Unfortunately, my last order has yet to arrive, was supposed to be my March supplements. Understanding a problem in the factory in production and trying to find out the status of my order, I’m now off... See more
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Review summary
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What people talk about most
Based on these reviews
Processing took too long, starting with the return of sample which was with slow standard mail. The report did not include details on which microbes are deficient or overpopulated. This would have b... See more
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I wish you would give me a few more days notice on the next order being processed. I’m not using my products fast enough so I’m ending up stockpiling. By the time I get the notice via email, it’s too... See more
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The kit and instructions were high quality. I misunderstood the blood collection instructions and collected none. After I completed the questionnaire and sent in the saliva and stool samples, I got ma... See more
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Company details
Written by the company
Bring your body and your gut microbiome back into balance. Viome analyzes your biology to deliver health insights, personalized food recommendations, and precision supplements, formulated just for you. Join over 300,000 people taking control of their health with Viome.
Viome
Written by the company
- Health insights, personalized food recommendations, and precision supplements, formulated just for you.
- Viome’s singular mission is to “make illness optional.” Viome has built an AI-driven platform that analyzes the interaction between food, our microbiome, and our human cells in order to develop precision nutrition to prevent and reverse chronic diseases.
Contact info
205 108th Ave NE Suite 150, 98004, Bellevue, United States
- (855) 958-4663
- viome.com
3.3
Average
3K reviews
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This has taken a very long time to…
This has taken a very long time to process and ship. If this is the case going forward I will likely cancel the subscription.
30 March 2026
Reply from Viome
Hi Stacie, we completely understand why the delay has been frustrating, and we’d like to clarify that this is not the typical experience. Based on your reference number, your latest order was affected by a manufacturing delay caused by an equipment issue, which extended the usual processing timeline. Under normal circumstances, orders are typically processed within 11 to 16 days when no unexpected issues arise. We truly value your patience and want to reassure you that this delay was an exception rather than the standard moving forward. If you’d ever like to check on an order with us directly, you can reach our team by phone at 1-855-958-4663 or by email at support@viome.com.
Reply from Viome
Hi Rick, we completely understand how frustrating the wait must have felt, and we value this feedback. After reviewing your reference number, we can confirm that your most recent order was delayed due to a manufacturing issue related to equipment, which is not part of our normal processing timeline. Under typical circumstances, orders are processed within 11 to 16 days when no unexpected issues arise. While this delay was unusual, we understand that the timing still impacted your experience and we appreciate your patience. If you’d ever like to check on an order with us directly, you can reach our team by phone at 1-855-958-4663 or by email at support@viome.com.
Reply from Viome
Hi Corey, we understand how concerning it is when you’re still waiting and haven’t received your order yet. Based on your reference number, your order is currently on its way. Your shipment was affected by a temporary manufacturing delay related to an equipment issue, which was resolved last week. We know delays like this can be frustrating, and we value your patience while your order makes its way to you. If you’d like, we’d be happy to check the latest tracking details with you by phone at 1-855-958-4663 or by email at support@viome.com.
pathetic when it comes to order management and customer support
My experience with Viome has been extremely disappointing.
Their service is pathetic when it comes to order management and customer support. Every single order requires constant follow-up, and there are consistent delays at every stage of the process. Nothing moves unless you chase them repeatedly.
What’s even more frustrating is that while their service is slow and unreliable, payment deductions happen instantly and without any delay. That contrast makes the experience even worse.
It feels like the company is heavily focused on marketing and advertisements to attract customers, but fails to deliver when it comes to actual service and customer experience.
Overall, I would not recommend Viome based on my experience.
30 March 2026
Reply from Viome
Hi Abdul, we completely understand how frustrating this experience has been, especially when you were expecting a smoother process and timely updates. Based on your reference number, we can confirm that your latest order was impacted by a manufacturing delay related to an equipment issue, which is why it did not move forward within our usual timeline. While orders are typically processed within 11 to 16 days when no issues arise, this particular delay affected production and caused the setback you experienced. We also want to clarify that this was not due to inattention or a lack of action on your order, but rather an unexpected issue during manufacturing. We truly understand how the lack of visible progress can make it feel like repeated follow-up is necessary, and we value your time to share your experience. If you would like a live update on your order, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
It took a month to get to “your order…
It took a month to get to “your order has been shipped” ridiculous!!!
30 March 2026
Reply from Viome
Hi Willemien, we completely understand how frustrating that delay must have been, especially after waiting so long for your order to ship. Based on your reference number, your order is now on its way to you. This order was impacted by a temporary manufacturing delay caused by an equipment issue, which was resolved last week. We truly value your patience and understand why this experience felt disappointing. If you would like us to take a closer look at your shipment status, please feel free to reach out to us by phone at 1-855-958-4663 or by email at support@viome.com.
Reply from Viome
Hi Carrie. We understand your frustration with the delay and the trouble reaching someone for an explanation. Based on the reference number, your order is on the way, and it was affected by a manufacturing issue. We know this is not the experience you expected, and we value your patience while it was being resolved. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
Reply from Viome
Thank you, Kim! We’re so happy the ordering process was easy and smooth for you. It’s always exciting to get started, and we’re grateful you chose Viome to be part of your wellness journey. We’ll be excited for you to receive your products and hear how everything goes once you’ve had a chance to use them. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I've been interested in ordering the…
I've been interested in ordering the Viome Total Body for a few weeks. Viome has made the ordering process seamless. Thank you!
28 March 2026
Unprompted review
Reply from Viome
Thank you so much, Rita! We’re thrilled that ordering your Full Body Intelligence™ Test felt seamless and easy. Starting a new wellness journey is exciting, and we’re so glad we could make that first step a smooth one for you. We can’t wait for you to dive into your results and begin learning more about your body in a personalized way. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I am happy with everything so far
I am happy with everything so far. The main only challenge I had was that it took over 5 - 6 weeks for my results of the test. And I had to keep calling and emailing for any info on my results. They had to retest my blood that took forever.
CJ
16 March 2026
Reply from Viome
Thank you for sharing your feedback, CJ! We’re so glad you’re happy with everything so far, and we truly appreciate you sticking with us through the delay. We understand how important it is to receive timely updates, and your experience is valuable as we continue working to improve communication throughout the testing process. We’re excited that you’re now moving forward and hope your results bring helpful insights for your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Viome for the win!
I’ve taken four Viome tests now. The custom supplements, biotics, and oral health products have been life-changing for me. I’ve lost weight and maintained it without feeling like I’m on a diet. I have a much better appreciation for how food impacts my body. By being more intentional with my food and supplements, I feel like I still get to eat all the time, but I’m much healthier. I never get tired in the afternoon anymore. My anxiety has improved, which is saying a lot after experiencing a very rough year of grief and loss. Although I still have some work to do, I’m much better off with these products.
27 March 2026
Reply from Viome
Thank you so much for sharing this, Keri! We’re incredibly grateful to be part of your wellness journey, and it’s so inspiring how much progress you’ve made with your food choices, supplements, biotics, and oral health products. Hearing that you’ve been able to maintain your weight, improve your energy, and feel support in such meaningful ways, especially after such a difficult season, truly means a lot to us. We’re so glad Viome has helped you feel more in tune with your body and empowered in your health journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at vio
Reply from Viome
Hi Elena. Thank you for sharing your feedback. We’re sorry to hear that the explanation of your results felt confusing. Our goal is to make everything as clear and actionable as possible, and we’d love to help.
While we’re not able to reach out directly since we don't have your contact information, you can call us at 855-958-4663 (Monday–Friday) or send an email to support@viome.com. Our team will be happy to walk through your results and answer any questions you have.
Easy and results were fast
18 February 2026
Reply from Viome
We're glad you found it easy and fast, Teri! Thanks for your feedback. It means a lot to us.
Reply from Viome
We’re thrilled that you love our high-tech tools and find them actionable and useful. That’s exactly what we aim for, and it’s wonderful to know it’s making a difference for you. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Once I was able to speak with a human…
Once I was able to speak with a human (AI Chat bots, when used for customer service, and companies that do not list customer service phone numbers on their websites, still suck), my issue was handled seamlessly and immediately. Additionally, I was helped further by being given a one-time discount (far greater than the referral discount of 10% that I was initially going to use) on the product I was purchasing.
25 March 2026
Reply from Viome
Thank you so much for sharing this with us. We truly appreciate your honesty and are so glad we were able to turn the experience around and get everything handled quickly and smoothly for you. It means a lot to know the support you received made a difference, and we’re especially happy we could help make your purchase feel a little better, too. Feedback like this helps us continue improving every step of the experience. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Ongoing support and reminders keep one…
Ongoing support and reminders keep one engaged and working the plan!
25 March 2026
Reply from Viome
We’re thrilled that the ongoing support and reminders are helping you stay engaged and on track with your plan, Diane! Keeping momentum can make such a big difference, and it’s wonderful that you’re making the most of these tools. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Poorly articulated results
Frankly, I was disappointed in the clarity of the test results. I was expecting to see allergy testing, and more clear data. Also, I was auto signed up for a bunch of subscriptions, which I did not authorize. Toothpaste-seriously, this seems scam ish. I am going to try the microbiome stuff, but have lost a lot of faith.
25 March 2026
Reply from Viome
Hi Philip, thank you for sharing your honest feedback. We understand how frustrating it can feel when the results are not aligned with your expectations, especially if you were hoping for allergy testing. To clarify, Viome does not provide allergy testing, but instead analyzes gene expression in your microbiome to create personalized health and wellness recommendations based on what is active in your body at the time of testing. We also want to reassure you that products like our toothpaste are personalized as well, and are formulated based on your unique oral microbiome results rather than being a generic add-on. Regarding the subscriptions, they are selected as part of the product options chosen at checkout and are not intended to be misleading or unauthorized. If you’d like, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com, and we’ll be glad to help clear things up and make sure you feel more confident moving forward.
I did not place this order
I did not place this order. I had postponed my next delivery to May, then moved to April after a Viome rep emailed me asking if I wanted to cancel my account. I replied twice, but my response was evidently never read. Then this order was placed, not by me. I'll use the biotics, but was ready to cancel my entire account. I'm very dissatisfied with Viome right now.
25 March 2026
Reply from Viome
We understand your frustration, Sheryl, and our team is currently assisting with this issue to ensure everything is handled correctly. You can reach us by phone at 1-855-958-4663 or by email at support@viome.com for any updates or further assistance.
This a an excellent company
This a an excellent company
Customer service is great
I am strongly recommended
25 March 2026
Reply from Viome
Thank you so much, Zbigniew! We truly appreciate your kind words and are thrilled to hear that you’ve had such a positive experience with both our company and our customer service team. Your strong recommendation means a lot to us, and it’s incredibly rewarding to know that we’ve made a great impression. We’re so glad to have you as part of the Viome community and look forward to continuing to support you on your wellness journey. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
Life improvement
I’m really happy to see how much my health has improved by following the food recommendations. The Viome supplements have truly been life-changing.
24 March 2026
Reply from Viome
Thank you so much for sharing this, Ines! We’re beyond excited to see how much your health has improved and that following your food recommendations has made such a meaningful difference. It’s especially wonderful to know that your Viome supplements have been such a life-changing part of your journey. Stories like yours are exactly why we do what we do, and we’re so grateful to be part of your wellness path. If any questions come up along the way, our FAQs at support.viome.com are a great place to start, and our community at viome.mn.co is an amazing space to connect with others, share experiences, and go even deeper into your wellness goals.
I thought I only ordered one
I thought I only ordered one, but somehow a subscription kicked back in and I didn’t want the second one and all of a sudden there it is
24 March 2026
Reply from Viome
Hi Emma, we completely understand how frustrating and unexpected that must have felt, especially when you believed you were only placing a one-time order. Personalized products are always offered in a subscription format, but we’ll be reaching out to you today with an update and to help sort this out. If you’d like to connect with us directly in the meantime, you can reach us by phone at 1-855-958-4663 or by email at support@viome.com.
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