Viana Care Reviews 346

Ezequiel with customer care went above and beyond to help me! My first shipment was delayed and he helped me to locate it, but not only that he sent me an additional order! I will purchase again!

Excellent product
Excellent service
Fast delivery

I placed my ordered on Aug, 3
They supposed to email me the track #
In 3 business days but I did not received it whoever I received my order on Aug, 9 (yesterday) (basically 4 business days) in good shape and good quality.

Edit today 8/8/21. Received my order. Everything was in great condition.

I placed an order a week ago and haven’t heard anything. I’ve sent an email asking for tracking information and haven’t heard anything back.

I just received the products,so I haven't used them yet. The service was great. I sent an email in the a.m. to ask for my tracking number by the afternoon I had already received the products. The customer service got back with me immediately. Very happy with customer service and shipping time. Looking forward to using the products

This company started good a while ago and now they say they only ship to the US and that's because they scamming us. They take your payment and never send your order Then what they do is start linking the emails of all the people that are complaining in a chain email so all of us get each other's email about not receiving not receiving our order I guess this is their insult to injury. This place is now scamming people do not order I repeat do not order from this place you will not get your order and you will lose your money. They may even go as far as sending you an airbill but when you look up the airbill it will say no information available.

This is a very good company with excellent customer service and communication. High quality products with great prices

Their products are wonderful, the fillers and botox give an excellent result, they do not generate any teepee, drugs or discomfort, their durability is very good.

UPDATE: 7/27/21
I received my package on time as promised. I'm very happy with this company!

UPDATE:7/24/21
I'm now getting regular communications from company and confirmation from UPS. I'm feeling much happier about Viana Care!

UPDATE: 7/23/21
I've now received a UPS shipping conf indicating it was shipped yesterday as well 2 emails from vendor. I'm feeling much better. This review will go to a 5 if I get within the committed window of 10-12 days from order.
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UPDATE: 7/22/21
I appreciate the reply and will update my review upon seeing shipping details and/or receipt of item ordered.
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I think I may have been ripped off. I was hesitant to order from a company outside the US but took a chance since they seemed to have a very professional site and order process. But after ordering and quickly receiving an order confirmation, I've gotten nothing else. I paid $30 for shipping and I've gotten no notice that they've shipped or are even preparing the order. And customer service hasn't responded to my emails. I would be very cautious with this company.

I've been using Vianacare since April 2020. I've made 4 orders from vianacare, all arrived as described. Excellent customer service, they promptly resolved a quality issue I had with a product and sent me a replacement, even covered the shipping costs. I am devastated that they are currently not shipping to Canada. I plan on using Vianacare again when they reopen global shipping. I was not compensated or offered a discount in any form in exchange for this review.

My Items came extremely HOT when I question them by email I received a response that its ok to use when some of the items need to be refrigerated and I will be injecting them in my BODY! This is by far the worse customer service I have ever dealt with. I am waiting for a response about sending the items back and all I get is that I will have to pay for the cost of shipping back when clearly the items in question came HOT which means damaged as they needed to be COLD. I will never be buying from this company again and I will not be referring them!! I though because many people on YOUTUBE promote them that they are good but they are NOT. All I asked for was to return the items.

Great costumer service and fast shipping!!

I love ordering from this Company. Always A1 products, always arrives in a few days and they always include gifts. I am so happy to have found Viana Care! Thank you so much for everything. And the customer service is impeccable.

Customer service is great. I didn’t get the attachments in the box when I received my BB glow order, then I contacted customer service and they agree to ship it to me for free and also offer to ship anything I like to purchase free of charge, so I ordered a numbing cream this time, which is free shipping with the attachments for the BB glow. Very satisfied with their resolution!

Very frustrated. It's been about 3 days since i placed and ordered my items and i have not gotten a confirmation email or receipt for my purchase. Ive sent several emails to Customer Service and It seems as if there is no Reps to handle customer issues or concerns!!! I really hope i get my order or my money back. No Stars if it were possible!!!

**UPDATE**
So I received my order on the 25th of June. Everything got delivered in perfect shape. The packages were very well wrapped for protection.
I apologize if I was rude but, it would really help if a confirmation or a receipt was sent right after paying for the product. I hadnt received either and it took days to get ahold of someone due to it being a weekend. Product is great and so is customer service once they contact you. Updating my stars!!

Just wanna tell everyone that I am very satisfied in my experience with Viana Care customer service people especially Ezequiel...I had a little problem with my deliveries but Ezequiel stepped up and extend his helping care to me and now I am very happy. Thank you!

My order was lost in the mail system, or delivered to another home. I worked with Elena, at Vianacare, through all the details, as we both worked through the issue. Although I was disappointed that my product was lost, Elena sent me an email stating that a new one is on the way. In a difficult situation, Vianacare came through with their customer service. My suggestion to anyone who encounters an unforseen incident should get with customer services immediately. This is twice I have shopped with Vianacare, and highly recommend their products and services.

I love this site love all products I’ve purchased never disappointed very trusted site fair prices fast shipping I’m in love with viana care customer service is fast and caring highly recommend to everybody!!!!

I love this company, excellent customer service they have a great products, they solve all my problems especially Elena She helps me a lot l am looking forward for more purchase.