I've been renting scooters all over Europe for years and years. I have to say this was the best, most efficient, easy scooter hire I have ever experienced . Great bike, friendly staff and yup...... cl... See more
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Company details
About Vintage Motors
Written by the company
EN: Motorcycle, scooter and Vespa rental in Palma de Mallorca and Port de Alcudia. Clear prices, all included, without hidden costs. Since 2012.
DE: Motorrad-, Roller- und Vespa-Verleih in Palma de Mallorca und Port de Alcudia. Klare Preise, alles inklusive, ohne versteckte Kosten. Seit 2012.
FR: Location de motos, scooters et Vespa à Palma de Majorque et Port de Alcudia. Des prix clairs, tout compris, sans frais cachés. Depuis 2012.
IT: Noleggio moto, scooter e Vespa a Palma di Maiorca e Porto di Alcudia. Prezzi chiari, tutto incluso, senza costi nascosti. Dal 2012.
Contact info
Gabriel Roca 20, 07014, Palma, Spain
- +34620476285
- info@mallorcavintage.com
- vintagemotors.rent
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Terrible service and policy
We had a scooter booked with a confirmation from the company. We showed up to pick up the scooter at the time and date we booked for only for them to tell us that there was a problem with their system which changed our reservation date to the day we made the booking (they acknowledged that the problem was due to their system). So we had no scooter for the four days that we had booked it for.
We booked excursions prior knowing that we had a scooter reserved that we were not able to go to because of the company’s failure. They offered no real solutions (they offered a quad which was a joke because we weren’t able to go on expressways with it so we couldn’t get to where we needed to go + it was much more expensive, weaker and slower). They refused to offer compensation for the extra charges we had to incur because of THEIR failure, took AGES to reply and when they finally did after some chasing on our side and were very rude about it.
ABSOLUTELY DO NOT RECOMMEND!
RUINED MY SUMMER VACATION!!
RUINED MY SUMMER VACATION!!! I had a confirmed reservation made 3 weeks before arrival to Mallorca, but when I came to Vitage Motors to receive my bike for the week it turned out that there was "system error" and my reservation was changed even though I never received anything but their email confirmation.
Even though the stuff acknowledged that is not our mistake their only excuse was that "it never happened before" and they cannot do anything. The only replacement they could find us was a toy ATV located 30min outside of the city center (that was 3x more expensive than the scooter was supposed to be, couldn't go on highway and was unable to go uphill on the road with 2 people).
We ended up without a transport at all, because everything in Palma was already booked and the cars were ridiculously expensive.
Finally:
- We had to pay 85 EUR for one day rental of the recommended toy ATV
- We had to cancel our unrefundable excursions 320€
- Our one week vacation got RUINED because we couldn't do most of the things we planned to do.
The owner REFUSED to help us in any other way than giving us phone number to other rental, so we were supposed to do everything by ourselves.
I'd expect at least that they would find us alternative for transport that is at least equivalent and for the same price, but they refuse to do anything and they take no further responsibility!
SUMMER VACATION RUINED without a single, the smallest mistake from my side!!!
Over and above
I've hired a motorcycle from Vintage twice now, and both times they have gone over and above to make it a good experience. From a hotel pick up / drop off off to arranging a taxi to the airport for us, nothing was too much. Bike was in good running order, no issues.
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