Lovely chest. Just what we wanted. Delivery communication was scant. Not sure the product description made it clear this was, in fact, flat pack requiring construction. Inevitably in flat pack... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Affordable flat pack, varying results. I bought an acacia wood garden table, great quality, terrible instructions. Overall the experience would improve greatly if better instructions were provided, bu... See more
Company replied
Middle of the road rating Ordering simple enough Delivery later than expected bur did not affect us But... Sizing appalling the measurements were way out, and because of this we have had to giv... See more
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Very fast delivery and overall a good product (bedside table) As described with clear easy to follow instructions to put together and more than enough parts. Unfortunately the dowls that go in the top... See more
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Company details
Information provided by various external sources
vidaXL is an international online retailer where you can find whatever you need for your home, garden, garage and do-it-yourself projects. Our concept is based on offering a wide range of products that enable people to “live it up for less”. By using simple cost-cutting solutions that do not negatively affect the quality of the products, we are able to make our products accessible for as many people as possible. All processes from product development and purchasing, marketing & sales, logistics and customer services are in our hands. In that way we keep full control over our products’ functionality, quality and costs. Check out also our auctions : https://www.vidaxl.co.uk/auctions/
Contact info
United Kingdom
- service@vidaxl.co.uk
- vidaxl.co.uk
2.9
Average
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
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We bought an onlive green sideboard…
We bought an onlive green sideboard from Vida XL and I will say it was not worth the 2 days it took us to assemble. The combination of confusing images with no written instructions with incredibly flimsy and slippery metal pieces nearly sent us mad setting up. I really wouldn’t recommend these products to anyone. Don’t waste your time !
5 June 2026
Unprompted review
Reply from vidaXL
Hello Alice,
Thank you again for taking the time to share your feedback.
Following our previous response, we contacted you via email on two occasions in the hope of learning more about your experience and seeing whether there was anything further we could do to assist. Unfortunately, we have not received a response.
We understand that the assembly process did not meet your expectations, and we are sorry for the frustration this caused. As we have not heard back from you, we hope that you were ultimately able to complete the assembly successfully.
Should you still require any assistance, please feel free to reply to our previous email or email us directly at feedback@vidaxlservices.com and we will be happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Good item door damaged but contacted…
Good item door damaged but contacted them and sending replacement ..so cant ask better than that..good price aswell.
5 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are pleased to hear that you are happy with the item and that the replacement process met your expectations. We also appreciate your kind comments about the price and service.
Kind regards,
JC
vidaXL
Flat pack solid medium oak bookcase.
The bookcase I ordered arrived in flat pack format with a comprehensive instruction booklet, assembling the bookcase was straight forward good matching joints, frame and shelves solid medium oak, the back of the bookcase was medium oak effect, overall I'm very pleased with the unit.
23 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your detailed and positive feedback. We are delighted to hear that you found the assembly straightforward and that you are pleased with the quality, finish, and overall design of the bookcase. Your satisfaction is greatly appreciated.
Kind regards,
JC
vidaXL
Great company
The delivery times were excellent and the quality of the 2 cabinets fantastic. Also the company keeps you informed as to where your order is up to.
1 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you were pleased with the delivery times, the quality of the cabinets, and the order updates throughout the process. Your satisfaction means a great deal to us.
Kind regards,
JC
vidaXL
Terrible Aftercare
I ordered two Grey table tops,the price was good,shipping cost above average but when they arrived only one was the correct colour.
They dont work Weekends but i sent a message and photo proof but no reply
I finally rang and was asked to send proof which i did sent images showing one a totally different colour
I was told they would contact me with what to do within two days
Still haven't been in touch even though i have sent more emails
They just are not interested and i have an item that i have paid for that is useless
Do not recommend them at all
22 May 2026
Unprompted review
Reply from vidaXL
Hello Denise,
Thank you again for sharing your feedback.
Following our previous response, we reached out to you via email on two occasions to check whether any further assistance was required. Unfortunately, we have not received a response.
As we have not heard back from you, we hope that the replacement arranged for your order has been received and that everything is now in order. Should you still require any assistance, please feel free to reply to our previous email and we will be happy to help.
Thank you for your time, and we wish you all the best.
Kind regards,
Tanya
vidaXL Webcare Team
Despite having issues with late…
Despite having issues with late delivery and the 2 parcels being delivered separately everything went well in the end. I am very pleased and happy with my tv cabinet with lights and i apologies for the bad review left before and trust issues!
22 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback and for sharing your experience. We appreciate your understanding regarding the delivery issues and are delighted to hear that everything was resolved to your satisfaction. It is wonderful to know that you are happy with your TV cabinet with lights.
Kind regards,
JC
vidaXL
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with your experience and appreciate your recommendation. Your support means a lot to us.
Kind regards,
JC
vidaXL
The item received was very good indeed
The item received was very good indeed, easy to assemble & perfect for my needs, but the delivery with Yodel was terrible. They stated delivery driver was 1 mile away with 3 stops before me, then they were approx 200 yards away, THEN they were 6 miles away & the delivery didn't happen! It was rescheduled for the next day & did eventually arrive, but I was not impressed with Yodel at all.
20 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your feedback. We are pleased to hear that the item met your needs and was easy to assemble, but we are sorry to learn that the delivery experience did not go as expected. We appreciate your comments and would be happy to look into this further if needed via feedback@vidaxl.uk.
Kind regards,
JC
vidaXL
Items worded in misleadingly way...
Adversitied item was worded and presented with images in a misleading way. It led to believe that chairs and table were included but instead only chairs were "the item".
If I knew clearly that only the chairs were being bought, I would have bought the item from Amazon because on Amazon they sell the complete set for three price of the chairs alone! To return the item there is a lot of pushbacks and they request you to contribute towards the return and only after the return has been "approved"!
It's not the advisors fault as they're only doing their job as they're told but..... Rest assured I'll never buy again from these people!
In addition to the above, you can only contact the seller for a period of 3 hours a day only (from 9am until 12) which is not good if you're working. Furthermore, items advertised as be l taking 2-4 days to be delivered however only after purchase they inform you there's a delay or a problem with the delivery or stock, forcing you to contact them and chase them actively in order to get things sorted.
Really really poor and petty service!
18 May 2026
Unprompted review
Reply from vidaXL
Hello Porco,
Thank you once again for taking the time to share your feedback.
Following our correspondence, we were able to discuss your concerns in more detail and work together towards a resolution. We appreciate you taking the time to speak with us and allowing us the opportunity to address your experience.
Your feedback regarding the product listing, delivery process, and return experience has been noted and will be shared internally, as it helps us identify opportunities to improve both our products and our service.
Thank you again for your time, and we wish you all the best.
Kind regards,
Tanya
vidaXL
Excellent quality product and very easy…
Excellent quality product and very easy to install. Superb price and arrived quickly. Gets a recommendation from me.
6 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you are satisfied with the product, its quality, ease of installation, and quick delivery. We truly appreciate your recommendation.
Kind regards,
JC
vidaXL
Cheap Chinese product.
Cheap Chinese product.
I am very disappointed with the quality of this product. The assembly panels do not align properly, leaving noticeable gaps between the boards. The edges are already chipped and damaged, and the finish looks cheap and poorly applied. Even after careful assembly according to the instructions, the furniture looks uneven and unstable.
The materials appear to be low-quality particleboard with a thin veneer that is already peeling and wearing at the edges. The screw connections do not pull the panels together properly, resulting in visible gaps and an unfinished appearance.
For the price, I expected much better craftsmanship and durability. The product does not match the quality shown in the pictures and gives the impression of poor manufacturing and quality control. I would not recommend this product to anyone looking for sturdy, well-made furniture.
5 June 2026
Unprompted review
Reply from vidaXL
Hello Mariana,
Thank you for sharing your feedback.
We appreciate you taking the time to provide additional information and photographs regarding your concerns. Following a thorough review of the details provided, we were able to discuss the matter with you directly and work toward an appropriate resolution.
We sincerely apologize that the product did not meet your expectations and for the disappointment caused by the issues you experienced with the overall finish and appearance. We understand the time and effort involved in assembling the item and regret that your experience fell short of what you anticipated.
Thank you for your cooperation throughout the review process and for giving us the opportunity to address your concerns.
Kind regards,
Tanya
vidaXL
This was not the first time we have…
This was not the first time we have ordered from vida XL and again we were not disappointed. Easy to order and prompt delivery.
18 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that you have ordered from vidaXL before and continue to be satisfied with the service and prompt delivery. We truly appreciate your continued trust and support.
Kind regards,
JC
vidaXL
Awful product
Awful product. It’s been three weeks and we still are struggling to put it together. Do not buy!! They also replied to this with a customer service email that doesn’t exist!
5 June 2026
Unprompted review
Reply from vidaXL
Hello Emily,
Thank you for taking the time to share your experience.
We're sorry to hear about the difficulties you encountered with the shed and the frustration this caused. We understand the concerns you raised regarding the assembly process and product quality, and we appreciate the opportunity to review the matter with you in detail.
We have been in direct contact regarding your case and would like to thank you for your time, patience, and cooperation throughout our correspondence. Your concerns were carefully reviewed, and we were pleased to reach a resolution directly with you.
Should you require any further assistance in the future, please don't hesitate to contact our customer service team. We remain happy to help.
Kind regards,
Tanya
vidaXL Webcare Team
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are glad to hear that the carpet is perfect for your needs and that you are satisfied with your purchase.
Kind regards,
JC
vidaXL
very easy to use website ,item…
very easy to use website ,item delivered on time and very pleased with the product that i purchased , i am going to buy more . it was easy to put up with just me and wife .
30 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you very much for your positive feedback. We are glad to hear that you found our website easy to use, your order was delivered on time, and that you are pleased with the product. It is also great to know that the item was easy to install and met your expectations. We truly appreciate your intention to shop with us again.
Kind regards,
JC
vidaXL
You can't get hold of them if their is a problem
I have placed an order with vidaxl and heard through their appointed delivery company, yodel, that it had been delivered. It had been delivered to someone else's house. Trying to let Vidaxl know about this is nearly impossible, no one will answer and you are looped. Yodel tell me to contact Vidaxl! This had been my day off, so aggravating that no one cares in this company
4 June 2026
Unprompted review
Reply from vidaXL
Dear Michele,
Thank you for your patience while we looked into this matter.
We are sorry again for the inconvenience caused by the delivery issue and understand how frustrating it must have been to receive incorrect delivery information.
We have reviewed the case with you directly and worked to assist with the situation. We appreciate you bringing this to our attention, as your feedback helps us improve our service and delivery processes.
Kind regards,
Tanya
vidaXL Webcare Team
unrealistic shipping times at point of sale
ordered goods on the 1st june and was time required, the order platform quoted 2-3 days making the delivery to be friday the 5th june, the order was only shipped today and quoted another 3-5 days, this does not include the weekend.
i could of obtained this from a reliable source and had in good time for the job it was needed for.
this seller should be putting reaslistic times in so customers can expect or have the option to shop elsewhere.
Additionally on the 15th June the seller added the response plus the delivery was further delayed which put it at over a week late 😞
1 June 2026
Unprompted review
Reply from vidaXL
Hello Paul,
Thank you for your feedback.
Following your review, we reached out to you via email on two occasions to better understand your concerns and see whether we could assist further. Unfortunately, we have not received a response.
As we have not heard back from you, we are unable to investigate the matter further at this time. Should you still require assistance, please feel free to reply to our previous email, or you may email us directly at feedback@vidaxl.co.uk and we will be happy to review your case.
Kind regards,
Tanya
vidaXL Webcare Team
Great product at an amazing price
Great product at an amazing price. Also great quality and delivery was all faultless. A really great company to buy from
26 May 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the product, its quality, the price, and the delivery experience. Your recommendation and kind words are greatly appreciated.
Kind regards,
JC
vidaXL
Well made
Well made. Using as new work surface in camper van. Ideal for job. Delivery communication all good. Highly recommend
3 June 2026
Unprompted review
Reply from vidaXL
Dear Customer,
Thank you for your positive feedback. We are delighted to hear that the product is well made and works ideally as a new work surface in your camper van. We also appreciate your kind words about the delivery communication and recommendation.
Kind regards,
JC
vidaXL
Poor delivery service, avoid.
I followed the Yodel courier in real time using the tracking link provided and waited outside my home when he was only a few stops away. Despite this, he never came to my address and then marked the delivery as a failed attempt, claiming he had tried to deliver but missed me.
This is simply untrue.
I have security cameras covering my property, and at no point during the day did the courier attempt delivery.
If you are looking for reliable delivery, I would recommend ordering from an alternative retailer that uses a more dependable courier service.
16 May 2026
Unprompted review
Reply from vidaXL
Hello Louise,
Thank you for your review.
Following our previous response, we requested additional information so that we could investigate the matter further. As we have not received a reply, we have been unable to locate the order or continue our investigation and will now close our enquiry.
Should you still require assistance, please contact us at feedback@vidaxl.co.uk with your order number and the email address associated with your order, and we will be happy to review the matter further.
Kind regards,
Tanya
vidaXL
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