My first (and only) experience with this company was mixed. I ordered a bed, but it never arrived. It got lost in transit and was eventually returned to the warehouse. After I left a very negative r... See more
Company replied
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See what reviewers are saying
I ordered 3 products, they arrived 2 days later than expected, all of them are really low quality and not like in the description. I bought 2 lamps from them, which could be shortened according to the... See more
I had ordered two chairs, but after paying received an email that the chairs could not be delivered and I will get a refund within 10 days. However, when I look at the site of VidaXL those particular... See more
Company replied
Re: vidaXL Foldable Party Tent Pop-Up with 4 Sidewalls Green Delivery time was very acceptable, taking 8 days, including weekends, from ordering to delivery. The tent will be okay for one summer... See more
Company replied
Company details
Written by the company
vidaXL is een internationale online retailer die alles heeft wat jij nodig hebt voor je huis, tuin, garage en doe-het-zelfprojecten. Ons concept is gebaseerd op het bieden van een grote variatie aan producten waarmee mensen "meer leven voor minder". Door eenvoudige, kostenbesparende oplossingen te gebruiken die geen negatief effect hebben op de kwaliteit van de producten, kunnen we onze producten toegankelijk maken voor zo veel mogelijk mensen. Alle processen, van de productontwikkeling en -aankoop, marketing & sales, logistiek to aan de klantenservice, zijn in onze handen. Op die manier behouden wij de volledige controle over de functionaliteit, kwaliteit en kosten van onze producten
Contact info
Mary Kingsleystraat 1 , 5928 SK, Venlo , Netherlands
- Chat: ma t/m vr 13:00u - 17:00u
- webservice@vidaXL.nl
- vidaxl.nl
2.5
Poor
43K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Warning for Business Customers – Broken VAT Refund Promise
Very disappointing experience with vidaXL. For my business order (order number 0031008617814), I was promised a VAT refund. Despite multiple emails with customer service and repeated assurances that it would be handled, three months have now passed. Suddenly, they refuse to process the refund because it is “too late,” even though this was never mentioned anywhere. Refusing to honor a rightful refund is unprofessional and unreliable.
27 August 2025
Unprompted review
Reply from vidaXL
Hello Dave,
Thank you for taking the time to share your feedback.
We would like to apologise once again for the unpleasant experience you had. It is never our intention to cause frustration or inconvenience. We are therefore pleased that we were able to intervene and help you with this issue. Your satisfaction is very important to us, and we appreciate your patience throughout the process.
If there is anything else we can help you with or if you have any further questions, please do not hesitate to contact us. For any future assistance, you can reach us at feedback@vidaxl.nl
Kind regards,
Luana
vidaXL
Good customer service but poor quality tent.
I purchased a tent which was poor quality. It broke on the first night using it. However, when contacting the company to explain what happened they were more than happy to give me a full refund which I put towards a new tent. So for that I give 3 stars. Poor quality item but good customer service.
4 August 2025
Unprompted review
Reply from vidaXL
Hello Kay,
Thank you for your feedback. I'm truly sorry to hear that the tent didn’t meet your expectations and broke so quickly.
I’m glad to hear our customer service was able to assist you promptly. To look into this further and prevent similar issues in the future, I’ve just sent you an information request.
If there's anything else I can help you with, feel free to let me know!
Kind regards,
Luana
vidaXL
UPDATE:
We have tried to contact you and have therefore asked you via Trustpilot to provide us with information about your order.
As we have not received a response to our request, we are unfortunately unable to find your order in our system and cannot contact you to offer a solution to the problems you have reported.
However, you can always send us an email to feedback@vidaxl.nl stating that it concerns an order with negative feedback. This way, it will be forwarded to the appropriate department and we can help you as soon as possible.
Have a nice day!
Kind regards,
Luana
vidaXL
Total waste of money and time!
Really regret not reading the reviews before buying 2 bedside cabinets at a total cost of £280 which I may aswell have put down the drain.
They were terrible quality, the wood hadn't been painted white properly, chips in it and then when decided to try and put it together anyway, none of the drawers line up so its unusable. I know it's not an error on my side as I've lost even more money paying a joiner to try and put them together.
Contacted them to request a return and refund and I'm being completely ignored.
15 August 2025
Unprompted review
Reply from vidaXL
Hi,
Please accept our sincere apologies for the poor quality of the items received and for the frustration and inconvenience this has caused you — especially after investing additional time and money in attempting to assemble them. This is far from the standard we aim to uphold, and I completely understand your disappointment.
I wasn't able to find any records in our system indicating that you previously contacted us. However, I’d be happy to assist you with arranging a return. I've sent you an email with the following steps.
Furthermore, we have initiated a request to transfer your feedback to the corresponding domain, allowing the responsible team to review your case and provide the appropriate assistance.
UPDATE: I am just checking in as I haven't heard back from you yet.
If you still require assistance, kindly refer to my previous email and reply at your earliest convenience.
I look forward to hearing from you.
I’m pleased that, through our cooperation, we were able to arrive at a satisfactory resolution. If you need further assistance in the future, please email us at feedback@vidaxl.co.uk - we're always happy to help!
Kind regards,
Catalin
vidaXL
Unprofessional and misinformation
I ordered a table on 5th August. It was supposed to be delivered to me on 7th August because I had guest coming on 9th August. Today is 20th August, and the table has not yet arrived. Neither I know about its where-being, nor am I able to track it.
This is one of the most unprofessional and misleading thing I have ever encountered.
20 August 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for your feedback.
I am sorry to hear that you had such a disappointing experience. I completely understand your frustration.
In order to address this issue and assist you, I have just sent you a request for information. Once I have received your details, I will look into this further for you.
We sincerely apologize for this inconvenience.
Have a nice day!
Kind regards,
Luana
vidaXL
UPDATE:
We hebben geprobeerd contact met je op te nemen en hebben je daarom via Trustpilot gevraagd ons informatie te geven over je bestelling.
Omdat we geen reactie hebben ontvangen op ons verzoek, kunnen we je bestelling helaas niet terugvinden in ons systeem en kunnen we geen contact met je opnemen om een oplossing te bieden voor de problemen die je hebt gemeld.
Je kunt ons echter altijd een e-mail sturen naar feedback@vidaxl.nl met de vermelding dat het gaat om een bestelling met negatieve feedback. Op deze manier wordt het doorgestuurd naar de juiste afdeling en kunnen we je zo snel mogelijk helpen.
Een fijne dag gewenst!
Met vriendelijke groet,
Luana
vidaXL
Terrible customer service
They forgot to send me some parts of my order. Contacted customer service and ended up being ghosted. Horrible experience overall. Dont shop here.
6 August 2025
Unprompted review
Reply from vidaXL
Hello Tom,
Thank you for your feedback.
I'm truly sorry to hear about your experience. That's certainly not the level of service we aim to provide. I’ve just sent you an information request so I can look into this further and help resolve the issue as quickly as possible.
Please accept our apologies for this inconvenience.
Kind regards,
Luana
vidaXL
UPDATE:
We have tried to contact you and have therefore asked you via Trustpilot to provide us with information about your order.
As we have not received a response to our request, we are unfortunately unable to find your order in our system and cannot contact you to offer a solution to the problems you have reported.
However, you can always send us an email to feedback@vidaxl.nl stating that it concerns an order with negative feedback. This way, it will be forwarded to the appropriate department and we can help you as soon as possible.
Have a nice day!
Kind regards,
Luana
vidaXL
STAY AWAY
STAY AWAY
we got a sitting bench, LITERALLY ADVERTISED AS SITTING BENCH, my wife who is 60kg sat on it and it broke, it was still under warranty so we have contacted to them and they offered 16 euro voucher ahahaha, the product is 169 and it is under warranty
17 August 2025
Unprompted review
Reply from vidaXL
Hi Ege K,
Thank you for your feedback.
I'm very sorry to hear about your experience. I completely understand how frustrating this must be. I've just sent you an information request, so I can look into this further and work toward a proper resolution.
Once I have your response, I’ll take it from there.
Kind regards,
Luana
vidaXL
UPDATE:
We have tried to contact you and have therefore asked you via Trustpilot to provide us with information about your order.
As we have not received a response to our request, we are unfortunately unable to find your order in our system and cannot contact you to offer a solution to the problems you have reported.
However, you can always send us an email to feedback@vidaxl.nl stating that it concerns an order with negative feedback. This way, it will be forwarded to the appropriate department and we can help you as soon as possible.
Have a nice day!
Kind regards,
Luana
vidaXL
Shipping times are very misleading
Shipping times are very misleading. They suggested it would take 2 days to deliver the product, more than a week later nothing has happened. Now 2 week later they claim to have delivered the product, I got no notification that the product had left the warehouse or that it was on the way. I have not received the product. AVOID if you want your product in a timely manner.
14 August 2025
Unprompted review
Reply from vidaXL
Hello Húni,
Thank you for taking the time to provide this feedback.
We are sorry that you have not yet received your order.
We have already contacted you to discuss your matter more thoroughly and we are looking forward to hearing from you.
Best regards,
Adina, vidaXL Team
Great Experience
At the beginning of this year I had a very bad experience with VidaXL where my product took around a week to be delivered. It turned out to be because of the carrier (Packs) that they deal with. I wrote bad reviews about that.
However lately I made two seperate orders from VidaXL and the products were delivered exactly on time (via GLS). One of the orders didn't match my furniture so I contacted them for a return and they were very helpful and generous. I saw the refund immediately executed
14 August 2025
Unprompted review
Horrible customer service
Bought a garden sun shade, had it less than 3 weeks when it broke beyond repair. Trying to contact customer service is virtually impossible and when I finally managed it was told they would be in contact. Not heard from them since. Will never buy from them again
3 July 2025
Unprompted review
Reply from vidaXL
Dear Vickie,
I appreciate all your patience in this matter, as well as the time dedicated to attend our mails, it has been a pleasure to talk with you and help you solve the problem. I remain at your disposal for any future enquiries: feedback@vidaxl.es
Have a good day.
Jose Antonio
vidaXL Customer Service
No refund
Ordered a couch. It was way to small, too thin and unstable. The pictures and description on the website were pretty deceiving. Contacted customer service to return the couch. They told me that there is no need to return and I will receive a full refund. I was already about to post a positive review because before that I also have ordered a desk and it was good. But it is been already 11 (working) days and I still have no refund...
I need the money to buy another couch instead of this one and I can't do that for two weeks already.
Very problematic company, do not recommend.
P.s. order nr 0031009036710
13 August 2025
Unprompted review
Reply from vidaXL
Hello Ziliara,
Thank you for your feedback.
I am sorry to hear that you had such a disappointing experience.
I have personally contacted you to resolve this issue and ensure that your situation is handled as quickly and good as possible.
UPDATE: Once again, our sincere apologies for the unpleasant experience you’ve had — it was of course never our intention to cause any frustration or inconvenience. We’re glad we were able to step in and help resolve the issue for you.
Your satisfaction means a lot to us, and we truly appreciate your patience throughout the entire process. If there’s anything else we can assist you with, or if you have any questions, please don’t hesitate to reach out.
For any future assistance, feel free to contact us at feedback@vidaxl.nl
Have a nice day!
Kind regards,
Luana
vidaXL
Colour not as described...
Well, I ordered a brown wooden shed/ house for my robot lawnmower...
The one I received is PLUME in colour 😳
It is as described except for the dreadful colour - delivery was 14 days to Iceland.
Dear Vidaxl, please be more accurate in product description, thank you.
Order number: 0354000033012
11 August 2025
Unprompted review
Reply from vidaXL
Hello Kristin,
Thank you for your review.
We are sorry that the wooden shed you purchased from us did not meet your expectations.
We are however glad that we were able to agree on a solution to your problem and we hope that your experience with us has improved.
Best regards,
Adina, vidaXL Team
Issue has been resolved but still dissatisfied
This is an update that after chasing them for months they've finally taken action to give me back my money but that was only after I wrote a review on trust pilot, so my rating still remains 1.
I would have given a -5 if that was possible. I ordered blinds and they were not delivered to me. I was supposed to receive them on 14th of May. Today is 9th August, 3 whole months after they promised me that they'll investigate this and after 20 emails, they refuse to refund me my money.
More than 5 workers have all emailed me and I've been patient with you. My order number is 05228741937907. Make sure to refund my money back because now I'm so upset with the way you've handled this matter. This is by far the worse company I've ever have to deal with.
14 May 2025
Unprompted review
Reply from vidaXL
Hello Kwasi,
Thank you for your feedback.
I am sorry to hear that you had such a disappointing experience. I completely understand your frustration.
I have contacted you personally to discuss this further and find a suitable solution. I would like to resolve this issue for you promptly.
Kind regards,
Luana
vidaXL
UPDATE:
Thank you for your update.
We recently contacted you to resolve your issue and I am pleased that we were able to do so correctly. I believe it is important to show that I am doing everything I can to resolve issues for our customers in a proper and careful manner.
If you have any further questions or comments in the future, I will of course be happy to assist you.
Have a nice day!
Kind regards,
Luana
vidaXL
Góð vörukaup
Product and delivery from vidaXL very good but timestamps on delivery confusing in the beginning.
8 August 2025
Unprompted review
Same Company.. different prices
Why your company in Greece has so much different prices? All items are more expensive in Greece, and some of them have double price than Netherlands.
6 August 2025
Unprompted review
Reply from vidaXL
Hi Anastasios,
Thank you for your feedback and I understand your concern. I've sent you an information request so I can look into this further and help you with your concern.
Kind regards,
Luana
vidaXL
UPDATE:
We recently attempted to contact you to provide further assistance, but unfortunately have not yet received a response from you.
If you would still like support, you can contact us directly at feedback@vidaxl.nl. We are happy to assist you in finding a suitable solution.
Kind regards,
Luana
vidaXL
They are using a poor class delivery…
They are using a poor class delivery company. And no customer service at both vidaXl and delivery company named packs. Last 2 days in the morning its showing will be delivered today but end of day not delivering. Wasted my 2 days and still not received order.Not recommended for buying online from this company.
4 August 2025
Unprompted review
Reply from vidaXL
Hi Kamran,
Thank you for your feedback and I’m really sorry to hear about your experience. I’ve reached out to you personally to follow up and resolve this matter as quickly as possible.
EDIT: We would like to once again sincerely apologize for the unfortunate experience you’ve had — it was, of course, never our intention to cause frustration or inconvenience. We’re grateful that we were able to step in and make a few adjustments to help improve the situation.
Your satisfaction is very important to us, and we truly appreciate your patience throughout the entire process. If there’s anything else we can assist you with or if you have any further questions, please don’t hesitate to contact us.
For any future assistance, you can reach us at feedback@vidaxl.nl.
Kind regards,
Luana
vidaXL
Not quality product
The service was very good!! However, the product, a teak piece of furniture, was unacceptable for what we paid! We had to sand it and glue it so we could put it in our house, because we needed it and didn't have time to return it.
14 July 2025
Unprompted review
Reply from vidaXL
Hi Ria,
I just wanted to thank you again for allowing me to assist you. I know the overall situation may not have been perfect, but I truly hope our support helped and showed how much we care about resolving issues for our customers.
If you’d be willing to share a review about the help I personally provided, I’d be very grateful.
You can leave your feedback here: https://www.trustpilot.com/evaluate/vidaxl.gr
Thanks again for your time and trust—it really means a lot to me.
All the best,
Klara
vidaXL
The worst supplier for droppshipping
The worst supplier for droppshipping, doesn't reply emails, or take ages to get any answer from them, clients are angry, very very bad..
25 July 2025
Unprompted review
Reply from vidaXL
Hi Gintarė,
Thank you for taking the time to leave us a feedback and please accept my sincere apologies for this poor experience.
To assist you further and ensure we address your concerns promptly and effectively, could you please provide your full order details at your earliest convenience? This will help us locate your order quickly and enable us to offer the most appropriate support to resolve the matter.
UPDATE: Since we did not receive a response to our request for additional information and were unable to locate your order, I’m unfortunately unable to assist further at this stage. Should you still require help, please email us at feedback@vidaxl.co.uk — we’ll be happy to assist you.
Kind regards,
Catalin
vidaXL
Vida XL party tent
Tent is great, but got damaged by some recent heavy rain. I needed 2 replacement poles, but they don't supply spares. Although they would be able to if the tent was still under warranty. They can't tell me how long the warranty is so I don't know. I'd be happy to pay for replacement poles, which they must do if they can supply them if still under warranty! Very dismissive attitude. Poor.
7 July 2025
Unprompted review
Reply from vidaXL
Hello Ali,
Thank you for sharing your feedback.
I’m glad to hear you like the tent, but I’m sorry to learn about the damage and the difficulties with getting replacement poles.
I understand how important it is to have clear warranty information and support. I’ve just sent you an information request to gather more details about your order, so we can assist you further and explore possible solutions.
Looking forward to hearing from you soon.
Kind regards,
Luana
vidaXL
UPDATE:
Dear Ali,
Thank you for providing us with the requested information.
We would like to kindly point out that your review is currently posted on a different domain than where your order was placed or where we operate. To ensure that your feedback is properly processed and visible to other customers, we kindly ask you to post future reviews directly through our UK website https://uk.trustpilot.com/
Thank you again for your feedback.
Best regards,
Luana
vidaXL
Returning isnt very easy
Returning was a bit of a hassle. Fortunately they made it all good with me!
18 July 2025
Unprompted review
Reply from vidaXL
Dear Valerie,
Thank you for taking the time to share your feedback.
I'm truly sorry to hear that your experience has been disappointing, that’s never what we want for our customers.
I've personally taken note of your situation and will be reaching out directly to assist you further. Our goal is to resolve this as fairly and promptly as possible.
Looking forward to helping you get this sorted.
Kind regards,
Luana
vidaXL
UPDATE:
Ik heb recent contact met je gehad om je melding op te lossen en ben blij dat ik dit naar tevredenheid heb kunnen afronden.
We vinden het belangrijk om te laten zien dat we er alles aan doen om problemen netjes en zorgvuldig op te lossen voor onze klanten.
Mocht je in de toekomst nog vragen of opmerkingen hebben, dan staan we uiteraard graag voor je klaar.
Met vriendelijke groet,
Luana
vidaXL
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