Excellent service from Richard Freemantle of the sales team. Richard was very easy to engage with and couldn't have been more helpful. Athough we didnt buy from the Harrogate branch, I felt that I w... See more
Company replied
Location
Switch locationGrimbald Crag Road, St James Retail Park, HG5 8PY Knaresborough, North Yorkshire, GB
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Richard F was very easy to deal with and buying the car from him was very easy. Five stars for Richard. It’s no criticism of him, but he took holiday between my placing the order and taking deliv... See more
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What an exciting start to my Bank Holiday weekend! Trading my "old" Golf for a brand new one, my first ever brand new car. Very friendly dealership. The new car handover experience by Richard Fremantl... See more
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We were looked after by Euan and he was very good. We weren't completely new to buying an electric car which was helpful but nevertheless we still needed Euan's expertise! He was very patient with us... See more
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Company details
About Vertu Motors - Volkswagen Harrogate
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
Grimbald Crag Road, St James Retail Park, HG5 8PY, Knaresborough, North Yorkshire, United Kingdom
- 0344 659 8177
4.6
Excellent
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Quality service
As ever, a very efficient service. Booking in fast and efficient and car returned on time (in fact early). Thanks Hanna and the team.
16 January 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Andrew. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Hanna and the team. We hope to see you again soon. Happy motoring, Dean
Great customer service from start to finish
Arranged a visit to Vertu Harrogate as it had the perfect upgrade vehicle for the family, and at a very competitive price.
Lottie was my point of contact from start through to finish, and was super. She looked after us, had everything ready, and organised all the minor fixes, and ensured we received great service.
A special thanks goes to Lewis and the team for solving a problem before it was one - specifically to do with the new VED rates for vehicles. Turns out, my car was specced at £51 above the threshold. The Vertu team, when they were informed, opted to pay the full VED as it was something I wasn't aware of when buying. They didn't have to, but they did. Amazing customer focus.
Overall, a pleasant experience and me and the family are very happy with our purchase.
Thank you.
8 January 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Keith
We recently bought a used polo from…
We recently bought a used polo from Vertu at Harrogate. Lottie was excellent, giving good advice, friendly & efficient service. We talked through a number of different options. Lottie kept in touch from our first visit to picking up the car. Would definitely recommend.
2 January 2026
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you so much for your kind words! We are so happy to hear that Lottie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
3rd car I’ve got through VW…
3rd car I’ve got through VW Knaresborough. Never disappoints. Thanks to John Cheyne making the process simple and easy
19 December 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good morning Kieran. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent service
I recently had my Taigo serviced and MOT at Vertu Motors Harrogate. The service was excellent from the reception member of staff with every effort made to ensure my needs were met fully. The mechanical staff kept me informed by video and voice that reinforced my trust in the garage that all was well with my car. Thank you.
12 November 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon, Peter. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
Purchasing a car.
All the staff I dealt with at Vertu Harrogate were really helpful, friendly and professional. No pressure at all to purchase a vehicle. Would wholeheartedly recommend a visit.
24 October 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
A very professional experience
We were greeted at the door by Liam the very informative sales rep. I had chosen a car online previously and Liam was excellent in answering all my questions and showing me around the vehicle already parked by the door. Had a test drive and reserved the car. No pushy sales just good honest information.
18 October 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good morning, Theresa. Thank you so much for your kind words! We are so happy to hear that Liam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
John was super helpful he was awesome
John was super helpful he was awesome. Really reassuring and helped me set absolutely everything up. Amazing
24 October 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Nice Service Experience
Sometimes after the enjoyment of buying a new car you then fall into the grim reality of the Service Dept! This has sadly happened to me with a couple of different marques in the past and has resulted in my not wanting to buy cars from them in the future!
However, I’m happy to report that my latest trip to Vertu at Harrogate went extremely smoothly. Ella Burns on the front desk provided me with all the info I needed and even took time out to give me a thorough run down on the workings of an electric demo car (kindly arranged by Freya Wain in Sales) - my first drive in one so plenty to learn!
I presume the brake & Haldex work was fine + glad it was carried out in the time stated.
Finally, it was nice to see the bill being cheaper than originally estimated and I appreciated the provision of decaff tea foc to partake of while I waited.
Thanks to Ella & Freya, I’ll certainly go back for future work + hopefully get well looked after again.
16 October 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you so much for your kind words! We are so happy to hear that Ella & Freya were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
Love the car and process was made easy…
Love the car and process was made easy by Ruby - no over bearing sales patter and ended up with a car that suits us perfectly. Process for installing charger was also very smooth. Many Thanks
26 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you so much for your kind words! We are so happy to hear that Ruby was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Good service is key
Good service is key . Freya was very helpful in helping through our visit
26 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you so much for your kind words! We are so happy to hear that Freya was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew.
Euan was lovely and very informative
Euan was lovely and very informative. He was super friendly and happy to answer any questions I had and even went the further mile to ask above any answers he was unsure of. Super pleased with my new car thanks to him!!
23 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Hi Jay. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Euan and the team. We hope to see you again soon. Happy motoring, Kerry
Louis was very helpful and friendly
Louis was very helpful and friendly. He was great from start to finish when purchasing the car. Would highly recommend.
23 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Polite well mannered
Polite well mannered, straight, told me of all options open to me. No hard sell.
19 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Excellent
Ruby provided exceptional service throughout. Approachable, knowledgeable and diligent. Thank you Ruby for all your support, I’m delighted with my new car.
19 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you so much for your kind words! We are so happy to hear that Ruby was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
Looked after well!
I’ve always been made to feel welcome at Verto Harrogate. All aspects of my servicing and when I’ve bought a new car- have been explained to me and best deals worked through.
12 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
Excellent customer service and a great…
Excellent customer service and a great car to go with it!
12 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Charlie. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Kerry
Holly,reception
Holly was great on reception, everything regarding the service was handled professionally
2 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Good afternoon Melvyn. Thank you so much for your kind words! We are so happy to hear that Holly was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
Excellent staff
Excellent staff - knowledgeable and friendly
Nothing was too much trouble
2 September 2025
Unprompted review
Reply from Vertu Motors - Volkswagen Harrogate
Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza
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