Vincero Collective Reviews 

1,294
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 76 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality and stunning design of the products, often receiving compliments and finding them to be meaningful pieces. Many people highlight the exceptional customer service, noting prompt, helpful, and friendly responses that efficiently resolve issues and often go above and beyond. However, some customers also noted issues with order fulfillment, like items not arriving or missing tracking. A few people felt products looked cheap or had defects. Additionally, some reviewers were not happy with customer service, reporting slow responses or difficulties with returns and incorrect items.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the beautiful design, high quality, and... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the beautiful design, durability, and... See more

Customer service

Consumers generally report positive experiences with customer service, highlighting their helpfulness, quick... See more

Order

Clients share ambiguous opinions on order experiences, with many reviewers praising the easy ordering... See more

Response time

People report positive experiences with response times, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent watch….movement, case, water resistance, crystal, band… fair pricing…AND it actually arrived quickly. Slow watch delivery is the dirty little secret in micro-brands that nobody wants to... See more

Company replied

Rated 5 out of 5 stars

I had to review my watch strap after years of wear. When I reached out to Vincero, they were prompt with their responses and maintained communication in a span of few weeks. Great customer service and... See more

Company replied

Rated 5 out of 5 stars

Vincero is an excellent brand with high-quality products at a fair price. I’ve made several purchases over the past few years, and everything has always been flawless in terms of ordering, follow-... See more

Company replied

Rated 5 out of 5 stars

An incredible company made up of even better people. Professional, compassionate, and truly impactful. Had an issue with my glasses (my fault). I sent an email for assistance. Support responded SO fas... See more

Company replied


Company details

  1. Watch Store

Written by the company

We create bold, luxury timepieces for today’s modern gentlemen and deliver them at an accessible price. Over 15,000 Five Star customer reviews. Free Shipping. https://vincerocollective.com/pages/the-vincero-story


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(1,294)

79 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Argo Automatic

2nd watch from Vincero and again I can say I'm very pleased with my purchase. I've had many compliments since purchasing this watch and will definitely purchase again soon!

21 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

We appreciate you coming back! Hope you continue to love the Argo Automatic, Adrian!

Rated 5 out of 5 stars

Very happy with this company

We have ordered watches from them several times to give as gifts to our employees. They are beautiful watches and highly valued by those who receive them. The company has been great to work with. We inadvertently did not complete the order for engraving, but they were very accommodating to us, allowing us to return the plain one and reorder one with engraving.

27 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Linda, we really appreciate you taking the time to share you feedback. Its amazing for us to be part of your gifting process, and we hope to continue being a gift you can confidently give! Cheers!

Rated 5 out of 5 stars

Eros Watch for women

I received my dream watch and Eros large face watch. Love the style, quality and wonderful way it feels.

1 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Cheers, Sandi!

Rated 5 out of 5 stars

Love my watch Kairos ll

Love my watch Kairos ll. It is simple , beautiful and looks very classy. It is light on the wrist with a great fit but well made. The leather watch band is so comfortable. I have bought 3 more watches since this one. The company itself is great at getting back
to you in a timely fashion if you have questions, sometimes within minutes.

5 October 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

The Kairos is one of a kind, and we love that you continue to trust us with your purchases! Here's to hopefully many more, Mike!

Rated 5 out of 5 stars

My new watch, I couldn't have asked for more!

I bought my new watch form them the beginning of august this year and I couldn't have been happier about it. The watch looks beautiful and is really nice to wear. Furthermore the ddelivery went fast and flawless which I can't say about everything I've bought online.
All and all, one of the best purchases I've made online

27 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for the very kind words, Theodor! Cheers!

Rated 5 out of 5 stars

Stunning watch (Eros Rose Taupe)

I love this watch. It's elegant, understated and very comfortable to wear. It's also easy to read at a glance. I love the subtle colour combination of rose and taupe - it goes with everything!

26 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for taking the time to let us know your feedback, Aline! Cheers!

Rated 5 out of 5 stars

Compliments on my watch

Compliments on my watch
I regularly receive compliments on looks of my Vincero watches! However, the last compliment came from a jeweler. He changed the battery in my watch and when I went to pick it up he asked me where I got and that he was interested in getting one. He stated that he sees a lot of watches that look great on the outside but are cheap on the inside. He was highly impressed by the quality of the mechanics inside my Vincero watch. This from a jeweler with 7 lines the he could choose from, many of which were 10 times the price

8 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

We love to hear this, Anthony! We appreciate your generous feedback and the very kind comment from your jeweler!

Rated 5 out of 5 stars

CLASSY - Rose Taupe watch

The Eros Limited Release - Rose + Taupe women's watch is exceptional. It is so comfortable that I forget to take it off before I sleep. I have received many compliments on the watch. Will definitely purchase other items from this company.

2 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thank you so much for the feedback! We hope you continue to love the Eros!

Rated 5 out of 5 stars

I love my new watch!

I love my new watch!! It goes with everything!! Very affordable and great quality work!! So many compliments!!

3 September 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

We love to hear this, Susan! Thanks for taking the time to let us know!

Rated 5 out of 5 stars

Best value for money out there! Premium and affordable

Vincero was my first ever watch and I was very impressed with the quality and the amount of compliments I’ve got. I ended up buying 4 different watches and I have not been disappointed.

The delivery time is always expedited and I’m very happy to be a customer so far and I wouldn’t consider buying from a different brand any time soon.

I would totally recommend Vincero watches to everyone who would like to have a premium and affordable watch for themselves.

31 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Wow, FOUR different watches is awesome! We are thrilled to have you as a customer too. Thanks for the very kind feedback.

Rated 5 out of 5 stars

Very pleased with the quality of …

Very pleased with the quality of automatic watch and service provided by Vincero.Delivery on time and leather strap as i required.

12 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks for sharing, Liviu!

Rated 5 out of 5 stars

Fantastic bracelets

Fantastic bracelets, I bought 3. I orders the wrong size and they took care of it right away. Looking forward to wearing them for a very long time. Super durable and unique style.

5 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Wow, Steven! Thanks so much!

Rated 4 out of 5 stars

I was supposed to have free shipping

I was supposed to have free shipping. Upon delivery noone asked anything for the shipping. Then a letter came asking me to pay 35€ for the shipping. I payed but I also told vincero about this situation. It took a long time but I got my money back. Goes to show they can admit when they're wrong and make things right.

26 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Erik, we are sure this was an error in shipping and are currently reaching out to you to remedy this. So sorry you were charged unfairly and will look to make this right as soon as possible.

Rated 5 out of 5 stars

Love my watch from Vincero❤️

Love my watch from Vincero. It is beautiful and compliments any outfit! It is easy to see-which is a big plus! I’m going to get a gold watch with the white face!

24 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

We love you, Vivki! Thanks for sharing your feedback!

Rated 5 out of 5 stars

Pave Cross Gold Necklace

I absolutely love my new Pave Gold Cross Necklace. It’s very dainty and light, a perfect amount of sparkle! Just the right size. I also received my purchase quickly. Thank you!

22 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Super happy to hear, Kimberley!

Rated 5 out of 5 stars

Fantastic company, great products!

First of all, the watch I bought from here is great, I love it. Very smart and fits great.

What made the experience that much better though was the outstanding customer service. I ordered a few months ago and despite being told by a certain delivery company that my watch was delivered the first time, it wasn’t as they had not even attempted delivery despite emails saying they had. Vincero kindly sent out a replacement after several back and forward emails with the delivery company. The replacement was unfortunately never picked up by the courier and again after I explained to Vincero I hadn’t received the watch, they were very understanding and sent out a second replacement. I received this today and as I mentioned, I am extremely happy with it. Thank you Vincero , would highly recommend to anyone looking for a new watch or accessory from a vet trustworthy independent company.

19 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks so much, Mark! We are sorry you had an issue with your order getting delivered but thrilled we had the opportunity to help you remedy it.

Rated 5 out of 5 stars

Customer service..A+++…

What made this company much different is their customer service. The speed of the communication is very fast. With a combination of this and great product(s) it is worthwhile to patronize this company. Prior to purchasing my third watch and pretty soon a 4th I read reviews and watch videos on Toutube “bashing” this company. These watch aficionados are a few minority but the rest of the 600k who bought items from Vincero are the common man who wants a beautiful watch at a great price. Kudos to this company.

17 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Thanks so much for trusting us, Del. Cheers!

Rated 5 out of 5 stars

Awesome Quality & Price!

Great Looking Watch! Best price on market for quality and Sapphire crystal face! This is my 3rd Vincero watch! I wear one almost every day! Sophisticated and casual at the same time. Can wear to work & fun!

9 August 2024
Unprompted review
Vincero Collective logo

Reply from Vincero Collective

Wow, three watches! Thanks for being part of the family!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look