VERVE Fitness Reviews 

3,126
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 185 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the team is extremely helpful, highly knowledgeable, and always ready to go the extra mile to provide outstanding support during purchases. People also love the gym gear, noting that the commercial products are heavy duty, solid, and look amazing in their workout spaces. Some reviewers were not happy with minor product details, mentioning specific issues like fitting machine feet, dealing with excess packaging materials, or noticing rough surfaces. A few individuals also experienced challenges regarding overall product stability, receiving faulty items, or encountering poor customer service experiences.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable about their products.... See more

Product

People report positive experiences with product, highlighting top-notch quality and great value for money... See more

Customer service

Clients share positive opinions on customer service, consistently praising the helpful, prompt, and... See more

Service

Customers consistently note positive experiences with service, highlighting prompt communication and helpful... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are sturdy and well-designed.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cameron took my messaging late in the evening to help me sort out the best bundle for my gym and had no hesitation in swapping items in and out and advising on what was entry, mid and top level... See more

Company replied

Rated 5 out of 5 stars

The commercial half rack is next level. It's well grounded, extremely sturdy and stands stately awaiting abuse. I've wanted this for years and finally had the funds to purchase it along with the... See more

Company replied

Rated 5 out of 5 stars

Quick delivery, great kettlebell. The only thing I'd recommend is a light sanding around the paint stripes to remove the small ridge as well as a light sand overall, I noticed a tiny sharp point on th... See more

Company replied

Rated 5 out of 5 stars

I purchased the Tori rack with weights included some accessories. Peter was excellent with his customer service and communication. The website is informative.and visually appealing with great vide... See more

Company replied


Company details

  1. Fitness Equipment Store
  2. Fitness Equipment Wholesaler
  3. Sporting Goods Store

About VERVE Fitness

Written by the company

We are not an ordinary company. We believe in making a real lasting difference.

We are a brand run by athletes, designing premium fitness equipment tested by athletes to help athletes perform at their best. 

Every person at VERVE has a passion for fitness and works out regularly. We strive to live by the VERVE Values and we love making our customers happy.

Our customers returning to buy from us again and again is the reason we are privileged to come to a job we love every day.

You are welcome to visit our new showroom at 4 Dalton Street, Upper Coomera, QLD, 4209 or phone us on 1300 1947 48 and see for yourself why we are Australia's #1 Fitness Equipment Brand.

Why Shop with VERVE?

PREMIUM PRODUCT QUALITY
We know quality is crucial to you and we only put our name on quality equipment.

OUTSTANDING CUSTOMER SERVICE
We are here to serve and aim to provide you with outstanding customer service. Our response time on messenger is usually less and 15 minutes and response quickly to emails on team@vervefitness.com.au Check out some of our customer reviews.

FAST DELIVERY AUSTRALIA WIDE
We hold our own stock in our own large warehouse. For in stock items we aim to dispatch orders received before 12pm (QLD) on the same day.

14 DAY MONEY BACK GUARANTEE
We want you to be delighted with your purchase from VERVE and offer you a 14 day money back guarantee. See here for further details.

INTEREST FREE FINANCE
Click here to see our financing options

INSTALLATION SERVICE AVAILABLE
We can arrange your installation. Let us know what you need.

FREE 3D GYM DESIGN & PLANNING
Need helping planning your gym? We're here to help you. Call us on 1300 1947 48
or email team@vervefitness.com.au with details on what you're looking for and we'll  create a free 3D Gym Plan for you.

We know that there are many other good suppliers where you can find fitness equipment. With this in mind, we constantly strive to offer you the best equipment, value and service available to help you and your fitness goals. We can supply throughout Europe or Worldwide and we are thankful each and every time you trust us with your business.

In your service,

Team VERVE

CHECK OUT OUR TEAM

 Our Role is to Serve our Customers

Our Promise

Same Day Dispatch!

Same Day Dispatch!
SAME DAY DISPATCH ON ORDERS BEFORE 12PM | 14 DAY MONEY BACK PROMISE | BUY NOW, PAY LATER & FINANCING OPTIONS

Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(3,126)

179 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Amazing product, but for the plastic

The product, fantastic. Works really well and comparable to big name, and much more expensive, machines that I was using previously at my local recovery centres, and this will get a lot more personal use! I don't even need to run the pressure at full to be satisfied with my recovery regime and I couldn't even get up to full pressure without causing pain in more expensive models.
Postage was amazing, here within 3 business days, definitely worth the postage charge considered it made it from QLD to VIC and to my door in that time. Definitely can't get that out elsewhere.
The only disappointment is the amount of plastic wrapping. Each boot individually wrapped, the control box individually wrapped, the power adapter individually wrapped (and inside its own box!), the whole box it came in wrapped in plastic. The control box also had a peel off protector over the screen (barely acceptable, I do appreciate a good peel when getting a new product).
All this plastic, yet the control box has its own bag and that fits into the rest of the storage and carry bag.
The amount of plastic is the only reason for not getting 5 stars.

27 June 2026
VERVE Fitness logo

Reply from VERVE Fitness

Thank you for the detailed and thoughtful review David.

We are really glad to hear the product is delivering for your recovery and that the delivery from QLD to VIC was so quick. It is great to know the machine is performing well against the more expensive options you have used previously.

We also really appreciate the honest feedback around the plastic packaging. We understand where you are coming from, and we agree this is something worth reviewing. Protecting products in transit is important, but we also want to reduce unnecessary waste wherever possible.

Thanks again for choosing VERVE and for giving us clear feedback we can actually use to improve.

Rated 1 out of 5 stars

I got like 8 emails from you guys in…

I got like 8 emails from you guys in half an hour because I left shit in my cart because I had other shit to do. Chill the hell out.

30 June 2026
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Reply from VERVE Fitness

Thank you for your feedback Dane.

We are sorry to hear this was your experience. Receiving multiple emails in a short period would understandably be frustrating and that is not the experience we want customers to have with VERVE.

We are going to look into what happened here and review the email activity connected to your cart. Our team will also reach out to you directly so we can understand the issue properly and make sure your email preferences are updated if needed.

Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Always stock available

Always stock available, competitive prices and durable equipment

30 June 2026
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Reply from VERVE Fitness

Thank you so much for the great review Klinton.

We are glad to hear you have found our stock availability, pricing, and equipment durability to be strong. We work hard to keep quality gear available and ready to go, so it is awesome to hear that has come through in your experience.

Thanks again for choosing VERVE.

Rated 5 out of 5 stars

Customer service was a standout…

Customer service was a standout experience for me when chatting with the team at VERVE. The half rack and adjustable bench are really great products too.

13 June 2026
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Reply from VERVE Fitness

Thank you so much for the great review Tony.

We are really glad to hear our customer service stood out and that you are happy with the half rack and adjustable bench. We appreciate you choosing VERVE and hope the setup serves you well for years to come.

Rated 5 out of 5 stars

Pete at Verve gives great service and…

Pete at Verve gives great service and has a very good range of gear on offer. Looking for good value your in the right place.

29 June 2026
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Reply from VERVE Fitness

Thank you for the awesome feedback David.

We will make sure Peter sees your kind words. It is great to hear he looked after you and that you found the range and value you were looking for.

Thanks again for choosing VERVE.

Rated 5 out of 5 stars

Seamless ordering

Seamless ordering

28 June 2026
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Reply from VERVE Fitness

Thank you for the 5 star review Geoff.

We are glad to hear the ordering process was seamless. We appreciate your support and hope you enjoy your new gear.

Rated 5 out of 5 stars

great assistance about a product and…

great assistance about a product and reassurance with the items sort to purchase. looking forward to the delivery

25 June 2026
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Reply from VERVE Fitness

Thank you so much for the great review Steve.

We are really glad to hear the team could help with product advice and give you confidence in choosing the right items. We appreciate your support and hope you love everything once it arrives.

Rated 5 out of 5 stars

Nice Quality that matches the online…

Nice Quality that matches the online advertising, delivery was prompt.

Only negative is lots of packaging and waste from delivery, could be greener.

9 June 2026
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Reply from VERVE Fitness

Thank you for the great feedback Laurie.

We are stoked to hear the product quality matched your expectations and that delivery was prompt. We also really appreciate your note about the packaging. We understand excess packaging can be frustrating, and it is valuable feedback as we continue looking at ways to protect equipment in transit while reducing unnecessary waste.

Thanks again for choosing VERVE.

Rated 5 out of 5 stars
VERVE Fitness logo

Reply from VERVE Fitness

Thank you so much Mindomar!

We are excited for you to try your new vest. We hope it becomes a great part of your training and appreciate you choosing VERVE.

Rated 4 out of 5 stars

Expensive

Delivery was quick, weights are good quality, shipping is just expensive

23 June 2026
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Reply from VERVE Fitness

Thank you for your feedback Antonio.

We completely understand your frustration and we are sorry this has taken away from your experience with us.

We are going to look into your order and the shipping charge directly. If something has not calculated correctly, we will work with you to find a fair solution.

Our team will be in touch with you directly so we can review what happened and get this sorted properly.

Thank you again for bringing this to our attention.

Rated 5 out of 5 stars

Quick delivery, great product

Quick delivery, great kettlebell. The only thing I'd recommend is a light sanding around the paint stripes to remove the small ridge as well as a light sand overall, I noticed a tiny sharp point on the ball caught my cloth as I gave it a rub down after sanding.

12 June 2026
VERVE Fitness logo

Reply from VERVE Fitness

Thank you for the review and for the helpful feedback Stephen.

We are glad to hear delivery was quick and that you are happy with the kettlebell overall. We also really appreciate you taking the time to share the detail around the paint stripes and the small sharp point you noticed.

That finish should feel clean and comfortable to use, so we will pass this on to our product and quality team to review. Feedback like this helps us tighten up the small details and keep improving.

Thanks again for choosing VERVE. We hope the kettlebell gets plenty of strong sessions ahead.

Rated 5 out of 5 stars

Excellent customer service and…

Excellent customer service and knowledge.

18 June 2026
VERVE Fitness logo

Reply from VERVE Fitness

Thank you so much for the great review Amanda.

We are really glad to hear you had a strong experience with our team. Product knowledge and helpful service are a big part of what we aim to deliver every day.

Rated 5 out of 5 stars

Help on the phone

Help on the phone, very quick quote. Shipping was immediate

17 June 2026
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Reply from VERVE Fitness

Thank you for the great feedback Bryce.

We are glad our team could help over the phone, get the quote sorted quickly, and have your order shipped straight away. We appreciate you choosing VERVE.

Rated 5 out of 5 stars

Great customer service

Great customer service! My initial issue was rectified within minutes via a friendly phone call. Thank you 🙂

17 June 2026
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Reply from VERVE Fitness

Thank you so much for the kind review Yolanda!

We are really happy to hear your issue was sorted quickly and that the team could help over the phone. We appreciate you giving us the chance to make it right.

Rated 5 out of 5 stars

The service and quality of the products…

The service and quality of the products from Verve is always fantastic

12 June 2026
VERVE Fitness logo

Reply from VERVE Fitness

Thank you for the fantastic feedback and for your continued support Chris.

It means a lot to hear that the service and product quality have consistently delivered for you. We really appreciate you choosing VERVE.

Rated 5 out of 5 stars

Best customer service of any equipment…

Best customer service of any equipment I've ordered would highly recommend.

11 June 2026
VERVE Fitness logo

Reply from VERVE Fitness

Thanks for the fantastic review Sam!

We're thrilled to hear that you had such a positive experience with our team. Providing great service is something we take a lot of pride in, so it's great to know we delivered.

Thank you for your recommendation and for choosing VERVE. We look forward to supporting you again in the future!

Team VERVE

Rated 5 out of 5 stars

Flexible staff and great service

Cameron took my messaging late in the evening to help me sort out the best bundle for my gym and had no hesitation in swapping items in and out and advising on what was entry, mid and top level equipment to help get further value for my purchase.

On top of that VERVE had no issue holding onto my equipment until my shed build is complete and delivering it when I am ready.

Really looking forward to getting stuck in

Thanks Cameron and VERVE

10 June 2026
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Reply from VERVE Fitness

Thank you for the great review Damien!

We're thrilled to hear Cameron was able to help you build the right package for your gym and provide guidance on the different equipment options. We're also happy we could accommodate your shed build timeline and hold the equipment until you're ready.

We can't wait for you to get everything set up and start training. Thanks again for choosing VERVE!

Team VERVE

Rated 5 out of 5 stars

Great communitcation and fast service

Great communitcation and fast service

9 June 2026
VERVE Fitness logo

Reply from VERVE Fitness

Thank you for the 5-star review Jason!

We're glad to hear you were happy with our communication and service. We appreciate your support and hope you enjoy your equipment.

Team VERVE

Rated 5 out of 5 stars

Very good customer service.

Blair was a great assistance from start to finish. Couldn’t recommend more

9 June 2026
VERVE Fitness logo

Reply from VERVE Fitness

Thank you for the kind words Michael!

We're delighted to hear Blair provided great assistance throughout the entire process. We'll be sure to pass your feedback on to him.

Enjoy your new equipment, and thanks for choosing VERVE!

Team VERVE

Rated 5 out of 5 stars

Great team work

Great team work
Cameron always help me :)
Appreciated guys 💪

9 June 2026
VERVE Fitness logo

Reply from VERVE Fitness

Thank you for the review and your support Ricky!

We'll make sure Cameron sees your feedback. It's great to hear he was able to help, and we really appreciate your kind words.

Enjoy the equipment and keep up the great work!

Team VERVE

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