My wife recently lost her phone at Banglore Airport
My wife recently lost her phone at Bangalore Airport. We would like to sincerely appreciate the airport staff, who were extremely helpful, courteous, and professional in handling the situation. They assisted us promptly and made the initial process much easier during a stressful time.
However, our experience after that, particularly with the courier service Vimaan Desk, has been extremely disappointing.
Initially, I was under the impression that Vimaan Desk was the actual courier company responsible for delivering the recovered item. Later, I came to know that they only collect the item from the airport and then hand it over to a different courier service for final delivery. Unfortunately, they did not provide the tracking details of the actual courier service they used. The only tracking number provided was from Vimaan Desk, and the status shows only “pickup completed,” with no further updates.
This lack of transparency made it very difficult for us to monitor the shipment and caused unnecessary stress during an already difficult situation. When a lost personal item like a phone is involved, clear communication and proper tracking are extremely important.
Additionally, my experience with Vimaan Desk customer service was very unpleasant. During my first call, the representative initially spoke in English but then switched to Hindi. I politely informed him that I do not speak Hindi and requested that he continue the conversation in English. Despite this, he continued speaking only in Hindi, which made communication very difficult and frustrating.
On another occasion, when I called again for an update, the customer service representative was rude and spoke in a manner as if he was doing us a favor rather than providing a paid service. Throughout the conversation, I remained calm because our priority was to recover the phone. However, the tone and attitude were unprofessional and discourteous.
Although we eventually received the phone on time, the main issue was the lack of proper tracking information after pickup and the unprofessional behavior of the customer service representatives.
We hope that appropriate steps are taken to improve transparency, communication, and customer service standards so that other customers do not have to go through a similar experience in the future.
14 February 2026
Unprompted review
