Vilamora Reviews 

Why didn't I read the reviews first? I feel so stupid. I hope this will help someone else avoid the mistake I made.

Diabolical company. My order (2 dresses) took over two weeks to arrive. The tracking provided showed NOTHING. The dresses are poor quality and did not fit. I am now in an email argument with their customer services as I want to return both dresses and get a refund but they are dragging this out by not providing return address and asking for photographs of the items to check they are not damaged.

The website says you have 30 days from delivery to return your items, but when talking to customer services they are saying 14 days. I sent them a screenshot and they just ignored me.

I can see from other reviews here I may not get my refund, and I may have to pay a hefty delivery cost to China.

Lesson learned. Read reviews first.

UPDATE: I finally got the agreement to return both dresses and get a refund. Shipping costs were to be paid by me. They sent through the address to return them to in China. When filling out return forms required by courier, they needed a tax number. I emailed Vilamora to retrieve the tax number and my email address has been blocked by them. CON ARTISTS. So looks like I'm stuck with two ill fitting, bad quality dresses, and nearly £50 down.

Absolutely diabolical do not use them! The dress is nothing like the picture and trying to return is a nightmare!

DO NOT BUY FROM THIS COMPANY
I thought I was buying leather sandals but what turned up were pure plastic, then the cost to return was more than the product, I will contact trading standards, this company needs shutting down!!!!!!

Quality of good very poor
order cost £95
return cost me £30
they then say return is past 14 days
tracking provided - on route
they took days to provide return address

Do not buy from this company they scam you I cancelled my order with 10 mins got email back saying that it was cancelled. They sent the dress and I have to pay to return to China when it has London address . I think this company should be looked into.

Avoid this Scam company in China - they refused to cancel an order and if you need to return (which is likely as their products are rubbish) you must pay to send it to China. They have a UK address on the site and make it look like they’re a UK based company. Only when you read their returns information can you see they’re in China.

I ordered size 4.5 shoes but they sent a size 3 which were never gonna fit! They advised me to return at my cost. The shoes were £44.95 but the return cost with tracking post (which they asked for) for £24!! I refused to pay £24 to return shoes that were never gonna fit me in the first place. They offered me a 30% discount to keep (but they still won’t fit?!)
Took the discount and gave the shoes to charity. DO NOT ORDER FROM THIS COMPANY, they take ages to come, then when they do, they wont be what you ordered and its too expensive to return to China!

Vilamora should be shut down this company is disgraceful they state hassle free returns but ignore any contact with complaints and refund. How this company is allowed to operate is a mystery.Avoid at all cost the quality is appalling!

I wish I had read these reviews before I ordered anything from this company. After 15 days my order never arrived. No tracking information and then an email to say one of my dresses is out of stock and they asked if I would like to browse the website for alternatives. I demanded a refund for entire order but only received one for the dress they didn’t have. Latest message said package is lost. I’m still waiting for a reply re my refund. AVOID THIS SCAM OF A COMPANY at all costs.

SCAMERS!!!!! Run away!!!!!

RUN AWAY!!!! These low lives are scammers. They send you complete tat from china in the wrong size or that looks totally different from the pictures and then refuses to refund.

They are incompetent fools. They need to be repeatedly reported to Trading Standards so we can SHUT THEM DOWN!!

You may get a successful chargeback issued through your bank or PayPal so definitely try that.

There is no point in speaking to them they offer 20% or 30% partial refunds while continuously failing to recognise they are obligated to refund in full and cover return postage under UK Law when the order is incorrect or not fit for purpose.

They will infuriate you. Avoid!!

Do not use this company. They do not make it clear products come from China and returns are at customers expense. Plus they ask you to provide photo if article and copy of their own receipt of payment ..? Just as delaying tactic ! Then don’t follow up … with reply ..?

I really wish I’d read these reviews before purchasing a dress from this company. They are appalling. The dress is unwearable because there are no ties to secure it in place (it’s a wrap around dress). The stitching is disgraceful and looks like it’s something that has taken 10 mins to knock up on a sewing machine. The material is thin, nylon and cheap. It looks nothing like the picture advertising it.
It took two weeks to arrive. To return it they expect you to pay £9.90 and the shipping costs to China! They originally offered a 15% refund then it went up to 20 and the most I could secure was a 30% refund on a £29.99 dress however I have retained it for reporting to Trading Standards. I really hope that people read these reviews before purchasing because this company needs exposing and closing down.

AVOID! AVOID! AVOID!

Crap quality sandals, sent the wrong size. Also, it's shipped from China which is NOT made clear when you're shopping on the site.

The real stinker - when you want to return, they hit you with the options of paying £10 for another product of your choice or a pitiful 15% refund and you keep the useless item. Not this time. Will be notifying my payment provider to recoup the money.

Please save yourself the hassle, save yourself the money and avoid.

Do not use this website the products are nothing like the images at all they are from china and you have to pay more than the price of the product for shipping to get refunded. Absolute scam do not use !

Not only that none of the images are of their actual products. They are nothing like the images. DO NOT BUY!