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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the shoes, noting the soft leather, excellent craftsmanship, and overall comfort. Many find the footwear to be well-made, durable, and stylish, often describing them as the most comfortable shoes they have ever worn. The unique insoles are particularly appreciated for providing good support, especially for those with high arches. However, some customers have experienced issues with product quality, such as shoes developing holes or the leather being fragile and chipping. There are also concerns regarding sizing, with some finding the shoes run small or large, leading to the need for exchanges. Delivery service is another point of dissatisfaction for a minority of people, with reports of significant delays, lack of communication, and unexpected additional fees upon arrival.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise the shoes for being exceptionally... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent craftsmanship, soft... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, frequently... See more

Price

Consumers find price to be ambiguous, with many considering the products well-crafted and worth their cost,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick shipping, stress-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely warm slippers that also look good and feel comfortable. Great fabric design. There is some arch support, though I’d prefer a bit more. My second pair of Viba shoes. I love them, but they’re ver... See more

Rated 3 out of 5 stars

The shoe leather isn’t as soft as I was hoping they’d be and although they are comfortable they do feel as though they will slip off when I’m walking. I think the shoes do not reflect the quality expe... See more

Rated 5 out of 5 stars

I have enjoyed a summer walking on air in Viba Roma mules and after purchasing Helsinki ankleboots, my feet just kept on smiling. Such a comfortable fit, like a glove. I just bought insole replacement... See more

Rated 5 out of 5 stars

I have a genuine appreciation for my Vibae footwear collection. Some of the standout pieces for me include the Zuma Bio Suede in Tan Brown, the Roma Bio Suede in Bosco Khaki, the striking Helsinki L... See more


Company details

  1. Shoe Store

Written by the company

The online comfort shoe brand with retail stores in Helsinki, Malibu, Barcelona, Sydney and Tokyo. VIBAe shoes are designed in Finland and crafted with love in Portugal.


Contact info

3.7

Average

TrustScore 3.5 out of 5

319 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Saved for best

Arrived promptly via customs etc. Pleased I wasn't charged extra tax/duties on my £130 purchase (I'm in UK).
Love the shoes. Very comfy and this design has ability to be worn with heal up or down so can be kicked off at the door or made secure for longer walks. I'm a bit precious with them and don't take them out if it's going to rain. Though I've waterproofed them as far as possible I don't want to risk such an expensive purchase just yet.

22 October 2025
Unprompted review
Rated 1 out of 5 stars

Shambles

Absolutely terrible experience with Vebae Shoes. I bought two pairs and was excited to receive them, only to be hit with extortionate import duties — and then the shoes never arrived at all. Customer service has been completely unresponsive. Never, ever again. Be careful before ordering from this company!

ONGOING SAGA!

My experience with Viba has been nothing short of a nightmare. I ordered two pairs of shoes that arrived extremely late, and one pair didn’t fit at all. When I asked about returning them, I was told it would cost €165—and this on top of the €330 I had already paid in import taxes. So essentially, I’d be paying over €500 for shoes that don’t even fit.

The customer service was shockingly rude and unresponsive, refusing to help in any meaningful way. I honestly feel scammed. Avoid this company at all costs!

8 October 2025
Unprompted review
Rated 5 out of 5 stars

Great Shoes

Shipping takes some time but these shoes are worth the wait. I have two pair, one leather and one linen and love them both. I had no issues with ordering or shipping. And I was able to wear them straight out of the box; no break-in time needed. I will definitely be buying more.

3 July 2025
Unprompted review
Rated 5 out of 5 stars

I’m a little cautious about buying…

I’m a little cautious about buying shoes on the internet. I’m a 41/42 with fairly wide feet but I order a 42 on their digital advice. So pleased. The leather is so soft, amazingly comfortable and the colour is true. They are the first thing I pack when I go away. I’m definitely getting another pair.

3 October 2025
Unprompted review
Rated 4 out of 5 stars

Good product, not so good logistics

Lovely warm slippers that also look good and feel comfortable. Great fabric design. There is some arch support, though I’d prefer a bit more. My second pair of Viba shoes. I love them, but they’re very expensive. If you’re going to persuade me to send that much money online again, you need to have much better customer service and logistics - the struggle to speak to a human or get realistic delivery dates has put me off buying more.

1 October 2025
Unprompted review
Rated 1 out of 5 stars

Never again

It just ergonomics good when you not moving
Otherwise slips of the feet too easy have to bend toes invary when walking so you won’t loose them
Very heavy like builders boots
And edge cutting into skin making bad experience to worse
Return page doesn’t load so you can’t return it so keeping it home as a reminder don’t buy online ever again

10 July 2025
Unprompted review
Rated 5 out of 5 stars

VIBAe: London Bio Leather White Trainers/Sneakers

I bought Vibae's London Bio Leather White trainers two months ago and so far, it has not disappoint. I thought that it's small but it adjusted to my feet so that's very good! I like the quality of leather and the sole. Overall very comfortable, although, I need a week to break it in. Once that was done, I used it everyday. I'd recommend the shoes but you need to get your size right. I am contemplating whether to try their Woodstock leather boots but I will have to read more reviews about it before deciding so.

22 September 2025
Unprompted review
Rated 1 out of 5 stars

Quickly gets too wide for normal…

Quickly gets too wide for normal feet’s😕
Lovely slippers and sandals but quickly expands so much get too wide so it’s too risky to keep wearing them. What a shame they don’t come in a women Narrow version. Had to give 2 pair away😕

19 July 2025
Unprompted review
Rated 5 out of 5 stars

The service was outstanding and so were…

The service was outstanding and so were the shoes.
But we had to send a pair back as they were the wrong size, after telling us how to measure.
It does say free returns!! but in the small print it says there will be a £10 restocking fee.
After buying two pairs of shoes and the cream to take care of them, the restocking fee was extortionate!! One was not impressed shocking.

23 August 2025
Unprompted review
Rated 5 out of 5 stars

Great comfortable slide

Great comfortable slide. Soft leather. I do have quite wide feet and they work great for my foot. I had to exchange for larger size and they made us quick and easy.

31 July 2025
Unprompted review
Rated 5 out of 5 stars

I recently purchased the VIBAe shoes iGreat for those with high arches and those particular about footwearn…

I recently purchased the VIBAe shoes in Linen Pacific Blue and overall, my experience was excellent. The only hiccup was that they run a bit small—my usual European size didn’t fit. Thankfully, the return and exchange process was seamless. I was able to return them free of charge, and the replacement pair (one size larger) arrived quickly.

The shoes themselves are extremely comfortable, with insoles that are especially supportive for anyone with a high arch. Having broken both of my legs in 2016, I’m very particular about footwear, and these shoes fit the bill perfectly. I’ve also purchased a pair in black leather and love them just as much.

Highly recommend VIBAe for their comfort, style, and excellent customer service!

16 June 2025
Unprompted review

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