We were extremely satisfied with **VIPCars** and would highly recommend them. The booking process through the website was quick, easy, and straightforward. The price was excellent and, compa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I got my email wrong during booking and I couldn't find my confirmation, I just had my credit card statement. They found my reservation via a live agent at midnight. I was so thankful
Company replied
Brilliant customer service. Unfortunately, I’d made a mistake when entering my details, but the live support team provided me with detailed assistance and helped me in a professional manner. I’ll defi... See more
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I needed help with changing my arrival time and had a chat with Eva. She was very pleasant and helpful and changed what I requested for me. The conversation with a human representative was very quick... See more
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Company details
Written by the company
Big brands, lowest rental rates & convenient pick up centers providing the best car rental experience thus ending up with hundreds of happy customers every day!
About www.vipcars.com
Written by the company
- Trusted by thousands of customers
- VIP Cars is a trusted brand with thousands of customers and the numbers are growing. Renters feel safe and secured after booking through our website.
- Big Brands
- We bring together over 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Big Brands
We bring together 500 reputed car rental suppliers including Avis, Europcar, Alamo, Enterprise, National, Dollar, Thrifty, Sixt, Hertz, Budget and more, providing the best car rental experience at an affordable price and ending up with hundreds of happy customers every day!
Contact info
20-22 Wenlock Road, N1 7GU, London, United Kingdom
- US Toll-free: +1-866-727-1191 ; UK:+44-208-196-9510
- support@vipcars.com
- vipcars.com
4.5
Excellent
77K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from VIPCars.com
Dear Bob Guido,
Thank you for your kind feedback regarding your recent booking experience. We're delighted to know you found our process efficient and satisfactory.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Great and easy to use
8 August 2026
Reply from VIPCars.com
Dear Idrees Salim,
Thank you for your kind feedback! We are delighted to hear you found our service great and easy to use. Your satisfaction is our top priority.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Jaemoon Chun,
Thank you for your valuable feedback regarding your recent booking experience. We are delighted to hear that our process contributed to a smooth journey for you.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Rubiel Sarmiento,
Thank you for your excellent feedback! We are thrilled to know you found our booking process straightforward and transparent. We truly appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
simple and easy
8 August 2026
Reply from VIPCars.com
Dear Dinger,
Thank you for your kind feedback! We are thrilled to know you found our service simple and easy to use.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear George,
Thank you warmly for your feedback! We're delighted to hear you found your experience with us straightforward, as that's exactly what we strive for.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Hiren,
Thank you for sharing your positive feedback! We are thrilled to know you found our service reliable and valuable. We truly appreciate your words and look forward to serving you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
No problems
8 August 2026
Reply from VIPCars.com
Dear Rita Joarder,
Thank you for taking the time to share your feedback! We're delighted to hear everything was smooth with VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Needed to change my booking
Needed to change my booking. Called the Hotline. No long waiting, no AI, just fast and competent customer service from Bella Collins.
7 August 2026
Unprompted review
Reply from VIPCars.com
Dear Anja,
Thank you for sharing your wonderful feedback! We're delighted to hear Bella provided you with such fast and competent assistance. It's fantastic to know we could make your booking change seamless.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Incorrect drop of time showed
Incorrect drop of time showed , contacted online chat and spoke with Michelle who very quickly made the required changes, very efficient and very much appreciated. Thank you Michelle
8 August 2026
Unprompted review
Reply from VIPCars.com
Dear KF,
We're so pleased to hear that Michelle provided such quick and efficient assistance with your booking. Thank you for taking the time to share your positive experience; we truly appreciate your kind feedback.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
It was quick and easy to book
It was quick and easy to book, the information they asked for made perfect sense, and the price was great.
8 August 2026
Reply from VIPCars.com
Dear Tom Solomon,
Thank you so much for your kind words! We are thrilled to hear that you had such a positive experience with our booking process and found our pricing great.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Booking process was very easy and fast…
Booking process was very easy and fast , Alot of options available.
8 August 2026
Reply from VIPCars.com
Dear Haitham Aburamadan,
Thank you for your kind words! We are thrilled to hear you had a positive experience with our easy and fast booking process and the variety of options available.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
I would highly recommend this service
I would highly recommend this service.
Very friendly and efficient staff and the car was excellent!
5 August 2026
Unprompted review
Reply from VIPCars.com
Dear Liz Lake,
Thank you so much for your wonderful feedback and high recommendation! We are delighted to hear you had such an excellent experience with our team and your vehicle.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear SofReg,
Thank you so much for your positive feedback! We're thrilled to hear that everything was to your satisfaction.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
I cannot recommend VIP Cars based on my…
I cannot recommend VIP Cars based on my experience.
Before travelling, I realised that the credit card holder also had to be the main driver. To avoid any issues, I contacted VIP Cars and requested a change of the main driver’s name. I received confirmation that the change had been completed.
However, when my family and I arrived in Sardinia, Goldcar informed us that the booking still showed the wrong name and refused to provide the vehicle. We were left at the rental desk with our young child while Goldcar and VIP Cars blamed each other for the problem.
When I contacted VIP Cars via live chat, no practical assistance was offered. The agent did not call Goldcar, did not speak to the counter staff, and did not offer an alternative vehicle. As a result, we had no choice but to arrange a last-minute rental with another company at a significantly higher cost.
VIP Cars later acknowledged that Goldcar had confirmed the driver name change to them and asked me to submit all supporting documents so they could pursue compensation for the price difference. I promptly provided everything requested. Unfortunately, since then, I have received no further updates despite following up.
The most disappointing part was not just the original error, but the lack of effective support when the problem occurred and the lack of communication afterwards.
Very disappointing customer service experience.
8 August 2026
Unprompted review
Reply from VIPCars.com
Dear Customer,
We sincerely apologize for the experience you had and regret any inconvenience caused.
Could you please share your booking details with us so we can look into the matter and assist you further? We kindly request you to reach out to us at support@vipcars.com, and our team will be happy to investigate the issue and provide the necessary support.
We look forward to helping you resolve this.
Best Regards,
Namrita
Customer Experience Manager, VIPCars.com
Excellent client service
Excellent client service. Very helpful and they respond immediately.
7 August 2026
Unprompted review
Reply from VIPCars.com
Dear Elise Ramia,
Thank you for your fantastic feedback! We are thrilled to hear you had such a positive experience with our team and found our service helpful and prompt. We truly appreciate your kind words.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Caudrelier Alexandre,
Thank you so much for your wonderful feedback! We are delighted to hear you had such a positive experience with VIPCars. We truly appreciate you taking the time to share your satisfaction.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
It worked ok to book
7 August 2026
Reply from VIPCars.com
Dear Jacob Klassen,
Thank you for sharing your feedback. We're pleased to hear that your booking experience was satisfactory, and we appreciate you choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Reply from VIPCars.com
Dear Kris,
We're delighted to hear your reservation process was so smooth and straightforward. Thank you for choosing VIPCars.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
Booked my last car with this company
Booked my last car with this company. Great trustworthy company.
7 August 2026
Reply from VIPCars.com
Dear Martyn,
Thank you for your wonderful feedback! We're thrilled to know you had a great experience and appreciate you entrusting us with your booking. We look forward to assisting you again soon.
Best Regards,
Namrita
Customer Experience Manager – VIPCars
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