I bought 2 dresses on ASOS for next day delivery and it did not turn up. The dresses arrived later than expected so were no longer needed. I followed the return process only to realise it was not from... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant customer service! I was really surprised at how quickly and professionally my response was dealt with by Julia. Often with internet brands it can be a bit hit and miss but she helped with al... See more
Company replied
Beautiful dresses and stunning colours. The material is brilliant, slight stretch in it but nice and thick to hide lumps and bumps. Size is very true as I ordered 4 different styles of dresses in t... See more
Company replied
Unfortunately I too fell into their trap. Their dresses were actually nice, and ended up keeping one and returning the rest which I got no response from. Followed up and they had said they went into... See more
Company details
About Vesper
Written by the company
About Vesper
Step into a world of meticulously curated collections where figure-flattering dresses take center stage. At Vesper by Luxe Element Limited, we specialize in crafting garments from luxurious, super-stretch fabrics designed to sculpt and enhance your silhouette. Each piece is a testament to our dedication to quality and cutting-edge design, reflecting our commitment to empowering women through fashion. Our exclusive Sculpt Technology is engineered to make you not only look your best but feel unstoppable with every step, blending chic sophistication with unparalleled comfort. Since our launch, we’ve consistently pushed the boundaries of style, creating pieces that inspire confidence and redefine modern elegance.
Our Mission
Vesper is more than just a brand; it’s a movement aimed at empowering women through fashion. Our mission is to redefine what it means to feel confident, one garment at a time. We believe that every woman deserves to feel powerful and self-assured in her wardrobe, and we are dedicated to making that a reality. With each collection, we innovate and elevate, creating designs that inspire self-assurance and celebrate the strength and beauty of the modern woman. At Vesper, sophistication isn’t just a style—it’s a revolution. Get ready to elevate your wardrobe and your confidence.
Get Vesper Ready.
Contact info
United Kingdom
- help@luxe-element.com
- vesper.co.uk
3.2
Average
111 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Scam
Unfortunately I too fell into their trap. Their dresses were actually nice, and ended up keeping one and returning the rest which I got no response from. Followed up and they had said they went into liquidation.
Luckily managed to get my money back through my credit card, and recommend to other people who got scammed to go through their credit card provider too.
18 February 2024
Unprompted review
Should be illegal for this company to…
Should be illegal for this company to still be operating! I really wish there were a way to flag this website up when people search to help avoid others falling into the trap we all clearly have done. The fact they never processed refunds from months ago, trading as vesper247, to go into liquidation and then trading under a new name is beyond a joke and a scam.
25 January 2024
Unprompted review
This company does not pay refunds!
This company does not pay refunds! I have now been waiting almost 6 months! I have wrote to them on numerous occasions and have been informed of delays etc but it is not acceptable to almost be waiting 6 months!
5 October 2023
Unprompted review
Do not use
Same problem as everyone else regarding refunds. Wish I'd checked the reviews before ordering. What a shame as the dresses are lovely, but very poor customer service and delay tactics used to delay refunding money.
19 March 2024
Unprompted review
STILL NOT RECEIVE REFUND AFTER 3 MONTHS
I have returned items 3 months ago and still no refund. I have emailed them a few times and no response. Their old website vesper247 is not working and now trading under the new website. Has anybody had any luck with getting the refund?
5 April 2024
Unprompted review
Do not order from this company
Do not order from this company!
Have been waiting weeks for my refund despite sending numerous emails and receiving no communication back!
15 March 2024
Unprompted review
DO NOT ORDER FROM THIS COMPANY!
DO NOT ORDER FROM THIS COMPANY!
I ordered two dresses in early November and returned one via their portal within the time frame, I have proof they have had the returned dress and my money plus a written promise of a refund, it has been 18 weeks. I have sent countless emails, and contacted Paypal - no response. no refund. disgusting customer service, they are scammers who set up a new website to fool people and avoid paying people what they are owed, more bad reviews telling the truth about their experiences. Beyond furious - Don't order! Find the dress on vinted instead.
Who will hold them accountable??
6 November 2023
Unprompted review
Company now trading under vesper…
Company now trading under vesper instead of Vesper247. The company are not giving refunds after people have returned items and are refusing to give money back. This has been going on for month to many many people who are still owed hundreds of pounds. Do not use the company! Read the reviews on vesper247!
10 March 2024
Unprompted review
Do not order from this company
Do not order from this company - they were previously called vesper247 and have supposedly gone into liquidation owing thousands of people money in refunds. See reviews on trustpilot under vesper247.
10 March 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.