I was skeptical at first because of some bad reviews on reddit but I had a great experience. Signed up, did the KYC right away which took maybe 2 hours. Deposited with LTC and turned fifty into four h... See more
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right so £160 withdrawal, monday morning, 8am, before id even had breakfast. tuesday: pending. wednesday: pending. thursday i finally get on chat, 22 minutes in the queue, and the lad tells me theres... See more
so heres the bit that annoyed me. verified back in february, took about a day, no bother. cashed out twice since, both fine. then a £260 cashout goes to review and they want a bank statement cov... See more
Six cashouts logged since March and the pattern holds. Anything at or under £100 clears in 2 working days. Anything above sits for a minimum of 5, and twice it triggered a fresh document request even... See more
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Wanted the account shut
Wanted the account shut. Form asks for a reason. Email says a specialist will be in touch within 48 hours. Nobody was. Chased on the Thursday from the car park, and the account is open still, with a free spins offer sitting in it.
Deposited 11 times
Deposited 11 times. Cashed out 3 times. The cashouts took 4 days, then 6, and the last one 9. The deposits took seconds. Nobody has explained the difference.
wagering counter went from 62% back to…
wagering counter went from 62% back to zero overnight, nobody can explain it.
been on this casino about seven months
been on this casino about seven months, nearly all of it on the phone. the app itself is fast enough, no complaints there, and the slots run fine on a train. everything else is where it falls over. the cashier page does not fit the screen, the chat box hides behind the keyboard, and the deposit limit settings are not in the app at all. checked my payout status at half six one morning and the app showed £60 while the website showed £0. seven months and none of that has moved.
Two phones
Two phones, same problem, so it is not just my handset. The casino app opens fine, the lobby loads, and then any live table shows the dealer for about ten seconds before the stream stops and the round carries on without the picture. Slots are fine. Tried it on the home wifi and on 4G outside the shop, same both ways. The one thing that helps is closing the app fully and reopening, which takes long enough that you miss the start of the next round anyway. Reported it in June and again in July.
every time the live stream drops it…
every time the live stream drops it puts the round through anyway, so you find out you have lost the hand when the video comes back. happened 3 times on wednesday and support said the game runs on their server not mine.
Did not know the deposit limit only…
Did not know the deposit limit only applies from the next day
I did not realise closing the account…
I did not realise closing the account and taking a break are two different things. Picked take a break for a month, and the marketing emails carried on, and when it ended the account was just live again with a promo waiting on it.
Thought free spins meant free
Thought free spins meant free. Not without a £20 deposit first
right so £160 withdrawal
right so £160 withdrawal, monday morning, 8am, before id even had breakfast. tuesday: pending. wednesday: pending. thursday i finally get on chat, 22 minutes in the queue, and the lad tells me theres a 5 day security hold on all card payouts. friday: pending. monday again, still pending, different agent, now its 7 to 10 working days because the first one apparently gave me the wrong figure. i deposit and its there before i can put the phone down. take it out and suddenly everyone needs a week to think about it.
second time ive tried to take money out…
second time ive tried to take money out and i still dont know what im doing wrong. first go i withdrew £40, it sat pending three days then dropped back into the balance with a note saying the method wasnt verified. so i verified the card, waited, tried again for £55, and that one wanted a selfie holding my passport, which felt like a lot at half nine at night with the phone camera refusing to focus. four days on that one so far. the deposits went in on the first tap every single time.
so heres the bit that annoyed me.
so heres the bit that annoyed me.
verified back in february, took about a day, no bother.
cashed out twice since, both fine.
then a £260 cashout goes to review and they want a bank statement covering 3 months plus a selfie holding the passport.
sent both on the tuesday.
wednesday they come back saying the statement has to show my address and the one my bank generates doesnt.
so now im chasing my own bank for a document for a casino… day 9, still not paid, and nobody has said what changed.
I picked a game off the front row…
I picked a game off the front row because it looked simple and only realised after that it was a 20 line slot at 40p a spin, so my £20 was gone in four minutes. Nowhere on the tile does it say the minimum.
Two browsers
Two browsers, same account, same evening. Chrome held the session through a 90 minute slot run. Firefox dropped it twice and both times the balance took a minute to catch up afterwards. Nobody at the casino wanted the detail
the bit that got me was the marketing
the bit that got me was the marketing. ticked every box in settings to stop the emails and texts back in april, i remember doing it on the sofa on a sunday because the emails were coming three a day. it went quiet for maybe six weeks. then a text about a weekend free spins offer at half seven on a saturday morning, and when i went back into settings every toggle was on again. asked chat, got told a preference update may have reset them. may have. and no, nobody can tell me what a preference update is.
why does a cashback promo take 5…
why does a cashback promo take 5 working days to land when the deposit that earned it took 4 seconds. asked on the wednesday, told friday, chased friday, told the following tuesday, and the £12 turned up on the thursday.
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