Urbis B2B Online & Destination Services Reviews 

To start off I have only given this company one star as I am unable to give it NO stars!!
I booked a return transfer from Lanzerote airport to our hotel in Playa Blanca and paid in full on the original booking date as you have to do, on arrival at Lanzarote airport we followed the instructions on the booking form to the letter and were directed to a very large 60 seater coach, after approximately 20 minutes wait there were 3 couples including us on board, this large coach then set off and dropped us off outside our hotel, although it seemed like overkill to use a large 60 seater to drop off 6 people I wasn’t too concerned at the time, however halfway through our 6 day holiday I received a text from Viajes Urbis stating they would uplift us outside our hotel at 11:23 am on the date we leaving and that if this was suitable I didn’t need to reply or get in touch with them. So far so good.
On the date we were due to leave we booked out of room and went outside to the hotel entrance to await our pickup, this was at 11:00 am so as to ensure we didn’t miss the coach.
At 11:45 we were still waiting so I phoned the helpline number on the booking form to enquire were our transportation was, the phone was answered by an English speaking male who rudely stated that we weren’t getting picked up and that we should ‘Just get a taxi’
When I asked why there was no transport for us he said ‘ it’s just one of those things!!’
When I asked about the fact I had already paid for the return journey he said ‘you can always try and get a refund’ and hung up the phone.
My advice is to avoid this bunch of thieves like the plague. They are certainly the worst airport transfer company I have ever dealt with.

I was left waiting at Malaga airport for a half hour and still my driver never showed up. I got a taxi outside arrivals. I contacted the company requesting a refund and they said no because i was a no show which is not true. There driver was late. Very unprofessional and bad customer service which basically implied that i was a liar.
Get a cam if your arriving in Malaga. There a plenty waiting just outside arrivals and there is no waiting.

First and foremost I’d like to say that I am extreme dissatisfied by your services. I ordered a two-way transfer, from Malaga to Marbella 3-7th of May. My full name is Ariana Ghafouri, and I stayed at Hostel Bohemia.
Upon arrival the service was great. However I was dropped off at the wrong hotel (San Cristobal) Even before the drop off, I informed the chauffeur that the hotel he said to me, was the wrong hotel, but his English was limited, which in this case is unacceptable when dealing with tourist.

I called the office on the 6th of May, to ask about the pick-up time. I was told that I’ll be picked up at 03:25am on the 7th. I asked if I get picked up at the RIGHT hotel this time, and the sweet lady confirmed that.
I was in the lobby at 03:00 and waited until 4:15 for my pick-up, but absolutely nobody showed up. That is absolutely UNACCEPTABLE. I tried reaching you on your emergency numbers, but no one picked up. I almost missed my flight, and had to pay 80 euros for a taxi, even though I had already payed for my transfer with you.

I’m looking for a refund of my taxi bill. I’m very angry and disappointed.

I have sent countless email, and I still haven’t heard from the company.

Very bad. We booked a transfer from the airport to the hotel. Our plain was 20 minutes late. There was nobody with our namecard waiting. We had to look through the whole terminal to find the office. We asked the info point of the airport. The told us were the office was. There we were rudely sent away: you have to go 4 offices the other way. There was a woman that said: the bus is already gone, take a taxi. We already paid for transfer, now we had to pay again? She said: you can ask your money back at the office. We e-mailed the office. No reply. E-mailed again. Answer; no we do not give your money back. You're plane was late. You arrived at 14.58, the bus left at 15.00, we waited an hour. Sorry? How is 20 minutes late an hour and how can we get off the plane in to minutes to get to our transfer that apparently leaves at three? How were we supposed to know? It is very common planes are late. Very bad service, we feel betrayed, because the woman in the office said we would get our money back. And we were totally left alone, finding our way to the hotel. This is not how you want to start your vacation: paying money for getting nothing.