The product description says the cabinet is made of solid pine. It looked that way in the product photo, too. In reality, it’s made of laminated wood. The craftsmanship isn’t high-quality; it’s ofte... See more
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Everything was great. Communication was active, the delivery was Fast. The ONLY problem Is that one of the pieces od the furniture was a bit damaged. IT doesnt matter speaking od the possibility od p... See more
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We ordered a sofa, payment by card. However, we did not receive any confirmation email regarding the order. But the order arrived fine with a minor delay. But the sofa did not meet our expectations an... See more
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A very positive experience, quick response after the order and except for one of the seven shipments, everything happened very quickly. Last shipment claimed in the evening. However, Ariella Cortez wa... See more
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Company details
Written by the company
vidaXL je mezinárodní internetový obchod, kde najdete vše, co potřebujete pro svůj dům, zahradu, dílnu a kutilské projekty. Náš koncept je založený na nabídce širokého sortimentu produktů, které lidem umožňují „žít lépe za méně“. Použitím jednoduchých úsporných řešení, která nemají negativní vliv na kvalitu výrobků, jsme schopni zpřístupnit naše produkty co největšímu počtu lidí. Všechny procesy od vývoje a nákupu produktů, přes marketing a prodej až po logistiku a služby zákazníkům jsou v našich rukou. Tímto způsobem si udržujeme plnou kontrolu nad funkčností, kvalitou a výrobními náklady našich produktů.
Contact info
Netherlands
- vidaxl.cz
3.3
Average
296 reviews
Replied to 94% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not solid wood, not sanded properly, gap between the doors
The product description says the cabinet is made of solid pine. It looked that way in the product photo, too. In reality, it’s made of laminated wood. The craftsmanship isn’t high-quality; it’s often not sanded properly. There’s a gap of almost 1 cm between the doors.
It wasn’t possible to have the package delivered to a nearby Zásilkovna location or to our home at a specific time, so I had to carry the 20+ kg box home myself.
17 March 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We’re very sorry to hear about the issues you experienced with the cabinet and the delivery process. This is not the experience we want for our customers.
We will contact you within 1–2 working days to discuss the situation and find a suitable solution.
Thank you for your patience and understanding.
Marketa
vidaXL
Reply from vidaXL
Hello Josef,
Thank you very much for your review.
We sincerely apologize for the failed delivery and fully understand your frustration.
We would like to inform you that we have already reached out to update you on the current status and provide all the necessary details. We remain completely at your disposal to assist you until everything is fully resolved.
Thank you again for your patience and understanding.
EDIT: We are glad we could be of help!
Andreea
vidaXL
Bed with side cell
I order bed, it looks like on website, its nice but I had to fix it because the side panels were moving apart. so I had to buy metal plates and place them behind the side cell to keep it from rolling away. let's see how long it lasts
17 February 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We appreciate your comments regarding the bed and are glad it matches the website description. We acknowledge your concern about the side panels and your efforts to secure them. Please feel free to contact us at feedback@vidaxl.cz if you need further assistance or support.
Kind regards,
Eula
VidaXL
Not happy with the product.
The product was very difficult to build, wrong holes, missing holes.
27 January 2026
Unprompted review
Reply from vidaXL
Hello Romana,
Thank you for your review.
We’re sorry to hear that you received a product with missing and/or incorrect holes.
We’ve reached out to you to learn more and find a suitable solution, and we are awaiting your reply.
Andreea
vidaXL
Shopping regularly
Shopping regularly here. Affordable goods for home improvement. Fast delivery. Goods exactly as on the pictures. Highly recommend!
4 August 2025
Unprompted review
Reply from vidaXL
Dear Ondřej Bajer,
Thank you for taking the time to leave feedback about your experience!
We are excited to learn you are satisfied with our products.
We are happy to provide a prompt delivery service to you.
We hope to see you again in the near future.
Kind regards,
Joan-vidaXL
super service.
20 May 2025
Unprompted review
Reply from vidaXL
Dear Jozef Špirko,
Thank you for taking the time to leave feedback about your experience!
We appreciate your compliment and are delighted to hear about your satisfaction with our service.
We look forward to welcoming you back to vidaXL in the near future.
Kind regards,
Joan – vidaXL
broken boards and missing material
25 April 2025
Unprompted review
Reply from vidaXL
Dear Adam,
Thank you for your review.
We are very sorry that your product has broken boards and missing material.
Since you are writing without an order number, we are unable to contact you and agree on a solution.
Once we receive your order number, we will be able to resolve your issue to your mutual satisfaction.
Or please contact us at feedback@vidaxl.cz and we will be happy to help you.
Sincerely,
Miroslav the vidaXL team
After a disappointing experience with…
After a disappointing experience with customer service, I received a call from an advisor named Miroslav, who significantly improved my overall satisfaction. He ensured that I received a full refund, including the delivery cost, and even arranged for an additional voucher. Miroslav was extremely helpful, supportive, and—most importantly—customer-oriented. I would like to extend my individual thanks to him.
3 April 2025
Unprompted review
Reply from vidaXL
Hello,
Thank you for your order.
We're delighted to hear that you had such a positive experience with our company and that our services exceeded your expectations.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards
Mina - vidaXL
Absolutely not recommended
Absolutely not recommended. Please do not buy anything on this e-shop.And especially do not pay anything in advance...
I strongly recommend you read the reviews on this store before you put anything in your cart
PS:After publishing my review, a person from vidaXL called me and offered me a discount voucher for my next purchase as an apology and compensation...
6 December 2024
Unprompted review
Reply from vidaXL
Dear Shopjurm,
Thank you for taking the time to answer our phone call and we are glad that we have found a solution to your satisfaction.
Sincerely,
Miroslav the vidaXL team
Bad Robot change delivery adress :(
21 November 2024
Unprompted review
Reply from vidaXL
Dear Richard Häckel,
Thank you for taking the time to answer our phone call, and we are glad that we found a solution.
Sincerely,
Miroslav the vidaXL team
Communication was excellent
Communication was excellent. The goods has been delivered in quality and time as announced.
30 October 2024
Unprompted review
Reply from vidaXL
Dear Jana Kundrat,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
Almost everything was great
Everything was great. Communication was active, the delivery was Fast. The ONLY problem Is that one of the pieces od the furniture was a bit damaged. IT doesnt matter speaking od the possibility od putting IT all together. The damaged piece Is somewhere where se can't see the damage. No problem in the end bit we know Its there! :D
Maybe Vetter packiging wouls help. ;)
22 October 2024
Unprompted review
Reply from vidaXL
Dear Pixik Werner ,
Thank you for taking the time to leave feedback about your experience!
Your feedback is greatly appreciated, and we are committed to continuously improving our products to meet your needs.
We are always keen to answer any questions you have. Please always feel free to reach out to us.
Regards,
Louise - vidaXL
Reply from vidaXL
Dear Jan Rajlich,
Thank you for taking the time to leave feedback about your experience!
It is our goal to provide high-quality products with affordable pricings.
We look forward to welcoming you back to vidaXL in the near future.
Regards,
Louise - vidaXL
Low quality of product
Low quality of product. Nevertheless, the seller immediately resolved my complaint with a partial refund.
10 October 2024
Unprompted review
Reply from vidaXL
Dear Pavel,
We are happy to have found a satisfactory solution for you.
Sincerely,
Miroslav
vidaXL
Updated review due to good CRM
I ordered a bed on 8 September. The bed was supposed to be delivered on 16 September. But it never arrived. I wrote to the company, they said there was an inconvenience. What they call an inconvenience is that the product was never shipped. I requested it again, we did not leave the house on the day because they said it would be delivered. But no again. I asked, they said the product was not shipped again, they apologised and said they were delivering it. After 6-7 days, the product did not come again, and the tracking number said there was no such delivery. I asked, they said it was ready to leave our warehouse. However, they gave me a new tracking number. Today is 17th October, I am still waiting for the order I placed on 8th September. There cannot be a worse experience.
Edit: After my review Miroslav from the company reached me and has solved the problem in one day. He was the only person who really searched for the reason. They've also suggested me a voucher. I used voucher without any problem. Thank you.
17 October 2024
Unprompted review
Reply from vidaXL
Dear Ümit Vefa Bıyıkoğlu,
We are happy to have found a satisfactory solution for you.
Sincerely,
Miroslav the vidaXL team
Black but good
The glass plate arrived early and looked better than in the prospectus.
I used other dowels during installation. The result is breathtaking.
16 October 2024
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for sharing your experience with us.
We will continue to make effort and do well to provide you with better experiences with us. We're here if you need anything!
Wish you a very pleasant day.
Kind regards,
Jeana - vidaXL
The ordered goods were broken
The ordered goods were broken, material (wood) wasn´t very good. I decided the goods return and customer servis was perfekt. The shop sent me all money.
9 October 2024
Unprompted review
Reply from vidaXL
Dear Silvie,
Thank you for your review.
We apologize for the inconvenience with your order and we are glad that customer service was perfect.
Please contact us at feedback@vidaxl.cz and we will be happy to help you.
Sincerely,
Miroslav
vidaXL
Unwillingness to refund paid VAT
The invoicing method does not correspond to the principles valid in the EU.
Unnecessarily requested payment including VAT and then unwillingness to return the unnecessarily paid VAT
27 September 2024
Unprompted review
Reply from vidaXL
Dear Janusz Wlazel,
Thank you for taking the time to answer our phone call, and we are glad that we have found a solution to your satisfaction.
Sincerely,
Miroslav the vidaXL team
Received wrong artickle
Received wrong article, after some difficulties the issue was solved.
18 September 2024
Unprompted review
Reply from vidaXL
Dear Petr,
Thank you for taking the time to answer our phone call, and we are glad that we have found a solution to your satisfaction.
Sincerely,
Miroslav the vidaXL team
Drawers in the table were not deep…
Drawers in the table were not deep enough. From the picture it seems as they were going almost all the way through the table, but the were only about half way. The surface is not water resistant, if you put cold beverage on, the condensation drops make the suface coating of the table absorb it and get swollen.
Update: I got a call from the company offering me financial compensation for the dissatisfaction with the product. When prompted, I suggested they could indicate the size of the drawers better on the site. As of now they have not done that yet.
From my one experience with the company, I have not experienced any hardships and any communication was very profesional. As for the specific product, it is cheap, both in tearms of price and quality, but does serve its purpose.
6 August 2024
Unprompted review
Reply from vidaXL
Dear LukeWarmBuyer,
Thank you for your review.
Thank you for taking the time to answer our phone call and we are glad that we have found a solution to your satisfaction.
Sincerely,
Miroslav
vidaXL
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