3/4 parcel broken and utter trash quality, replacements arrived broken too. they promised to refund money but kept delaying for over 2 months, until i contacted govt officials. took 3 months... See more
Company replied
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Cheap stuff. Ordered outdoor set for 800 euros, price - quality ratio probably decent. But the assembly experience is the worst I have ever had in my lifetime. Engineering wise worst solutions i've se... See more
Company replied
1. Color discrepancies: The product description states that it is gold, but in reality, the color is painted Pantone gold, which has no gloss and has a greenish tint. This significantly differs from... See more
Company replied
Although the purchased product did not fit and had to be returned, the service team organized everything perfectly. I have already looked at another similar product, which I think will suit my needs b... See more
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Company details
Written by the company
vidaXL yra tarptautinis internetinis mažmenininkas, kuriame gali rasti visko, ko reikia tavo namams, sodui, garažui ir „pasidaryk pats“ projektams. Mūsų koncepcija grindžiama plataus gaminių asortimento siūlymu, leidžiančiu žmonėms išleisti mažiau. Naudodami paprastus sąnaudų mažinimo sprendimus, kurie nedaro neigiamos įtakos gaminių kokybei, savo gaminius galime padaryti prieinamus kuo didesniam žmonių skaičiui. Visi procesai nuo produktų kūrimo ir pirkimo, rinkodaros ir pardavimo, logistikos ir klientų aptarnavimo yra mūsų rankose. Tokiu būdu mes visiškai kontroliuojame savo produktų funkcionalumą, kokybę ir išlaidas.
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2.9
Average
228 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Worst customer service I have ever encountered
I recently purchased an outdoor gazebo from vidaXL.lt for EUR 328.99. Unfortunately, I am very disappointed with the quality of the product and the seller's attitude towards customers.
Misleading information: The product description stated that the gazebo protects against rain, but did not mention that it cannot be used in the rain. This is very misleading information that led to my decision to purchase this product.
Defective product: The gazebo broke in the first rain. It is clear that the quality of the product does not meet the standards and its use does not correspond to the information provided in the description.
Insufficient compensation: The seller offered only €30 compensation for an item that cost almost €329. This is inadequate compensation considering that the gazebo is of poor quality and damaged in a very short time.
Inadequate problem solving: The seller offered to replace the broken parts, but why do I care if the product is of poor quality and not suitable for use in the rain.
For this reason, I have decided to contact consumer protection authorities and share my experience wherever I can. I do not recommend buying from vidaXL.lt due to misleading information and poor product quality.
9 June 2024
Unprompted review
Reply from vidaXL
Dear Lauris,
Thank you for sharing your opinion with us.
We are sorry for the issue encountered with the description of the product purchased from us.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Unfortunately, we could not establish direct contact as we could not find your order, and you did not reply to our request for additional information. We still want to discuss possible solutions for you, so please do not hesitate to reach us at webcare_global@vidaxl.com at your earliest convenience.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Good item for convenient price
The product (pergola cover) is as described and the colour is as in the picture. I am happy with my purchase and surprised with the fast delivery.
3 May 2024
Unprompted review
Reply from vidaXL
Gerbiamas kliente,
Ačiū už tavo komentarą. Mūsų tikslas yra pateikti jums aukštos kokybės produktus. Tikimės, kad mūsų gaminys suteiks jums daugiau gražių įspūdžių. Linkiu jums labai smagios dienos.
Su pagarba,
Jeana – vidaXL
very poor quality furniture
very poor quality furniture. I did not expect to buy expensive materials or parts because the price is low. But the corners of the cabinet are different, some are cut and painted. The spaces between the drawers are uneven. The added screws are too long, because if you are not careful, they come out on the other side. I definitely won't buy again without seeing it live.
4 June 2024
Unprompted review
Reply from vidaXL
Dear Akvile Vasiliauskienė,
Thank you for sharing your opinion with us.
We are sorry for the problem you encountered with our product.
vidaXL takes responsibility for such cases and seeks to resolve them as soon as possible with the customers’ satisfaction in mind.
Please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and look forward to your reply.
Have a nice day!
Tzveta vidaXL
Bed construction is weak and noisy.
24 May 2024
Unprompted review
Reply from vidaXL
Dear Jurij Baraskov,
Thank you for your feedback.
We are sorry to learn that the product does not meet your expectations.
We value you as a customer therefore I have contacted you today by email in order to help you as best I can. Please ensure to also check your spam/junk folder just in case it's filtered into here.
Your cooperation is highly appreciated.
Thank you in advance for your cooperation.
Have a nice day!
Tzveta vidaXL
Low quality product
2 May 2024
Unprompted review
Reply from vidaXL
Dear Matas Mikenas,
Thank you for your feedback.
We are sorry to learn that the product does not meet your expectations.
We value you as a customer therefore I have contacted you today by email in order to help you as best I can. Please ensure to also check your spam/junk folder just in case it's filtered into here.
Your cooperation is highly appreciated.
Thank you in advance for your cooperation.
Have a nice day!
Tzveta vidaXL
I have received bad and very cheap…
I have received bad and very cheap quality cosmetic table. I was expecting to get a bit better quality stuff. :(
24 April 2024
Unprompted review
Reply from vidaXL
Dear aušrinė penevičiūtė,
Your opinion is important to us, thank you for your review and we are sorry that you were not satisfied with our product.
We are happy to assist you. We would like you to contact us directly to make an inspection and to be able to satisfy your expectations. We will be waiting for your reply.
Thank you in advance for your cooperation.
Have a nice day!
Tzveta vidaXL
Very bad furniture quality
1 May 2024
Unprompted review
Reply from vidaXL
Dear Aras Kavaliauskas,
Thank you for posting the review!
We regret that the product was not as expected, but we are here for you.
Please check the email address used in the order as we have contacted you to resolve any inconvenience you may have experienced.
I appreciate your understanding and patience!
I wish you a nice day!
Tzveta vidaXL
All in time.
15 April 2024
Unprompted review
Reply from vidaXL
Dear customer，
Thank you for your order.
We are happy that you are satisfied with our delivery. We are committed to constantly providing all-around high-quality services.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Lisa - vidaXL
Base bent.
If I want to get a next problem, I'll buy something in your store next time. But now I'll tell do not make any deal with VidaXL to everyone I meet.
9 April 2024
Unprompted review
Reply from vidaXL
Gerbiamas Arūnas Šlikas,
Dėkojame už jūsų atsiliepimus.
Atsiprašome, jei iškilo problemų dėl užsakymo.
Susisiekite su mumis tiesiogiai mūsų el. pašto adresu Webcare_global@vidaxl.com, kad išspręstumėte visus galimus nepatogumus.
Lauksime jūsų atsakymo.
Ačiū ir su pagarba,
Mirela/vidaXL
Items arrived badly scratched
26 April 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for posting a review!
We are sorry that the product you received did not meet your expectations.
Please contact us directly at our email address Webcare_global@vidaxl.com to resolve any inconvenience you may have experienced.
We will await your reply.
I appreciate your understanding and patience!
I wish you a pleasant day!
Tzveta vidaXL
Average quality furniture
Average quality furniture. It arrived with some damages. I got a refund of 15 euros after providing photos of some scratched and cracked components.
7 April 2024
Unprompted review
Reply from vidaXL
Dear RomanV,
We are sorry that you are disappointed with our products.
We apologize that you received a defective product.
We value you as a customer therefore I have contacted you today by email in order to help you as best I can. Please ensure to also check your spam/junk folder just in case it's filtered into here.
Your cooperation
Thank you in advance for your cooperation.
Tzveta vidaXL
Everything is ok
18 April 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for your comment. It is our pursuit to provide you with high quality products. We hope our product will bring you more beautiful experience. Wish you have a very pleasant day.
Kind regards,
Lisa – vidaXL
Really quick replay and it solved the…
Really quick replay and it solved the issue about missing (hide inside the furniture) parts. Agree, that it is really good packing idea. It was just unexpected idea ☺️
10 April 2024
Unprompted review
Reply from vidaXL
Dear customer，
Thank you for your order.
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We look forward to welcoming you back to vidaXL in the near future.
Sincerely,
Lisa - vidaXL
Fast delivery
Fast delivery, very beautifull furniture, everything is like in picture. Good prices! I love this shop!
14 March 2024
Unprompted review
Reply from vidaXL
Dear customer,
Thank you for choosing vidaXL.
We're delighted to hear from a satisfied customer like you. Thank you for taking the time to share your thoughts with us.
Hope to see you again soon!
Sincerely,
Jeana - vidaXL
Too BAAAD
I bought a chest of drawers on this site, it arrived dirty and broken, disgusting quality for the money. It’s also funny that their technical support offered to leave me the broken chest of drawers for an additional 13 euros. I don't recommend working with these guys.
5 March 2024
Unprompted review
Reply from vidaXL
Dear Виталик Бондарь,
Thank you for taking the time to rate our website.
We apologize for the situation and the inconvenience caused.
Please contact us directly with your order number so we can assist you.
Awaiting your reply.
We wish you a nice day!
Tzveta vidaXL
Very poor quality
Very poor quality, all bed frame looked like made out of paper, black paint peeled off
1 December 2023
Unprompted review
Reply from vidaXL
Dear Saule Skverneviciute,
Thank you for taking the time to rate our website.
We apologize for the situation and the inconvenience caused.
Please contact us directly with your order number so we can assist you.
Awaiting your reply.
We wish you a nice day!
Tzveta vidaXL
Shelves didn't for for me
Shelves didn't for for me. Filled the return claim with robot on vendor's website and never received any response and instructions.
11 January 2024
Unprompted review
Reply from vidaXL
Dear Ula Ten,
Thank you for taking the time to rate our website.
We apologize for the situation and the inconvenience caused.
Please contact us directly with your order number so we can assist you.Awaiting your reply.
We wish you a nice day!
Tzveta vidaXL
Shelfs look great
Shelfs look great. Installation is easy, but can bear little weight and is not suitable for books. They drooped a little even after several things on them that don't even weigh 7kg but are written to hold up to 10kg. The shelves should also be secured at the ends so they will stay level.
28 January 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for taking the time to leave feedback about your experience!
We strive every day to improve the quality and services and provide you with the best experience.
Please do not hesitate to contact us if you have any further questions.
Have a nice day.
Best regards,
Lisa vidaXL
Reply from vidaXL
Dear Irena Ilić,
Thank you for your feedback!
We're delighted to hear that you had such a positive experience with our company and that our services exceeded your expectations.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Sincerely,
Deisy- vidaXL
Reply from vidaXL
Dear Customer,
Thank you for taking the time to rate us and share your experience with our customers.
We are very pleased to hear that you are satisfied with the product.
We wish you a lot of joy and say see you soon.
Best regards,
Lisa Vidaxl team
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