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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the shoes, noting the soft leather, excellent craftsmanship, and overall comfort. Many find the footwear to be well-made, durable, and stylish, often describing them as the most comfortable shoes they have ever worn. The unique insoles are particularly appreciated for providing good support, especially for those with high arches. However, some customers have experienced issues with product quality, such as shoes developing holes or the leather being fragile and chipping. There are also concerns regarding sizing, with some finding the shoes run small or large, leading to the need for exchanges. Delivery service is another point of dissatisfaction for a minority of people, with reports of significant delays, lack of communication, and unexpected additional fees upon arrival.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praise the shoes for being exceptionally... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the excellent craftsmanship, soft... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express satisfaction, frequently... See more

Price

Consumers find price to be ambiguous, with many considering the products well-crafted and worth their cost,... See more

Delivery service

People report ambiguous experiences with delivery service. Many customers praise quick shipping, stress-free... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lovely warm slippers that also look good and feel comfortable. Great fabric design. There is some arch support, though I’d prefer a bit more. My second pair of Viba shoes. I love them, but they’re ver... See more

Rated 3 out of 5 stars

The shoe leather isn’t as soft as I was hoping they’d be and although they are comfortable they do feel as though they will slip off when I’m walking. I think the shoes do not reflect the quality expe... See more

Rated 5 out of 5 stars

I have enjoyed a summer walking on air in Viba Roma mules and after purchasing Helsinki ankleboots, my feet just kept on smiling. Such a comfortable fit, like a glove. I just bought insole replacement... See more

Rated 5 out of 5 stars

I have a genuine appreciation for my Vibae footwear collection. Some of the standout pieces for me include the Zuma Bio Suede in Tan Brown, the Roma Bio Suede in Bosco Khaki, the striking Helsinki L... See more


Company details

  1. Shoe Store

Written by the company

The online comfort shoe brand with retail stores in Helsinki, Malibu, Barcelona, Sydney and Tokyo. VIBAe shoes are designed in Finland and crafted with love in Portugal.


Contact info

3.7

Average

TrustScore 3.5 out of 5

320 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

nice comfortable shoe

nice comfortable shoe, fits especially nice around my toes. Other shoes hurt especially my little toe, not these! I only expected a little more support from the sole. But that is really the only thing. I am satisfied with my purchase, especially because they delivered quickly. I think it is a reliable company.

6 March 2025
Unprompted review
Rated 5 out of 5 stars

ViBAe shoes

These are my most comfortable slides my feet has not hurt at all and that's saying alot plus this is my 5th pair I bought all the colors available in this style so I guess I'm obsessed...

3 March 2025
Unprompted review
Rated 5 out of 5 stars

My first Vibae boots are simply wow

My first Vibae boots are simply wow. Soft leather, wide, loose shaft, comfortable and go with every outfit. In winter with thick socks (one size larger), in summer with loose clothing and barefoot... I love them already.
Thanks for the quick delivery

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Got another pair of shoes from VIBAe

Got another pair of shoes from VIBAe. They are just so comfortable and easy to wear ,will be wearing these all year round. I know they are expensive but on a cost
per wear basis they are worth every penny to me. I really struggle to find comfy shoes that fit and dont hurt my feet, these are perfect, so i am not wasting my time trying to break shoes in!

12 February 2025
Unprompted review
Rated 1 out of 5 stars

Could someone PLEASE respond to this!!!!

Really poor service!!!!
I ordered my boots on the 16th January and they were shipped on the 20th.
Meanwhile I was informed that there would be an additional cost of over £52 taxes which had to be paid to UPS. I contacted you on the 23rd to say that i would not be accepting the boots as it made them ridiculously expensive.
The UPS man arrived and I refused them and he said that I wasn’t the first person to do this - there were a lot of disgruntled people out there who were being asked for more money to pay before receiving their goods, and therefore a lot of returns.
Customer care told me that it was clearly stated in the ‘small print’, but obviously it was so unclear that I did not see the ‘small print’!!!
I have heard nothing back from you having issued a return on line to try and get some sort of response, but nothing.
PLEASE can you refund me the money for the boots that I did not accept immediately as this has gone on long enough now!!

7 February 2025
Unprompted review
Rated 5 out of 5 stars

So far so good!

HELSINKI Leather Cocoa Brown shoes. I haven’t had the shoes long, but here is my review so far. When you first receive them, you will be struck on how light the shoes are. The presentation is nice also, but it should be good. When I ordered them, I used the app. It is a good job that I chose the size from what brand shoe I wear and what size, apposed to the actual measurement of my feet. Otherwise, the shoe size would have been too big. Like I said, I haven’t worn them once so far, it it was like wearing a pair of shoes that you have worn before. I have never had a pair of shoes from the get go that were so comfortable. They also look so good on your feet. I am so far extremely happy.

September 16 2025 UPDATE

FANTASTIC SHOES. FIT WONDERFULLY WELL AND EXTREMELY COMFORTABLE. I WILL BE PURCHASING ANOTHER PAIR!

28 January 2025
Unprompted review
Rated 5 out of 5 stars

Good quality but expensive

Product looks great.
Delivery was fast considering the origin of the package.
At first the fit was a bit tight but after a week of daily wear they start to feel more comfortable.
The leather is a bit on the thin side but that adds to the comfort (weight and flexibility)
I would buy one size up next time, hopefully in a long time...

15 January 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed!!!

Do not order the wool Roma slippers!!Mine came out of the box all crumpled and puckered at the top. Sewn that way and not what you would expect for such an expensive pair of slippers. Contact with customer service is a mixed bag, nothing has yet been done to resolve it and I have written to them numerous times. So save yourself the hassle and never get the Roma wool slippers!Indifferent quality.

11 January 2025
Unprompted review
Rated 5 out of 5 stars

Another pair of Viba

About a year ago I bought a pair of Viba Roma….. Now I had to buy another pair but in a different colour…. And why? They are absolutely my most used shoes…. I don’t think I have to say more ….

8 January 2025
Unprompted review
Rated 5 out of 5 stars

Quality and beauty

Short delivery and impeccable products. The slippers are well made and makes you feel like you walk on clouds. A true quality product.

15 January 2025
Unprompted review
Rated 5 out of 5 stars

The perfect comfortable slide!

These shoes are perfect for casual days and running errands. The removable (and replaceable!) insoles are an amazing feature. The presentation in the box was beautiful and functional. It is obvious VIBAe cares about the quality of their products.

The shoes are very comfortable, conforming to my foot after just a few wears, and the character and quality of the leather make this shoe my new favorite.

28 December 2024
Unprompted review

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