I only gave it one star because I could not go on with the review unless I gave it at least one. Scammers and thieves, that's my personal opinion. Long delivery waits, sketchy info about merchandise,... See more
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I followed the instructions for personalisation. It was all individual words/names except for 3 2 worded phrases. 2 phrases were kept together and the other was split up into 2 separate words which ar... See more
Do not order from Violet & Grace. They ship from a local Amazon dealer but you cannot return to Amazon, only to their Chinese Manufacturer. The quality and fit of the product is low rate. I watched... See more
This is the second time we've ordered from Violet Grace, both word cloud gifts. Like the previous one, this one (a spitfire) came out beautifully just as anticipated. My only slight criticism is that... See more
2.4
Poor
260 reviews
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Hasn’t replied to negative reviews
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I paid for a personalised picture
I paid for a personalised picture, that even though it stated it had been sent, has never arrived. I had to send many emails to receive a refund
8 May 2023
Beautifully made high quality cards
Beautifully made high quality cards using word art. Bought 2 cards and will definitely use again. Arrived quickly and a fair price.
6 May 2023
Fantastic experience
As always, a fantastic service. Quick delivery and beautiful item. Thank you xx
30 March 2023
Simple and easy to use ordering site
Simple and easy to use ordering site. Fast and efficient service
Product exactly as expected
7 April 2023
Excellent After sales
Ordered many times, quality and product excellent. Had recent query and customer service and after sales excellent
25 February 2023
Lovely piece of work
Lovely piece of work, my niece really loves it for her birthday. Thanks
7 February 2023
Unique family picture
Absolutely lovely bespoke gift with all the family members included something so special and personal and beautifully made and swiftly delivered with in 5 days definitely would use again
28 January 2023
Good service and high quality product.
24 January 2023
A bit special
This customised card is something personal and unique that stands out from the crowd.
Great price too and quick delivery.
13 January 2023
Brilliant product and suitable for so…
Brilliant product and suitable for so many friends.
11 January 2023
Excellent service
Ordered a customised card and it was dispatched the next day. Very happy with the quality of the product and speed of service.
7 December 2022
Completely unreliable supplier
Ordered a print on 10 December through Amazon. Delivery date of 20-21 December given with Royal Mail tracking number. Tracking number not recognised on Royal Mail App. Delivery date came and went with no delivery. Contacted seller for update to receive an automatic email saying they had started their Christmas holidays early! Shocking customer service. I understand postal strikes are an issue but other online companies achieved Royal Mail deliveries in the same timeline or at least bothered to answer inquiries.
27 December 2022
Unprompted review
Fantastic Scrabble prints
Fantastic Scrabble prints, and excellent communication throughout. Every detail checked with me to ensure the custom print was exactly as I wanted.
Amazing customer service resulting in perfect gifts - thank you so much 💝
16 December 2022
Very good service
Very good service, quick delivery and lovely products, highly recommended
16 November 2022
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