 forward and helpful with all my questions and given my questions on solar he answered all of them best experience ever
9 October 2025
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for sharing your experience, Jackkson! We're thrilled to hear that Josue’s straightforward approach and thorough support made such a strong impression. Solar questions can be complex, and it’s great to know he addressed each one with clarity and care. We’ll be sure to pass along your kind words, he’ll be glad to know he helped make it your best experience ever!
Marco was amazing on the call
Marco was amazing on the call. He took the time to explain my energy savings with a 1 to 1 buy back program. I switch my services over immediately and he handled everything with care.
29 September 2025
Reply from Ambit Energy: VIP Concierge Team
Thanks so much for sharing this, Amanda! We’re thrilled to hear Marco made your switch seamless and informative. His care and clarity around the 1-to-1 buyback program truly make a difference. Welcome aboard, we’re excited to help you maximize those energy savings!
Ease of the website use with shopping…
Ease of the website use with shopping or comparing rates everything was explained and if there was confusion it was quickly cleared up fast response and service
4 October 2025
Reply from Ambit Energy: VIP Concierge Team
Thanks so much for the feedback, Jason! We’re glad the site made shopping and comparing rates smooth and stress-free. Clear info and quick support are exactly what we aim for, happy we could help! It’s a pleasure to have you with us. Welcome to Ambit Energy.
They responded immediately
They responded immediately, within 15 minutes of call, electricity was established at two properties. Scheduled work was not affected! They opened before 08:30 so I did not have to call back. Sign up time was shorter than sign up time with cellular phone 20 minutes! Ease of signing up was unbelieveable. Thank you so much fo coming to my rescue when I needed help.
29 September 2025
Reply from Ambit Energy: VIP Concierge Team
We’re so glad we could step in right when you needed it, Pat! Setting up electricity at two properties in under 20 minutes is exactly the kind of fast, reliable service we strive for. Thanks for trusting us to keep your schedule running smoothly! Welcome to Ambit!
Jose was great about getting things…
Jose was great about getting things done through text when I couldn't talk on the phone
4 October 2025
Reply from Ambit Energy: VIP Concierge Team
Thanks for sharing that, Darlene! We’re so glad Josue was able to keep things moving smoothly over text. Flexibility like that makes all the difference especially when a call isn’t possible. We’re so glad you’re here,
welcome to the Ambit family!
Worst place to get energy this reviews…
Worst place to get energy this reviews are all fake they charge me 30$ a day ! They turn of my lights 3 times a week I pay 169 a week ! Do not get this energy provider! The people their are rude and you can barley understand him cause it’s always same men answering phones
4 October 2025
Unprompted review
Reply from Ambit Energy: VIP Concierge Team
Veronica I'm so sorry that you have had such a bad experience with Ambit Energy. I don't see you in our system anywhere, maybe you enrolled under a different name or another team possibly but I'd love to take a deeper look at your account to see if there is anything I can do to help. Please email me shawn@vipconcierge.team with a copy of a recent bill, you can black out any personal info and with that I can at least give you some guidance from my 20 years of experience here at Ambit Energy!
Marco was extremely professional and…
Marco was extremely professional and courteous.
I look forward to working with Ambit and helping to meet out energy needs through our solar panels.
30 September 2025
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for your thoughtful message, Sherry! We’re proud to hear Marco delivered such professional and courteous service, he truly represents the best of Ambit. We’re excited to have you on board and look forward to supporting your energy goals, especially through your solar journey. Welcome again!
Marco was amazing and answered all our…
Marco was amazing and answered all our questions and made us feel great about changing providers!
30 September 2025
Reply from Ambit Energy: VIP Concierge Team
Thank you so much for the kind words, Peggy! We’re thrilled to hear that Marco made your experience smooth and reassuring, he’s truly one of our best. Welcome to Ambit! We’re excited to have you with us and look forward to supporting you every step of the way.
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