All is good, authentication was fast but every time you sell, they will delay the payment claiming 'additional screening' even though you've sold there before, using same account and your name on the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Nice platform with nice customers, reliable team for support, logistic and payment. Just a thing to improve: the price offered by a customer should only concern the price of the item and not include... See more
Company replied
Although the process is simple it took a long time to finally get a buyer. I was unclear on how the fees worked and I wish it was a better way to communicate during the authentication process, not ju... See more
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This is a great platform to reach our EU guys and gals But, they charge a huge amount to the buyer and 13% at least to the seller, making their commission something like 30%. Its kind of a rip but yo... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
121K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Vestiaire Collective
Dear C,
Thank you for your feedback.
We understand that you are waiting for the delivery of the Courrèges Coat purchased on July 15, 2026.
After checking, we found that the item has been received at our hub before being shipped to you. We can confirm that there have been no recent tracking updates on the carrier's website regarding your item. Following your report, we have escalated your case to the appropriate team, and they will email you as soon as possible to assist you and open an investigation.
Please be aware that this investigation process can take several weeks; we genuinely appreciate your patience. Rest assured that you will receive an email as soon as the carrier provides an update.
We are available for any further questions or requests.
Best regards,
The Vestiaire Collective team
I felt confident parting with my money…
I felt confident parting with my money in a safe and secure website, knowing that Vestiaire had certifed the product - A Louis Vuitton sold out everywhere handbag.
The item was as described - perfect condition - not one mark on it. Delivery was quick - very quick I was on holiday but still had time to collect it in the collection time given.
100% recommend this site.
29 July 2026
Reply from Vestiaire Collective
Dear Lou,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Easy
Easy. Quick authentication. Accepted my offer and shipped quick. I’ve sold on here but not purchased before
5 August 2026
Reply from Vestiaire Collective
Dear member,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Great products
5 August 2026
Reply from Vestiaire Collective
Dear Dion,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Beautiful purse just as described
Beautiful purse just as described! Great customer service, delivered promptly.
3 August 2026
Reply from Vestiaire Collective
Dear Member,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
HORRIBLE WEBSITE!!! Very bad business!
HORRIBLE WEBSITE!!!
I was a tiered seller for years. They send you an email to all of a sudden deactivate your account. They “claim” for certain items they need authentication proof when it is on the actual item! It was truly disgusting how they deal with this!!
8 June 2026
Unprompted review
Reply from Vestiaire Collective
Dear Member,
Thank you for your feedback.
We understand that your account has been closed due to concerns about the authenticity of your listed items.
For your information, if our team has questions regarding a specific item, you will need to provide us with the original invoice for that item so they can assist you.
To help us investigate this matter and provide you with a clear response, please contact us and share any information that may help us identify your account.
Thank you for your cooperation,
Best regards,
The Vestiaire Collective Team
Thank you Vestiaire for a smooth and…
Thank you Vestiaire for a smooth and successful sale .
Always a pleasure to work with you always helpful and a joy .
5 August 2026
Reply from Vestiaire Collective
Dear Amanda,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Authenticate everything
It's nice that these people authenticate everything. Unlike some sites only do it if it's 500.00 or over. Never had any problems with this site.
28 July 2026
Reply from Vestiaire Collective
Dear Janice,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Sincerely,
The Vestiaire Collective team
Raised a problem with an item
Raised a problem with an item.
Didn’t receive any communication
Query automatically closed
Poor service
Would not recommend
29 July 2026
Reply from Vestiaire Collective
Dear CB,
Thank you for your feedback.
We understand that you reported a conformity issue with the Eres One-piece swimsuit purchased on July 27, 2026; however, the claim has been closed.
After reviewing your case, we found that the item was purchased with direct shipping. Once it was delivered, you informed us of a conformity issue. Our team considered your report and emailed you to request additional proof, waiting for your response within 72 hours to assist you; however, we did not receive a reply in that timeframe, which led to the automatic closure of the claim.
According to our policy, if there is no response within the specified timeframe and the claim is closed, we cannot take any further action.
We are here should you need any more information.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Sofia,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Francis,
We thank you very much for taking the time to share your feedback with us
We wish you a lovely day ahead and really hope to see you again really soon !
The Vestiaire Collective team
I cannot begin to tell you how upset…
I cannot begin to tell you how upset and disappointed I have been with this company. I purchased a necklace which was for my birthday and my husband gave me the money. It was my first experience using Vestaire. The necklace was not as described and was a different model to what I expected therefore I tried to return it only they would not accept my return because of the fact that my chats with the seller were not taken into account when I was asking them to describe the actual model. They told me that all I could do was re list my necklace. I have now had to raise a formal complaint for them to look into this further. The customer services agent was not interested in helping me and it wasn’t until I quoted UK consumer regulations and the protections that we have that they took any slight interest. I am still waiting for a refund. The company should taken into account the chat that you have with the seller, especially given the fact it is all on their own portal.
29 July 2026
Reply from Vestiaire Collective
Dear Ann,
Thank you for your feedback.
We understand that you reported a compliance issue with the Van Cleef & Arpels pink gold necklace purchased on July 14, 2026. We apologize for any inconvenience this may have caused.
After our review, we confirmed that the item was authentic and compliant following a physical inspection at our hub before shipping. Once delivered, you noted an issue with its conformity. Please be aware that we only consider the description and pictures provided; discussions in the buyer-seller chat are not taken into account.
Since this item was purchased from an individual seller with authenticated shipping, the available option is a "return for second check." If the second check confirms that the item does not match the description, you will receive a full refund. If it does match, it will be relisted for sale under your account.
You can find more details regarding our return policy here: https://faq.vestiairecollective.com/hc/en-gb/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
Therefore, this item has been returned to our hub for a second check and has been delivered today, August 6. Rest assured that our team will examine this item and provide you with an update once they have results.
Thank you for your understanding and patience,
Best regards,
The Vestiaire Collective team
LOVE MY PACKAGE
I got my package LOVE MY PACKAGE it’s exactly what I ordered and the seller was amazing very good at communication and would definitely trust and order from again
29 July 2026
Reply from Vestiaire Collective
Dear Zaza,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
I have received two items both…
I have received two items both outstanding and delivered well.
I enjoy looking and recieving offers on items I’m interested in. Loving the experience
5 August 2026
Reply from Vestiaire Collective
Dear Member,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Still have not received my purchase
Still have not received my purchase. The delivery service that was used is highly opaque and can't get answers as to where my package is and if it is going to be delivered.
29 July 2026
Reply from Vestiaire Collective
Dear Maria,
Thank you for your feedback.
We understand that you are waiting for the delivery of your Jacquemus La Vague handbag purchased on July 26, 2026.
After checking, we see that the item was purchased with authenticated shipping and was checked into our hub before being shipped to you. Please note that the delivery date we provide is only an estimated timeline. The actual delivery speed depends entirely on the carrier's operations and any unforeseen circumstances that may arise during the shipment process. Additionally, the delivery date relies on when the seller shipped the item.
For your future purchases, you can select direct shipping if it is available; this way, the item will be sent straight to you. Rest assured, you will be notified once the item is out for delivery.
We remain available should you have any further questions.
Best regards,
The Vestiaire Collective Team
Reply from Vestiaire Collective
Dear Pino,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Overall good experience
Good communcation with the seller. Fast quality check service by Vestiaire. The bag was in very good condition and it's perfect!
30 July 2026
Reply from Vestiaire Collective
Dear Riikka,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Maciej,
Thank you for sharing your feedback.
We sincerely apologize for your experience.
Please know that we are continually working to improve our services, and we are here to help you with your request if it is still unresolved.
We encourage you to provide us with your order number or item reference so that we can identify your issue more effectively and offer further assistance.
Thank you for your cooperation,
Best regards,
The Vestiaire Collective team
Still wanted to charge me a selling fee…
Still wanted to charge me a selling fee even tho i put my order up for relisting 24 hours after i received it. So it beeing free to relist during 72 hours of recieving your product it a total BS. Customer service dont even care enough to help you. Feels like your talking to an AI
UPDATE:
Thank you for your response.
Unfortunately, this is not what happened.
Although I relisted my item within the 72-hour period, I was still charged selling fees after accepting a buyer’s offer. My payout was reduced from SEK 8,626.54 to SEK 6,901.23.
Before accepting the offer, I contacted your customer support several times to confirm exactly how much I would receive. I was explicitly told in writing that I would receive the full agreed amount. After accepting the offer, your team admitted that this information was incorrect.
Therefore, the issue has not been resolved, and I am still waiting for Vestiaire Collective to honor the written information I relied on when accepting the offer.
28 July 2026
Reply from Vestiaire Collective
Dear RT,
Thank you for your feedback.
We understand that you relisted the Saint Laurent Sunset leather crossbody bag within 72 hours; however, you incurred a selling fee. We apologize for any inconvenience this may have caused.
After reviewing the details, we confirmed that you did relist the item within 72 hours, and you should be able to relist it for sale on your account without any selling fees.
Our team is still addressing this case and will escalate it to the appropriate department to help resolve this issue. They will respond to your email as soon as possible.
If you have any further questions or requests, we are here to assist you.
Best regards,
The Vestiaire Collective Team
Perfect for selling and buying
Very straightforward and trustworthy, no hidden costs, excellent service that I highly recommend to both buyers and sellers.
29 July 2026
Reply from Vestiaire Collective
Dear Marsha,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
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