Viceroybedding Reviews 

AVOID!!!!!!
Bought 2 pairs of curtains from them that looked nothing like the photo in the description!
Sent them back after contacting Viceroy, who confirmed they would refund postage.
After several messages, still no sign of a refund, Amazon stepped in and I got my refund, minus the refund for return postage.
Got back to Amazon and they refunded the postage as a goodwill gesture.
Had I not bought through Amazon, I’d still be waiting for my refund now.
Some good advice. always use a credit card, because you can withhold payment until your issue is sorted.

I ordered something which was was of POOR POOR quality. The rug was shedding like a dog before I even opened the package. Sent back and was told refund Of postage would be covered. THEY HAVE IGNORED CALLS AND EMAILS AND HAVE NOT SENT MY MONEY BACK! THEY ARE SCAM ARTISTS! STAY CLEAR FROM THEM! AVOID AT ALL COSTS. POOR QUALITY ITEMS AND POOR CUSTOMER SERVICES! REPORT THEM TO TRADING STANDARDS IMMEDIATELY

I ordered curtains form them in early May during lockdown , was informed the product was out of stock after I paid for it and it would be 3 weeks until it arrived, still nothing not returning emails or anything ....very Poor and very bad service and this will go all over social media also -352343991578

agreed to refund me return postage due to an error in their product description. Two months later - no refund!

A little bit shocked at some of the reviews. Have bought from Viceroy for many years, latest set of bedding is 1000 thread count, mega luxury and possible better than I have encountered in hotels of the level of J W Marriot, Four Seasons, Pan Pacific and other of that ilk.
For the quality offered the price is very reasonable, delivery is always within a few days, really good people to deal with.

Well to be honest I was surprised when I came on to Trustpilot to see just how bad this company/business is. I have used these quite a lot before & been very pleased with them & their products that I have purchased for my holiday homes.

I have quite a few holiday homes so I therefore contacted them last week as I wanted to order more from them, I have tried tirelessly to contact them on the phone with no luck whatsoever, there is nothing on their website saying anything either so I therefore have sent several e mails with no response. I continued to chase it up after continually receiving no response to eventually receive a blunt rude response and no answer whatsoever to my question. Clearly things are not good with this company going by the sheer high amount of negative reviews & issues people are having & experiences with these awful people, not everyone can be wrong & it can’t just be a coincidence that such a high number of people are having the same appalling issues with these people. I hope everyone has put something on other review sites, Amazon, eBay, etc & some of you have contacted Trading Standards also. Due the the very unhelpful, rude nature of these people I will most certainly be taking my business else where. Appalling customer service in every way. I wish I could give zero stars.

Fast delivery, pleased with the rug I bought, exactly what I expected for the money

Very very poor sent wrong size twice and now is refusing to answer my emails or pick up the wrong goods, avoid and go elsewhere

Highly avoid this company! I first placed and order last year and it was a beautiful white rug no issues then I decided too buy another one a few weeks ago I ordered a large light silver grey one only when it arrived it was a light purple I also ordered 2 others at the same time one dark grey and one small light grey silver so I put the two greys together and you can clearly see the difference in colours I then contacted them to return the large rug I sent photos and they agreed it was a different colour from the smaller ones so they offered me a 20% back ok I took it now I thought they would have made sure all stock would be correct only I ordered again from them and yet again purple and again I contacted them to see what’s going on now I know it’s definitely purple as a friend had ordered one when I ordered the white one and it was grey not purple so I called and called and the man I spoke to said he’ll get back to me took my number so I thought I’ll give it one last try and order a smaller one only this one came in the completely different colour again I called them he said I’ll get them to check the stock and get back to you this was Thursday so that afternoon I placed a order one final one in a smaller size only this was shipped and arrived yet again not the right colour still no ones gotten back to me from checking the stock clearly they don’t care and only want to rip you off how can a rug arrive from the same place I called but yet could t be bothers to check the stock and still almost 2 weeks later they still haven’t gotten back to me!!! They have stopped me from putting a review on the site I ordered it from clearly they are hiding what they have done

Bought a large deep pile living room rug in from this outfit. As soon as we opened it bits started coming away but we thought it was just because it was new and needed time to settle. But we were wrong. The rug is terribly badly bound and the long threads are coming out literally in handfuls. If I empty my vacuum cleaner bin and go over the rug it fills with at least a tennis ball worth of fibres. Since I hoover every day it won't be long before there is only the backing left!! My mum was staying with us for a few days and couldn't believe how much it fell apart while she was here. Clumps were falling out from around the edges at this point.
I emailed the seller twice and was completely ignored so I lodged a claim with PayPal which they also ignored. PayPal wanted me to return it for a refund (at my expense!!) and as it weighs a lot I didn't see the point. Why should I be out of pocket returning a faulty item!?
AVOID this seller at all costs. They don't care once they have your money. They are on Ebay, Amazon and have their own website from what I can see online.

Ordered two pairs of heavy crushed velvet curtains from them as they were the exact colour I wanted. Firstly they weren’t crushed velvet, secondly the material was very thin, and when hung, there were lines and marks all over them,which daylight shone through. I emailed them and sent photos several times. I phoned them and got the same response, that the manager would call me back, and nothing has happened. As I paid by credit card, hope the bank can sort it out? If I had read the reviews I would never had ordered from them. Proper rip off merchants!

Zero communication! Have returned an item, tracking details state they have received it. I'm still waiting 3 weeks for refund or acknowledgment.
Dreadful customer service and poor quality products

In June I ordered a summer feather duvet for my daughter but when it arrived it was definitely not the tog i had requested and was much heavier. There was no confirmation on the label of the duvet stating what the tog rating was, only an added on sticker on the packaging which looked a bit dubious. I rang Viceroy and they said they will look into this for me but in the mean time to return the item and they will refund the postage and send out a replacement. I had heard nothing so rang again to be told they had received my package that day and would deal with it straight away. That was on the 1st Aug 19. I heard nothing again so rang back on the 20th Aug and was told someone would ring back the next day. It is now the 5th Sept and I am still waiting for my callback. Summer is now over and my daughter no longer requires a summer duvet as a 3 month wait is completely ridiculous!!

Zero Customer Service..... Do Not Order from Them......I ordered a down duvet on line via amazon and realized the size was wrong, sent message to cancel order within an hour,and asked them to send proper size. No response, yet received email that the wrong size had been dispatched. I have been waiting 5 days to get a response regarding this. Now I have to WAIT to receive the wrong size, take the TIME to return it and no doubt WAIT for the refund. I will not order from them again. Your customers make your business, treat them with respect.

Returned an item I purchased through Amazon and thank goodness I did as would probably have no refund if I had bought direct. I returned the item and my own cost the very next day by Royal Mail tracked services, so I could be sure they have received it back. However there was not attempt at all to refund me and thank goodness for Amazon who contacted them on my behalf, however, this was ignored so eventually Amazon guarantee came into play and ensured I was refunded. Would never buy from this company again nor recommend anyone else to do so. Disgraceful.

I bought a curtain pole through this company (Gopinder Chahal). They sent me the wrong item so I messaged them straight away, they said send it back using Hermes. I wrote back asking for them to confirm that they would pay my return postage as it's their fault they sent wrong item but they completely ignored ALL my messages. I returned item, they refunded my item price but NOT my £5.82 for return postage. I am now out of pocket, this amount is a drop in the ocean to them, but for me it's nearly an hours pay!!! What a disgraceful company. Never had such a problem anywhere else. WORST company I have EVER dealt with. Lacking in any sort customer service and goodwill and GREEDY!!!

First, the actual duvet covers I have biught from Viceroy in the past are of excellent quality.
But my latest experience with the company has been dreadful. They sent the wrong duvet cover, so I contacted them and they said to send it back via collection by Hermes (I do not have a local Post Office) and they would pay for the cost incurred. After MANY emails they eventually repaid the cost of tle duvet cover, but nothing for my Hermes expense.
They are dishonest. Avoid!

Great bedding - 400TC at a very reasonable price! They need to update their website however as if placing a large order the delivery cost keeps racking up per item to extortionate levels. However on contacting them I have been informed that the delivery should be capped at £14.95 and they will refund the difference.

Egyptian cotton bedding to die for. i opted for the 800 thread count boutique stripe in the end as although it was more money , i just wanted something luxury and most importantly something that is going to last a log time, well so far so good. Washes perfect, so in the end great value for money

Wonderful, really soft to touch linen and some nice variety of colours , literally couldn't find the teddy bear fleece bedding range anywhere online ! Has transformed my daughters bedroom