DO NOT ORDER FROM THiS COMPANY Ordered from them via go groopie two pillows, they sent wrong product which was returned as specified by them, have still not received pillows, or any correspondence o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered some hotel standard towels, a thin cloth not worthy of wiping your feet on arrived. Spoke the customer service who were RUDE and ABRUPT and couldn’t respond with an ounce of manners. Qui... See more
Like so many other customers of VHL I've had the same bad experience. 70% bad reviews v 30% good reviews says it all. Ordered a duvet set via Amazon. It arrived minus one pillowcase - impossible t... See more
AVOID BEDDING CAUSED ALLERGIC SKIN REACTION!!! We ordered 3 duvet sets off this seller on Ebay and my whole family had allergic reactions to the material so we have stopped using the bedding. Contacte... See more
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
People also looked at
Definitely recommend
I ordered some products, fast shipping and great quality. Had to reach out for a question regarding delivery and customer service was exceptional and fast
Victoria home living has great quality…
Victoria home living has great quality products, they are so cosy and have a wide range of colours and materials. I will definitely be buying from here again. I highly recommend!!
Cannot fault this company
Cannot fault this company. Bargain price for a bamboo mattress topper. Was delivered promptly with no issues. Will definitely purchase from here again in the near future. Thank you :)
Rip off merchants
This is a company i will neverbiy from again first they sent me the wrong colour when i asked to return it they mailed me & said i have to pay to return by registered post & they would refund me cost me £14 which they now refuse to refund & took 2mth of me constsntly mailing them to get product price returned rip off merchants
ZERO STARS
Where do I start? Ordered a double 100% cotton duvet set from this company via Wowcher. It arrived Thursday but said on the package label "duvet cover" so, opened straightaway to find no pillow cases. Got in touch with Wowcher to be told to contact the seller. I emailed Thursday and heard nothing. Emailed them Tuesday and again today, Wednesday only to receive a response: "Hi, We can’t do much about it as they put on this listing by error with the wrong description. This duvet cover doesn’t include any pillow case. Regards"
This may sound petty but I will be taking this to Trading Standards as the advertisement still says "duvet set" and bad businesses can not be allowed to take our money.
BEWARE!
Bought item from eBay which was faulty
Bought item from eBay which was faulty
They promised to give refund and they never refunded
Don’t buy from them
I like my throw!
Fabulous products +++++
Good Quality Bedding
The colour is beautiful, goes well with my bedroom theme.
The material is very soft. Easy to wash and care.
I must say this is the first ever bad review I have left
I must say this is the first ever bad review I have given but I felt that I just had to tell other people about this terrible company I purchased a throw from them which was not quite right so I sent it back for a refund on the 14 of April 2021 which I am still waiting for I have tried contacting them with no joy so I tried going through PayPal but they ruled in this useless firm’s favour because this firm didn’t bother to check the tracking number which says the parcel was delivered on the 14 th of April 21 so if I was you I would avoid buying anything from this company at all cost
DONT BUY FROM THIS COMPANY!!
DONT BUY FROM THIS COMPANY!!
After ordering a toilet set from this company I never received it, I was told to ask my neighbours which was hysterical as I am disable and can’t chap 40 doors.
Was then told to raise a complaint with Royal Mail hysterical again.I thought this was there job to do.
I managed to get my daughter to chap doors and ask that was embarrassing.
SO I HAVE TOLD THEM TO KEEP THE MONEY AND ENJOY THE PRODUCT IF IT WAS EVEN EVER SENT!!!!
I ordered a product from Victoria Home…
I ordered a product from Victoria Home Living via Wowcher. The wrong product was sent. They are impossible to get hold of, have no phone number and only an email address. I have sent numerous emails over the last three weeks to explain that the wrong product had been received and I would be happy to return the product received so the correct product could be sent out to me. I acknowledged this could simply have been a mistake because the documentation inside the package referred to the correct product. I sent various photos of what I had received compared to the order placed etc.
I have not received a response to any of the emails despite chasing. I would not order from them. I will also report to Wowcher so no one else has to experience this.
Do not buy from this company
Do not buy from this company, never received my order and they refuse to help so will need to take up with PayPal .
DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY! THEY ARE THEIVES AND LIARS!!
Made my first ever order via wowcher on 26/01/21 – what a nightmare!
I was sent the wrong item and immediately emailed VHL on 03/02/21. They told me on 05/02/21 that they were sending me out the correct one that day. Later that night they old me they had LIED to me and had not sent it at all! I returned the item. Then they told me on 08/02/21 they would send me a refund which they did not do so they lied AGAIN! I then made a complaint and was told on 10/02/21 that they had “resolved the issue” and had “issued me a full refund and would also send me the correct item as well as this” refund still is not showing in my paypal 2 days later so I emailed them today and guess what… they said I have to contact wowcher to issue me a refund because apparently they “don’t have access to let them make refunds” so they had LIED TO ME AGAIN!!!! This company have lied to me in writing multiple times and stolen my money!! Is this website a scam or something?? Why is nobody sorting this out?? YOU OWE ME £23.98 AND THE PROPER ITEM AS I WAS PROMISED IN WRITING IN THE EMAIL DATED 10/02/21. You have had my money for nearly 2 weeks and I have spent hours dealing with this and it is just incredible that you can lie so many times to a customer in writing and not sort it out!! THIS COMPANY IS A SCAM. BE WARNED!! THEY STEAL YOUR MONEY, LIE TO YOU AND IGNORE YOU!!!!!
Do not use this seller on eBay
Do not use this seller on eBay. I purchased 3 x grey throws for my newly decorated lounge. After just one month of use they are coming unstitched and look really tatty. Seller did not offer a replacement. Basically it’s tough luck!! Such poor quality
I've been trying to get the part of my…
I've been trying to get the part of my order that was missing! without success, I am disgusted to think that customers dealing with THIS COMPANY can be fogged of with excuses, the cost to me is just under £20 I am an OAP and cannot afford this type of scam
Stay clear they are incompident and…
Stay clear they are incompident and send anything out thinking you don't know what you order. Contact is non existent,they should not be allowed operate as a business show obvious signs of scam
Avoid Avoid Avoid.
Really poor experience. No answer on contact telephone number and no replies to emails. Never received my purchase. Avoid at all cost.
Top class products and excellent…
Top class products and excellent customer services!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.



