My first (and only) experience with this company was mixed. I ordered a bed, but it never arrived. It got lost in transit and was eventually returned to the warehouse. After I left a very negative r... See more
Company replied
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See what reviewers are saying
I ordered 3 products, they arrived 2 days later than expected, all of them are really low quality and not like in the description. I bought 2 lamps from them, which could be shortened according to the... See more
I had ordered two chairs, but after paying received an email that the chairs could not be delivered and I will get a refund within 10 days. However, when I look at the site of VidaXL those particular... See more
Company replied
Re: vidaXL Foldable Party Tent Pop-Up with 4 Sidewalls Green Delivery time was very acceptable, taking 8 days, including weekends, from ordering to delivery. The tent will be okay for one summer... See more
Company replied
Company details
Written by the company
vidaXL is een internationale online retailer die alles heeft wat jij nodig hebt voor je huis, tuin, garage en doe-het-zelfprojecten. Ons concept is gebaseerd op het bieden van een grote variatie aan producten waarmee mensen "meer leven voor minder". Door eenvoudige, kostenbesparende oplossingen te gebruiken die geen negatief effect hebben op de kwaliteit van de producten, kunnen we onze producten toegankelijk maken voor zo veel mogelijk mensen. Alle processen, van de productontwikkeling en -aankoop, marketing & sales, logistiek to aan de klantenservice, zijn in onze handen. Op die manier behouden wij de volledige controle over de functionaliteit, kwaliteit en kosten van onze producten
Contact info
Mary Kingsleystraat 1 , 5928 SK, Venlo , Netherlands
- Chat: ma t/m vr 13:00u - 17:00u
- webservice@vidaXL.nl
- vidaxl.nl
2.5
Poor
43K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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Awful shop and service. Never ever again!
Awful shop and service!
The products we ordered were incompleted and just not built or designed correctly. The parts didn't fit. We asked for a refund and the servuce told as that it was fine. After organising a collect date, the package man denied to take 2 of our 4 packages. This was 6 weeks ago. After trying to contact VidaXL many times, we have not been offered any solution. We still have half of our order at hom, which is useless. And we didn't get any money back. It looks that the service is provided by robots, just terrible.
No warranty, no friendly service, no reaction, awful poor service.
Never ever again!
11 March 2026
Unprompted review
Reply from vidaXL
Hello Beltane,
Thank you for your feedback.
I’m really sorry to hear about your experience. I completely understand how frustrating this situation must be for you. I have contacted you directly to address this matter further and work with you to find a suitable solution. We sincerely apologize for the inconvenience.
Have a great day!
Best regards,
Luana
vidaXL
Terrible packaging every time.
UPDATE: Firstly, since requesting more info on the issue, no one from VidaXL has been in touch. Received a replacement unit this morning that has the same damage to it as the one I was originally sent. I honestly don't understand why they skimp on such basic things as packing the items in a way that means they are secure against damage. And the useless bolts and nuts are exactly the same as well. Waste of time.
ORIGINAL REVIEW
This is the second time I have ordered something from VidaXL and the second time I've received something that hasnt been properly packaged. Both times I've ended up recieving damaged products. It's a real shame because they have such a nice range of products and I bought this most recent product as a tester to then buy several of them for my garden. I wont be ordering from them again.
Second time round I ordered one of their round metal galvanised planters. This particular unit was delivered with the metal pieces just stacked on top of each other. No protection to prevent them rubbing and scratching in transit. So they have all arrived heavily scratched.
Also, the nuts and bolts supplied are so small that the head of the bolt slips slightly through the hole that's meant to secure the panels together. I would expect them to supply the correct size nuts and bolts at least or send washers to stop the bolts from slipping. The holes you put the bolts through are uneven in size. The bolts slip when you fully tighten them in place.
Basically means that over time, as the soil settles and the heat and moisture or being in the garden take effect, the bolts will likely work themselves loose and the whole thing will fall apart.
18 April 2026
Unprompted review
Reply from vidaXL
Hello Luke,
Thank you for taking the time to update your review.
We’re sorry again to hear about the issues you experienced with the packaging and the condition of the product upon arrival, as well as the concerns raised regarding the fittings. We understand how frustrating this must have been, especially as this was not the experience you expected.
We’re glad to see that this matter is now being looked into further by the relevant team to ensure it is properly reviewed and handled.
If you still need any additional support or would like us to assist further, please don’t hesitate to contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya - vidaXL
Refund missing
The tabletop received broken so I asked for a refund. gls man came, took the package on 22.1.2026. Today, it is 17.4.2026. I still have not received a refund. Tried contacting them several times per chat and email. As it is for now, they stole the money. Order number: 0031009716329
17 April 2026
Unprompted review
Reply from vidaXL
Hello Mark,
Thank you for your feedback.
I’m really sorry to hear about your experience. I have already contacted you directly to address this matter further and work with you to find a suitable solution.
Have a great day!
Best regards,
Luana
vidaXL
False description
Material of furniture is not as described. Called engineered wood and is actually chipboard covered in worktop type laminate. Product is OK but expected more so disappointing
15 April 2026
Unprompted review
Reply from vidaXL
Hello Phil,
Thank you for taking the time to share your feedback.
We’re sorry again to hear that the material did not fully meet your expectations and appreciate you highlighting your concerns regarding the product description. We understand how disappointing this can be when expectations differ from what is received.
We have reached out to you directly to look into this further and offer assistance, however, we have not yet received a response.
If you would still like support, please feel free to contact us at feedback@vidaxl.co.uk and we’ll be happy to help.
Kind regards,
Tanya- vidaXL
Exceptional furnishings, competitive pricing, and prompt delivery.
I find these furnishings aesthetically pleasing, simple to assemble, and accompanied by excellent service and competitive pricing. Furthermore, they offer a comprehensive range of products to meet all your household requirements.
15 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you find the furniture aesthetically pleasing, easy to assemble, and that you are satisfied with our service, pricing, and product range.
Kind regards,
JC
VidaXL
The product does not look like the picture and poor quality
The product does not look like the photos the screws are visible in colour steel. The quality is brittle it moves a bit and it cracks cheap composite used. Colour is not black its actually anthracite.
13 April 2026
Unprompted review
Reply from vidaXL
Hello Steven,
Thank you for your feedback.
I’m very sorry to hear that the product didn’t quite meet your expectations. That’s certainly not the experience we had in mind for you. I have already contacted you directly to address this matter further and work with you to find a suitable solution. We sincerely apologize for the inconvenience.
EDIT: We were glad for the opportunity to help!
Have a great day!
Best regards,
Luana
vidaXL
Misleading Description and Extremely Poor Quality
I bought a shoe rack from them, and the manual says it can hold up to 15 pairs of shoes.
However, it can barely fit 8 shoes in total!
The quality is absolutely terrible.
My shoe size is 43, and none of my high-top shoes fit in it. It only fits small-sized shoes and slippers.
This is the second time I have had to buy from them out of necessity. Their products are extremely poor in quality, ugly, and not up to standard. I do not recommend them at all.
11 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your feedback.
We are truly sorry to hear that you had such a disappointing experience. We can assure you that this is not the level of service we strive to provide.
We are glad that we were able to intervene and resolve this for you. Your satisfaction is very important to us, and we greatly appreciate your patience throughout the entire process.
If there is anything else we can assist you with, or if you have any further questions, please feel free to contact us.
Kind regards,
vidaXL Team
Not good at all!
They have zero customer support, some stupid AI agents, no direct contact. There is telephone number, but you can only get a prerecorded answer and after 45 seconds it hangs up. Order was 4 packages, there were only 2 delivered, we did not sign or confirm anything. DPD service web conformation says that the delivery is done completely. Later, they confirmed that two packages had been delivered, while the other two had been returned to the warehouse due to incorrect codes. The replies from VidaXL were generated by AI and were sent in the middle of the night, in different languages and from different people — in Slovenian, Polish, and English. We are now left with two remaining packages, and we are unsure how to proceed with them. I admit they are inexpensive, but they are truly cheap in every respect.
29 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback.
We are sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we would like to better understand the situation and support you further.
Our team will reach out to you as soon as possible to review your case and assist you accordingly.
Kind regards,
vidaXL Team
Extremely poor customer service
Extremely poor customer service, and they use false advertising, and they do not dilever the quantity they advertise, do not trust or use any of their services
2 April 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are sorry to hear that your experience did not meet expectations. Your feedback is important to us, and we would like to better understand the situation and support you further.
Our team will reach out to you as soon as possible to review your case and assist you accordingly.
Kind regards,
vidaXL Team
The delivery was extremely late
The delivery was extremely late, with constant delays. I had to keep taking time off work because I needed to take delivery of 2 large matresses. There was no communication regarding the daily delays and no updates on what to expect. The product itself was fine, but the customer service is terrible.
20 March 2026
Unprompted review
Reply from vidaXL
Hello Adele,
We would like to once again offer our sincere apologies for the unpleasant experience you had; it is never our intention to cause frustration or inconvenience. We are therefore glad that we were able to step in and resolve the issue for you. Your satisfaction is very important to us, and we appreciate your patience throughout the entire process.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact us. For any future assistance, you can reach us at feedback@vidaxl.nl.
Kind regards,
Luana
vidaXL
Beware the metal planter
If you are considering purchasing the metal planter please bear in mind that correct assembly is almost impossible. You will have to bend metal pieces by hand (!) and unless you do it perfectly, it won't be possible to correctly insert the 276 tiny screws (holes won't match). You will have at best a wobbly, ugly thing. Also, the metal panels are sharp and you will easily cut yourself. As I have reported to the customer service, this is hardly an item suitable for domestic assembly by the buyer.
13 March 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for your feedback.
I’m sorry to hear that you had such a disappointing experience. To look into this further and better assist you, I’ve just sent you a request for information. As soon as I receive your details, I’ll be happy to look into this for you.
We sincerely apologize for the inconvenience.
Have a nice day!
EDIT: We are glad we could be of help.
Kind regards,
Luana
vidaXL
Reply from vidaXL
Hello Maria,
We tried to contact you and therefore asked you via Trustpilot to provide us with information about your order.
Since we did not receive a response to our request, we unfortunately cannot locate your order in our system and are unable to contact you to resolve the issues you reported.
However, you can always send us an email at feedback@vidaxl.nl, noting that it concerns an order with negative feedback. This way, it will be forwarded to the appropriate department, and we can assist you as soon as possible.
Have a great day!
Best regards,
Luana
vidaXL
Terrible product.
Terrible product.
Poor quality
Extremely hard to mount
Terrible overall I will never buy furniture here again.
10 March 2026
Unprompted review
Reply from vidaXL
Hello,
We tried to contact you and therefore asked you via Trustpilot to provide us with information about your order.
Since we did not receive a response to our request, we unfortunately cannot locate your order in our system and are unable to contact you to resolve the issues you reported.
However, you can always send us an email at feedback@vidaxl.nl, noting that it concerns an order with negative feedback. This way, it will be forwarded to the appropriate department, and we can assist you as soon as possible.
Have a great day!
Kind regards,
Luana
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your feedback! We’re glad to hear that your order arrived quickly and that you are happy with the product.
Kind regards,
Tanya
vidaXL
0 star for customer service
0 star for customer service. They are friendly, but just friendly not responsive.
I applied a return for my order, they promised that they would send me a confirmation email and start return process. After 1 day, I didn’t receive any email. I called them again and asked for it, this time the email was sent and they claimed that someone will come and pick up my product tomorrow, then I waited a whole day at home again and nothing happened. I had to contact them for third time, hopefully this time pickup was arranged, but they charged more than their standard on site. The customer service is not just saying friendly words and doing differently. I was treated by three times and I think they do this to other customers as well. I will not buy anything at here anymore.
Updated: At least they valued the customer's feedback; I changed the stars for it.
22 March 2026
Unprompted review
Reply from vidaXL
Dear Chao,
We would like to once again offer our sincere apologies for the unpleasant experience you had; it is never our intention to cause frustration or inconvenience. We are therefore glad that we were able to step in and resolve the issue for you. Your satisfaction is very important to us, and we appreciate your patience throughout the entire process.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact us. For any future assistance, you can reach us at feedback@vidaxl.nl.
Kind regards,
Luana
vidaXL
Wastafelkast 80×33×60 cm
I ordered the vidaXL Wastafelkast 80×33×60 cm (white, engineered wood). While the delivery was on time, the overall product quality is very poor. The panels are not clearly marked, which makes assembly unnecessarily difficult, and the finish is substandard. For the same price, I believe you can buy a much better quality product elsewhere, and I would not recommend purchasing self‑assembly items from this range.
11 February 2026
Unprompted review
Reply from vidaXL
Hello Evert,
Thank you for your feedback.
I’m sorry to hear that the quality of the cabinet and the assembly process did not meet your expectations. That's not the experience we would've liked you to have. I have contacted you directly to address this matter further and work with you to find a suitable solution.
We sincerely apologize for the inconvenience.
Thank you again for your patience and cooperation throughout the process. I am glad to have been of assistance. If you require any support in the future, please do not hesitate to email us at feedback@vidaXL.nl.
Have a great day!
Best regards,
Luana
vidaXL
Terrible experience!!
Terrible experience!!! Do not buy from them! I purchased two items and they delivered wrong ones. It has been taking me more that 2 weeks to get the return of the goods. With mails from their customer service in German, link to their Norwegian website and DIY lessons. Conclusion if I want my money back I have to pay €20 to return the goods when they delivery the wrong products.
New business strategy, delivery the wrong products and earn with the advance payment interest and transport cost.
14 March 2026
Unprompted review
Reply from vidaXL
Hello,
Thank you for your feedback.
I’m truly sorry to hear how disappointing your experience has been. I completely understand your frustration. I’ve reached out to you personally to address this further and find a suitable solution. I’d like to resolve this for you as best as possible.
We sincerely apologize for the inconvenience.
Have a nice day!
Best regards,
Luana
vidaXL
They are proper scammers
They are proper scammers.
They sell very low quality products and when you want to return the product because the quality is not as expected, they charge you a fee for the return.
Top level scammers!
13 March 2026
Unprompted review
Reply from vidaXL
Hello Ricardo,
We would like to once again offer our sincere apologies for the unpleasant experience you had; it is never our intention to cause frustration or inconvenience. We are therefore glad that we were able to step in and resolve the issue for you. Your satisfaction is very important to us, and we appreciate your patience throughout the entire process.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact us. For any future assistance, you can reach us at feedback@vidaxl.nl.
Kind regards,
Luana
vidaXL
All good until something goes wrong
All good until something goes wrong, wanting to return items is a nightmare
11 March 2026
Unprompted review
Reply from vidaXL
Hello Nims,
We would like to once again offer our sincere apologies for the unpleasant experience you had; it is never our intention to cause frustration or inconvenience. We are therefore glad that we were able to step in and resolve the issue for you. Your satisfaction is very important to us, and we appreciate your patience throughout the entire process.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact us. For any future assistance, you can reach us at feedback@vidaxl.nl.
Kind regards,
Luana
vidaXL
Instructions weren't clear
Instructions weren't clear. No youtube video this was a srress to assemble!
19 February 2026
Unprompted review
Reply from vidaXL
Hello Lisa,
We would like to once again offer our sincere apologies for the unpleasant experience you had; it is never our intention to cause frustration or inconvenience. We are therefore glad that we were able to step in and resolve the issue for you. Your satisfaction is very important to us, and we appreciate your patience throughout the entire process.
If there is anything else we can assist you with or if you have any further questions, please do not hesitate to contact us. For any future assistance, you can reach us at feedback@vidaxl.nl.
Kind regards,
Luana
vidaXL
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