Javier as usual made my experience great. He has been soo helpful on many occasions. He a hard worker and determined to make sure his clients are well cared for. My only issue with the company is per... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Andrea was very attentive, respectful and caring of my reservation. She is very patience with computer skills that was outstanding. Her name remind me of a very close person from a long time ago. I... See more
Company replied
This is the first time I am using your company; nonetheless, from the beginning, I was attended to by Ms. Angelica Usma who proved to me to be an exceptional Customer Representative. Her professional... See more
Company replied
Ms Collie was very helpful, very friendly and very professional. She assisted me with a cancellation and rebooking. The process was smooth, fast and hassle free.
Company replied
Company details
Information provided by various external sources
En Viajemos.com podrás encontrar precios altamente competitivos en hotelería y alquiler de autos con destino a Estados Unidos, Europa, Canadá, México y Brasil. Compara los precios de las mejores rentadoras de alquiler de autos y reconocidas a nivel mundial, seleciona el auto que más se ajuste a tus necesidades y reserva tu auto online en tres sencillos pasos ¡Descubre los privilegios que solo una agencia líder puede ofrecer! _________________________________________ In Viajemos.com you can find highly competitive prices in hotel and car rentals to the United States, Europe, Canada, Mexico, and Brazil. Compare the prices of the best, widely known car rental agencies, select the vehicle that better suits your needs, and reserve your vehicle online with three easy steps. Discover all the privileges that only a leading car rental agency can offer!
Contact info
SW 1st Avenue 3612, 33145, Miami, Florida, United States
- +1 786 924-3703
4.7
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I booked for Ford Focus at Budget but…
I booked for Ford Focus at Budget but someone had me as a Colombian license. I could not pick up the car.I called Viajemos only to have a machine to deal wit that said the reservation was not valid. I lost my money, beware will this company, a scam.
18 May 2026
Unprompted review
Reply from Viajemos.com - USA
Hello Hector, we’re very sorry to hear about the issues you faced with your reservation and understand how frustrating it must have been not to pick up the car. 😔
We will contact you directly to review your case and provide the proper assistance to resolve this situation. 🚘📄
Service & Price
28 April 2026
Reply from Viajemos.com - USA
¡Hola!
Gracias por tu comentario. Nos alegra saber que tanto el servicio como los precios fueron de tu agrado. ¡Siempre estamos aquí para ofrecerte lo mejor! ✈️🚗
God information and god benefits.
12 April 2026
Reply from Viajemos.com - USA
Hello Ricky,
We’re glad to know you found the information helpful and the benefits valuable. We always aim to provide clear details and great options to make your reservation easier. 📘🚗
We’ll be happy to assist you again whenever you need support for your next trip. 🌍✨
Javier as usual made my experience…
Javier as usual made my experience great. He has been soo helpful on many occasions. He a hard worker and determined to make sure his clients are well cared for. My only issue with the company is perhaps more agents. Waiting for an answer at times can be quite long. Javier and Juan has always been excellent in getting me and my group what need when we
Need it. They’re great!!
17 April 2026
Reply from Viajemos.com - USA
Hello Dan,
Thank you for sharing such a detailed experience. We're glad to know that Javier has consistently provided great support and has been so helpful on multiple occasions. His dedication to ensuring clients feel well taken care of truly reflects the level of service we aim to provide. 👏🚗
We also appreciate your feedback regarding response times. Your comments are very valuable, as they help us continue improving our processes and team capacity to provide faster assistance. It’s great to hear that both Javier and Juan have been excellent in supporting you and your group whenever needed. 🤝⭐
We look forward to assisting you again on your next reservation and continuing to provide you with a great experience. 🌍🚙
Daysi Acosta is amazing
Daysi Acosta is amazing, she made everything easy for me. Thanks.
8 April 2026
Reply from Viajemos.com - USA
Hello Carmen,
We’re so glad to hear that Daysi Acosta made the process easy for you and provided amazing support. Her dedication to helping is exactly what we aim for in every experience. 🚗🌟
Car rental
Más. Laura Duran was very diligent and help me all the time with my car rental. Thank You very much Laura.
24 March 2026
Reply from Viajemos.com - USA
Thank you very much for your kind words, Laura! 🌟
We’re glad to know that Laura Duran was diligent and supported you throughout the entire car rental process. Providing constant guidance and reliable assistance is always our priority 🚗🤝
I had an excellent experience with…
I had an excellent experience with Viajemos. The service was very professional from start to finish. The staff Javier Calderon was attentive, helpful, and made the entire process smooth and stress-free. Everything was handled with care and efficiency. I highly recommended them for their outstanding service and professionalism.
18 February 2026
Unprompted review
Reply from Viajemos.com - USA
Hi, Kevin! 🌟
Thank you for such a detailed and thoughtful review. We’re truly pleased to know your experience with Viajemos was professional from beginning to end. It’s wonderful to hear that Javier Calderón made the process smooth, attentive, and stress-free for you.
Your recommendation means a great deal to us, and we look forward to assisting you again on your future travels. 🚗
Javier Valdron has a one of the best…
Javier Valdron has a one of the best agents working with Viajemos. He is very patient and ensures that everything is correct before he ends the call. Great agent
14 November 2025
Unprompted review
Reply from Viajemos.com - USA
¡Hi Lucius!
Thank you for highlighting Javier’s great work — his patience and attention to detail truly stand out 🙌✨ We appreciate your trust!
Assistance provided by Claudia Munoz…
Assistance provided by Claudia Munoz was Excellent. Responses could be a little faster.
23 October 2025
Reply from Viajemos.com - USA
Thank you, Krishna!
We’re glad to know Claudia provided excellent assistance. We appreciate your feedback about response time — it helps us keep improving to serve you even better next time. 🚗✨
Nadeska is amazing
Nadeska is amazing. She is very attentive and very helpful. She never stopped helping me.
28 February 2024
Reply from Viajemos.com - USA
Dear Michael,
We’re glad to hear that our professional, Nadeska Brito, efficiently solved your request and provided you with excellent assistance! It’s very important for us that every process you experience with us is satisfactory. With you in mind, we offer 24/7 assistance.
Thank you for choosing Viajemos.com, have a wonderful day!
Excellent service and very helpful
Excellent service and very helpful. Thank you very much Vanessa Ramirez for your excellent service and patience
26 October 2023
Unprompted review
Reply from Viajemos.com - USA
Dear Oscar,
We’re glad to hear that our professional, Vanessa Ramirez, efficiently solved your request and provided you with excellent assistance! It’s very important for us that every process you experience with us is satisfactory. With you in mind, we offer 24/7 assistance.
Thank you for choosing Viajemos.com, have a great day!
Great customer service from Ms Collie
Ms Collie was very helpful, very friendly and very professional. She assisted me with a cancellation and rebooking. The process was smooth, fast and hassle free.
6 June 2023
Unprompted review
Reply from Viajemos.com - USA
Dear,
We are happy to hear that you enjoyed our online assistance! Please remember that we are available 24/7 for anything you need.
Thank you for choosing Viajemos.com, have a great day!
Happy to hear about your company
This is the first time I am using your company; nonetheless, from the beginning, I was attended to by Ms. Angelica Usma who proved to me to be an exceptional Customer Representative. Her professional attitude invited me to continue with my quest to rent a car from your company. I hope to have made the right choice.
7 December 2022
Reply from Viajemos.com - USA
Dear Roberto,
It is very kind of you to know that the recommendations and suggestions provided by Angelica Usma so that you did not cancel your reservation, have allowed you to feel more confident at the time of booking.
¡Thank you very much for choosing Viajemos.com, great day!
Andrea was very attentive, respectful, professional. She has an awesome persona.
Andrea was very attentive, respectful and caring of my reservation. She is very patience with computer skills that was outstanding. Her name remind me of a very close person from a long time ago. I will relied on Viajemos.com on my future travel needs. The agency needs more people like her.
787-413-8815
Thank you very much,,,
Thank You Andrea
15 December 2022
Reply from Viajemos.com - USA
Dear Felipe,
In advance, we deeply appreciate your confidence in us, it is a pleasure to know that our consultant Andrea Rodriguez gave you the best assistance to solve your needs. For us the satisfaction of our customers is paramount.
Thank you for choosing Viajemos.com, have a nice day!
Good experience
27 November 2022
Reply from Viajemos.com - USA
Dear Edward,
It was a pleasure for us to help you with your request, for us the most important thing will always be your confidence in our services. We hope to count on you in your future reservations, in case you need something again, do not hesitate to contact us.
Thank you for choosing Viajemos.com, happy day!
Reply from Viajemos.com - USA
Dear Horst,
We appreciate you taking the time to share your experience. It is very important for us to know that you were satisfied with our service and the prices we offer you. Remember that we will always be willing to help you with whatever you need.
Thank you for choosing Miles Car Rental, I hope you have a happy day!
This company is outstanding I have used…
This company is outstanding I have used them before and very please thanks
8 November 2022
Reply from Viajemos.com - USA
Dear Robin,
We are grateful to you for your loyalty during these last years and we love to know that you enjoy our service, remember that we will always be ready for whatever you need.
Thank you for choosing Viajemos.com, have a nice day!
I helped a family member with the car…
I helped a family member with the car rental. When we process the information my cousin used her card and the reservation was under her boyfriends name. I told my cousing to contact the company and she did call a 1-800 number listed on her confirmation document. The person who assist my cousin told her that she could make the changes at time of car pick-up. Once she got to the rental they did not help her at all and said she needed to contact the site she used for reservation. I did a 3 way calling and spoke with Cindy Salazar.....Cindy also said she was unable to help her with the changes because the time had pass for pick up. We provide Cindy with the info of the number my cousin called, date and time. I also asked Cindy to speak with a supervisor and she said that they were unavailable and she had no idea how long the wait was going to be. I told Cindy that we were going to wait a time pass and nothing. I am sure that Cindy could've done something for my cousing since it was miscommunication on their end.
After all my cousin was unable to get her car rental, was told that she had to still pay 20% of cancelation fee. Also she was only going to waive the 20% fee if she renter again thru them with the rate they had at the moment witch it was insane.
DO NOT RENT THRU THIS COMPANY THEY DO NOT HELP EVEN THOUGH THEY PROVIDE WRONG INFO TO MY COUSIN. ALSO THERE'S NO SUPPERVISOR AVAILABE AT ALL. Leidy Segura (supervisor) WAS NOT AVAILABLE TO HELP US WITH THE ISSUE.
27 October 2022
Unprompted review
Reply from Viajemos.com - USA
Dear Betzaida,
We are very sorry for the situation you have experienced. As I indicated a moment ago to the owner of the reservation, the reason why the vehicle was not delivered was due to non-compliance of requirements, which are in our Web Portal before, during and after making the reservation. Even so, it will be a pleasure for me to accompany you and provide support to solve this situation in the most favorable way for you. I will remain attentive in case you need anything else.
Thank you for choosing Viajemos.com, happy day!
The booking experience was easy and a…
The booking experience was easy and a great price.
25 September 2022
Reply from Viajemos.com - USA
Dear Louise,
Thank you for letting us know about your experience during the booking process. For your preference, we will stay updated and focused on serving you as you deserve.
Thank you for choosing Viajemos.com, happy day!
This is the second time using your…
This is the second time using your services. Easy search engine. Specifications are clear. Very pleased.
9 September 2022
Reply from Viajemos.com - USA
Dear Arlene,
We thank you in advance for your confidence in us, we hope to continue providing you with the best experiences. You can count on our support at all times. You are always welcome.
Thank you for choosing Viajemos.com, have a happy day!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.