Our Cob has a pattern joint which is/was arthritic. He has undergone various treatments culminating in a gel injection into the joint as a "buffer". His Vet at the time suggested Harpagyl for pain r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I spoke with Laura - a real human being! She was sweet and understanding, especially of my lack of techie skills. She was very reassuring and talked me through uploading the prescription The human... See more
Company replied
Rang company as had some queries around the prescription. Member of staff I spoke to was very helpful and was able to take payment there and then and arrange the despatch of my dogs medication. I was... See more
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Been ordering my cats prescription from them for a few years now and I cant fault them. Nice and simple to upload the prescription, order gets approved and dispatched very quickly and delivery is quic... See more
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Company details
Written by the company
Founded by Dr Charlotte Inness MRCVS, an independent North Yorkshire Vet, we supply prescription medication, non-prescription medication, supplements and much more for all animals, large and small, with savings up to 75%. Helping tens of thousands of animal owners across the UK access the most affordable veterinary health care with no compromise on customer service.
Contact info
Sutton-on-the-Forest, YO61 1ET, York, United Kingdom
- 01904463001
- hello@vetmedi.co.uk
- vetmedi.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Reply from VetMedi.co.uk
Thank you for your great review! We're delighted to hear that you were happy with our competitive prices and fast delivery. At Vet Medi, we’re committed to providing a reliable and affordable service to make accessing pet prescriptions as simple and convenient as possible. We really appreciate your support and look forward to helping you and your pet again in the future.
Really easy ordering process and…
Really easy ordering process and incredibly fast delivery. Thanks!
10 July 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you found our ordering process easy and that your delivery arrived quickly. At Vet Medi, we aim to make ordering pet prescriptions as simple, convenient, and efficient as possible. We really appreciate your kind feedback and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your excellent review! We're delighted to hear that you experienced a great, quick, and efficient service from placing your order through to delivery. At Vet Medi, we strive to make the prescription process as smooth and reliable as possible for pet owners. We really appreciate your support and look forward to helping you and your pet again in the future.
The order was dealt with very promptly…
The order was dealt with very promptly and it was quite easy to order.
9 July 2026
Reply from VetMedi.co.uk
Thank you for your lovely review! We're delighted to hear that your order was dealt with promptly and that you found the ordering process easy. At Vet Medi, we aim to provide a simple, efficient, and reliable service to help pet owners access the medication they need. We really appreciate your support and look forward to helping you and your pet again in the future.
Reply from VetMedi.co.uk
Thank you for your fantastic review! We're delighted to hear that you found our service to be first class. At Vet Medi, we’re committed to providing a reliable, efficient, and convenient experience for pet owners. We really appreciate your kind feedback and look forward to helping you and your pet again in the future.
Medications sent quickly and excellent communication.
Needed tablets quickly for my cat that is undergoing palliative care. They contacted me right away about a problem with the prescription (issue with my vet at my end). I explained I needed the tablets quickly and they sent them out right away and kept me informed of when they were due. They arrived the next day.
9 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your experience. We’re very pleased to hear that our team was able to help you quickly and resolve the prescription issue so your cat could receive the medication without unnecessary delay. We understand how important timely access to medication is, especially when caring for a pet receiving palliative care, and we’re glad we could provide support and keep you informed throughout the process. Thank you for choosing Vet Medi, and we’re sending our best wishes to you and your cat.
Reply from VetMedi.co.uk
Thank you for taking the time to leave your feedback. We're very sorry to hear that your order took longer than expected to arrive, especially when it was for your dog's wellbeing. We completely understand how frustrating and worrying that must have been.
While we do our best to dispatch orders promptly, we appreciate that delivery delays can be incredibly stressful when pets are involved. We're relieved to hear your dog is okay.
If you haven't already, please get in touch with our customer support team with your order number so we can look into what happened and see if there's anything we can do to make this right. We value your feedback and will use it to help improve our service.
Needed some medication fast…
Needed some medication fast, as I had been let down by another company. My order was quickly processed and arrived the next day with express shipping, will definitely be ordering here again!
17 July 2026
Unprompted review
Reply from VetMedi.co.uk
Thank you for taking the time to leave such a wonderful review! We’re delighted we could help when you needed your pet’s medication urgently, especially after being let down elsewhere. It’s great to hear that your order was processed quickly and arrived the very next day with our express delivery service.
We’re so pleased we could provide the reliable service you were looking for, and it means a lot to know you’ll be ordering from us again. Thank you for choosing Vet Medi, we truly appreciate your support and look forward to helping you and your pets in the future.
Reply from VetMedi.co.uk
Thank you for your kind review! We’re delighted to hear that you were pleased with both our service and our prices. We’re committed to providing high-quality pet medications at competitive prices, alongside a reliable and convenient service for all our customers.
Thank you for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pets again in the future.
Quick & easy
Easy to order. Full guidance given with regards to relevant paperwork needed. Quick and very secure delivery.
28 June 2026
Reply from VetMedi.co.uk
Thank you for your fantastic review! We’re delighted to hear that you found our ordering process easy and that the guidance provided on the required paperwork was helpful. We’re also pleased that your order arrived quickly and securely. We aim to make every step of the process as straightforward and reliable as possible for our customers.
Thank you for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pets again in the future.
Reply from VetMedi.co.uk
Thank you for your wonderful review! We’re delighted to hear that you found our service reliable and that you’ll be using us again. Providing a dependable and convenient service for pet prescriptions is our priority, so your feedback means a great deal to us.
Thank you for choosing Vet Medi. We truly appreciate your support and look forward to helping you and your pets again in the future.
Reply from VetMedi.co.uk
Thank you for your kind review! We’re delighted to hear that your order arrived on time and that you were happy with the product. At Vet Medi, we’re committed to providing high-quality pet medications alongside a fast and reliable delivery service, so it’s wonderful to know we met your expectations.
Thank you for choosing Vet Medi, we truly appreciate your support and look forward to helping you and your pets again in the future.
Good delivery on time
9 July 2026
Reply from VetMedi.co.uk
Thank you for your kind review! We’re delighted to hear that your order arrived on time and that you were happy with our delivery service. At Vet Medi, we understand how important it is for your pet’s medication to arrive safely and promptly, and we’re always working to provide a reliable and convenient service for you and your pets.
Thank you for choosing Vet Medi, we truly appreciate your support!
Great prompt service easy to use…
Great prompt service easy to use website. Cheapest for equiox
9 July 2026
Reply from VetMedi.co.uk
Thank you for your lovely review! We’re delighted to hear that you found our service prompt and our website easy to use. We always aim to make ordering pet prescriptions as simple and convenient as possible while offering competitive prices. We’re especially pleased that you found Equioxx at a great price.
Thank you for choosing Vet Medi — we really appreciate your support!
Very quick delivery will order again in…
Very quick delivery will order again in the future.
10 July 2026
Reply from VetMedi.co.uk
Thank you for your kind review! We’re so pleased to hear that your order arrived quickly and that you were happy with our service. We really appreciate your support and look forward to helping you with your pet’s prescription needs again in the future.
Thank you for choosing Vet Medi!
Reply from VetMedi.co.uk
Thank you for your review! We’re delighted to hear that you received your order quickly. Providing a reliable and efficient service for your pet’s prescription needs is very important to us.
Thank you for choosing Vet Medi
Having never used VetMed before found…
Having never used VetMed before found the staff very helpful and ordering very straight forward.
10 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to share your experience! We’re delighted to hear that your first experience with Vet Medi was a positive one. Our team is always happy to help make ordering pet prescriptions as straightforward and convenient as possible.
We really appreciate your kind words and look forward to supporting you and your pet again in the future.
Thank you for choosing Vet Medi!
Fast and efficient
Fast and efficient. The prescription uploading was very easy and the staff were very helpful
27 June 2026
Reply from VetMedi.co.uk
Thank you for your wonderful review! We’re delighted to hear that you found our service fast and efficient, and that uploading your prescription was easy. Our team always aims to make the ordering process as simple and hassle-free as possible, and we’re pleased to know you received helpful support from our staff.
Thank you for choosing Vet Medi, we really appreciate your kind feedback and look forward to helping you again in the future.
Reply from VetMedi.co.uk
Thank you for your wonderful review! We're delighted to hear that you were pleased with our customer service and that your medication arrived on time.
Providing excellent service and reliable delivery is what we strive for, so it's great to know we met your expectations. We really appreciate your feedback and look forward to helping you and your pet again in the future!
Easy to use with a vet prescription
Easy to use with a vet prescription, arrived after a few days
10 July 2026
Reply from VetMedi.co.uk
Thank you for taking the time to leave us a review! We're pleased to hear that you found it easy to order using your vet's prescription and that your order arrived within a few days.
We aim to make the prescription process as simple and convenient as possible while providing a reliable delivery service. Thank you for choosing Vet Medi, and we look forward to helping you again with your pet's prescriptions in the future.
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