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VetShop.co.uk Reviews 

3,401
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 116 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and highly competitive prices offered across a very wide variety of pet food and supplies. Consumers genuinely appreciate the daily convenience of smoothly navigating the digital website, setting up repeat subscription orders, and receiving prompt customer support whenever required. Some reviewers were not happy with delivery complications caused by external couriers, which occasionally resulted in frustrating shipping delays or missing parcels. A few people also noted occasional recurring problems regarding heavily damaged packaging, incorrect item quantities, or receiving goods nearing their official expiration dates.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, highlighting prompt and efficient shipping times.... See more

Price

Reviewers mention positive feedback about price, often describing products as very reasonable and... See more

Product

People report positive experiences with product variety and quality, noting a large range of items available... See more

Order

Customers consistently note positive experiences with order processes, highlighting fast shipping and great... See more

Service

Customers had positive experiences with service, frequently highlighting efficient delivery, competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very wide range of products available and at competitive prices. I regularly purchase the Peckish fat balls from them as they are such a bargain price and always prompt delivery. Sadly we don't have o... See more

Rated 5 out of 5 stars

This is an excellent shop that I happened upon whilst searching the Web for my Cavachons dog food. Not only do they sell it in larger packs than found in the shops, their delivery was second to none -... See more

Rated 5 out of 5 stars

Big variety of brands I buy. Very decent pricing and sales are very good. Very often it has offers so signing up to be notified of these does help you budget. Yes, you pay for delivery. It's often v... See more

Rated 5 out of 5 stars

This is the first time I’ve used VetShop.co.uk for my purchases, they have a good selection of items, although they aren’t the cheapest around they do provide a prompt service, the items I’d ordered a... See more


Company details

  1. Pet Store
  2. Bird Shop
  3. Animal Feed Store
  4. Pet Supply Store

About VetShop.co.uk

Written by the company

VetShop.co.uk is a family-run online retailer specialising in veterinary diets, flea and worming treatments, supplements and everyday pet essentials.

We stock thousands of products from trusted brands like Hill's, Royal Canin and Frontline, delivered quickly and reliably across the UK. And with our Subscribe & Save service, your pet's food and treatments arrive automatically, right when you need them – with a saving on every order.

Every member of our team is a pet owner, so when you call or email us, you're speaking to someone who genuinely gets it. No call centres, no scripts – just friendly, knowledgeable people who care about your pets as much as you do.

Why shop with us?

  • Next day delivery available
  • Subscribe & Save on every repeat order
  • Apple Pay & Google Pay accepted
  • Friendly UK-based customer service

VetShop.co.uk - online pet supplies delivered to your door


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(3,401)

124 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very pleased I ordered from vet shop on this occasion. I needed an order quickly and got next day delivery plus a choice weight which was just what I needed to take my dog on a short break away .

Very pleased I ordered from vet shop on this occasion
I ordered dry pet food . I found what I was looking for on the web site, in the (small) size I needed and with next day delivery (extra cost). I wasn’t sure if the order had been received but sure enough my order did arrive the n xt day.

31 May 2025
Unprompted review
Rated 5 out of 5 stars

Great price!

Used for the first time the other day and will definitely be using again! Very competitively priced and fast delivery.

12 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent customer service experience

I’ve been using VetShop’s Bottomless Bowl service for over four years now and couldn’t be more satisfied. Their deliveries are always on time, communication is excellent, and their customer service is truly outstanding—friendly, helpful, and attentive. The entire team is fantastic, and their dedication really shows. Highly recommend VetShop to anyone looking for reliable and hassle-free pet food service!

12 May 2025
Unprompted review
Rated 5 out of 5 stars

First order & not my last :)

I'm really impressed with Vetshop.
It's my first time ordering from them and I was really impressed with how fast the delivery arrived, I ordered the dog food late on Thursday & Friday morning it ha arrived and I could start transitioning my dog onto his new food.
Lovely friendly service
Thank you x

9 May 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

After a terrible service from another large pet store I decided to go back to Vetshop although it is far away from Devon. Order arrived at 7pm by Evri who apologised for late delivery. My main reason is you can speak to a human far better then typing to a robot who cancelled my order 4 times. Well done VETSHOP.

1 May 2025
Unprompted review

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