A friendly welcoming family atmosphere, the deal was better than I had expected. Every offer was explained and I felt no pressure at any time. On vehicle handover I was delighted with the time taken o... See more
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Location
Switch location244-246 Stamfordham Road, Wessterhope, NE5 2LA Newcastle upon Tyne, Tyne and Wear, GB
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Exceptional service. Great communications throughout when buying a new car and kept in touch at each stage while waiting. Highly recommended. Vic was brilliant. She made the whole process seamless... See more
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The whole experience was good, Jamie Coulson dealt with everything so the handover was excellent. We can look forward to another three years in our new Frontera.
Company replied
Staff were amazing at Vertu Newcastle. I wanted a specific car that had all been reserved. They went to extra lengths to find me the car I wanted and managed to get me the exact one. So much support f... See more
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Company details
About Vertu Motors - Vauxhall Newcastle
Written by the company
Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.
With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.
We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.
It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.
Contact info
244-246 Stamfordham Road, Wessterhope, NE5 2LA, Newcastle upon Tyne, Tyne and Wear, United Kingdom
- 0344 659 7241
4.8
Excellent
80 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 96% of negative reviews
Typically replies within 24 hours
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Exceptional service
Exceptional service. Great communications throughout when buying a new car and kept in touch at each stage while waiting. Highly recommended.
Vic was brilliant. She made the whole process seamless.
31 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your fantastic feedback.
We’re delighted to hear that you received exceptional service throughout your new car purchase and that communication was clear and consistent at every stage while you waited for delivery.
It’s especially great to know that Vic made the whole process seamless and provided such brilliant support from start to finish. We truly appreciate your recommendation and will be sure to pass on your kind words to her.
Kind regards,
Matthew
Very easy and enjoyable transaction
Very easy and enjoyable transaction. First time using Vertu Newcastle and would definately recommend.
31 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your fantastic feedback. We’re delighted to hear that your experience with Vertu Newcastle was so easy and enjoyable from start to finish.
It’s great to know that your first experience with us was such a positive one, and we truly appreciate your recommendation.
Kind regards,
Matthew
Friendly and welcoming.
A friendly welcoming family atmosphere, the deal was better than I had expected. Every offer was explained and I felt no pressure at any time. On vehicle handover I was delighted with the time taken on showing the controls etc. All in all a professional team with a great attitude. Many thanks I am more than happy with my deal and will return in the future, well done.
30 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed such a friendly and welcoming atmosphere and that the team provided a professional, pressure-free experience throughout.
It’s great to know that everything was clearly explained, that you were pleased with the deal offered, and that the vehicle handover was so thorough and helpful. We truly appreciate your kind words and are delighted that you’re so happy with your new vehicle.
Kind regards,
Matthew
Great customer service
Vic was brilliant at helping us with our new Motability car - excellent customer service 😊
24 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi LWJ,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that Vic was brilliant in helping you with your new Motability car and provided excellent customer service throughout your experience.
We understand how important it is to have the right support when choosing a Motability vehicle, so it’s wonderful to know that Vic made the process smooth and enjoyable for you.
We’ll be sure to pass your kind feedback on to Vic and the team at Vauxhall Newcastle, who will be delighted to hear your comments.
Thank you again for your support, and we hope you enjoy your new car.
Kind regards,
Liza.
Really friendly staff and very…
Really friendly staff and very professional
28 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Lynne,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you found the team at Vauxhall Newcastle to be both friendly and professional.
Providing a welcoming atmosphere alongside excellent customer service is something we pride ourselves on, so it’s wonderful to know that this was reflected in your experience.
Thank you again for your kind feedback and for choosing Vauxhall Newcastle. We look forward to welcoming you back in the future.
Kind regards,
Liza.
The whole experience was good
The whole experience was good, Jamie Coulson dealt with everything so the handover was excellent. We can look forward to another three years in our new Frontera.
28 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Janet,
Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that you had a positive experience with Vauxhall Newcastle and that everything went smoothly throughout the process.
It’s wonderful to know that Jamie Coulson took care of everything for you and ensured the handover of your new Vauxhall Frontera was excellent. Providing a seamless and enjoyable customer experience is exactly what we strive for, so your feedback is greatly appreciated.
We’ll be sure to pass your kind words on to Jamie and the team. Thank you again for choosing Vertu, and we hope you enjoy the next three years with your new Frontera.
Kind regards,
Liza.
Amazing staff & customer care
Staff were amazing at Vertu Newcastle. I wanted a specific car that had all been reserved. They went to extra lengths to find me the car I wanted and managed to get me the exact one. So much support from start to finish, easy transaction! Have always used Vertu for my cars and will continue to do so. Special thanks to Ibrahim & David 🙌
25 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your fantastic review.
We are delighted to hear that the team at Vertu Newcastle went the extra mile to find the exact car you wanted. Providing excellent support from start to finish and making the process as easy and stress-free as possible is exactly what we strive for.
A special thank you for recognising Ibrahim and David. We're thrilled to hear that their dedication and customer care helped secure the perfect car for you and made the whole experience such a positive one.
Thank you for your continued loyalty to Vertu Motors. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Keith
We found the experience of dealing with Vauxhall Newcastle excellent.
We found the experience of dealing with Vauxhall Newcastle excellent, we were in two minds if we wanted to change, and we were not put under any pressure to buy, we did decide on a new car and the whole process was painless, fully supported at all time by Ibrahim. We had a minor concern the next day after picking up the car and this was dealt with promptly and to our satisfaction.
22 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Neil,
Thank you for your fantastic 5-star review!
We’re delighted to hear you had such an excellent experience with the team at Vertu Vauxhall Newcastle. It’s great to know Ibrahim provided support throughout the process, helping to make everything straightforward and pressure-free while you considered your options.
We’re also pleased that your concern after collection was resolved promptly and to your satisfaction.
Thank you for your kind feedback, and we hope you enjoy your new car!
Kind regards,
Kerry
How I was treated
How I was treated. With respect and was listened to. I had a finite budget and Earl was so accommodating, very helpful, in getting something that was within my budget. He also sold me a new car last year, that is why I went back. My youngest Son also shops at your garage.
21 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon Sandra,
Thank you for your wonderful feedback and for choosing us again. It’s great to hear Earl took the time to listen to your needs and helped you find the right car within your budget. We’re delighted you felt respected and well looked after throughout, and we truly appreciate your continued loyalty.
Kind regards,
Dean
Prompt attention by staff
Prompt attention by staff. Very helpful, efficient , was assisted by Rosie , all questions answered , lovely salesperson
17 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your feedback. We’re delighted to hear that you found the process straightforward and that the team provided great support throughout your experience.
We truly appreciate you taking the time to share your comments.
Kind regards,
Matthew
Jamie the sales person was so attentive…
Jamie the sales person was so attentive and professional, he went above and beyond, he explained everything in detail about the car and the whole experience was seamless. I would highly recommend Jamie to any new customer.
16 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Donna,
Thank you for your fantastic 5-star review!
We’re delighted to hear Jamie provided such an attentive and professional experience. It’s wonderful to know he went above and beyond, taking the time to explain everything in detail and making the whole process seamless from start to finish.
We’ll be sure to pass on your kind feedback to Jamie. Thank you for your recommendation and for choosing Vertu Vauxhall Newcastle.
Kind regards,
Kerry
Good customer experience we were looked…
Good customer experience we were looked after by Ibrahim, he was friendly and professional throughout, which made our time there very good.
Would definitely recommend vertu at westerhope
15 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi John,
Thank you for your review. We're delighted to hear you had a good customer experience and that Ibrahim looked after you so well. It's great to know he was friendly and professional throughout, helping to make your visit such a positive one. We really appreciate your recommendation and will be sure to pass on your kind words to Ibrahim and the team at Westerhope.
Kind regards,
Danielle
Excellent service
Many thanks Ibrahim for an excellent sale, no pressure,
professional service, I would highly recommend.
9 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Ian,
Thank you for your feedback.
It's great to hear that Ibrahim provided an excellent, professional service and made the purchase a relaxed experience with no pressure. We really appreciate your recommendation.
Kind regards,
Danielle
I bought a car from this company from a…
I bought a car from this company from a salesman called Dylan! I was apprehensive about the garage, but I couldn't have been more wrong! Dylan was fantastic and the whole sales force were very approachable and extremely professional! I've dealt with numerous sales people over the years, but Dylan outshines all the them! Very knowledgeable, excellent customer relations and just a lovely bloke! I'll be going back to this dealership in the very near future and will definitely be seeing Dylan again. Dylan thank you! for the fantastic service 👍😁
7 July 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Thank you for your fantastic feedback. We’re delighted to hear that Dylan provided such outstanding service and helped turn your initial apprehension into such a positive experience.
It’s wonderful to know that his knowledge, professionalism and customer care stood out, and that he made the whole process enjoyable and straightforward. We’ll be sure to pass on your kind words to Dylan and the team.
We truly appreciate your recommendation and look forward to welcoming you back in the future.
Kind regards,
Matthew
Received a top notch service from the…
Received a top notch service from the Vertu Vauxhall Newcastle dealership, thanks especially to Ibrahim for keeping me informed through the whole process. Couldn’t be happier 👍
23 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Karen,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received top‑notch service from the team at Vertu Vauxhall Newcastle.
It’s wonderful to know that Ibrahim kept you well informed throughout the whole process — clear and consistent communication is something we really pride ourselves on. We’re especially pleased to hear that you couldn’t be happier with your experience.
Your kind feedback means a great deal to the team, and we’ll be sure to pass on your comments to Ibrahim. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Great Customer Service from Vertu Newcastle
Great service from the salesman Earl and his manager David. Both were extremely helpful throughout the buying process from organising my test drive, to sorting out the finance and also offering a great deal on alloy wheels and tyre insurance. I also took out their excellent service plan paying a small monthly amount giving me peace of mind for when the service is due 12 months from now.
22 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi David,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you received great service from Earl and his manager David at Vertu Vauxhall Newcastle.
It’s wonderful to know that they supported you throughout the entire buying process — from arranging your test drive to helping with finance and ensuring you got a great deal on additional options. We’re especially pleased to hear that you feel confident and reassured with your service plan, giving you that extra peace of mind.
Your kind feedback means a great deal to the team, and we’ll be sure to pass your comments on to both Earl and David. If you ever need anything in the future, we’re always here to help. Enjoy your new car!
Kind regards,
Liza.
Great Service
Dylan, the salesman, listened to what I wanted, took me through the options and once I decided on a car, made sure I was happy with it. Even though I bought a used car, the experience was as if I’d bought a new vehicle.
22 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Susan,
Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had such a positive experience at Vertu Vauxhall Newcastle.
It’s wonderful to know that Dylan took the time to listen to your needs, guide you through your options, and ensure you were completely happy with your choice. Providing a high‑quality experience for all our customers — whether purchasing new or used — is something we take great pride in, so your kind feedback means a lot.
We’ll be sure to pass your lovely comments on to Dylan, who will be thrilled to hear how much you appreciated his support.
If you ever need anything in the future, we’re always here to help. Enjoy your car!
Kind regards,
Liza.
I had used Vertu Vauxhall Newcastle in…
I had used Vertu Vauxhall Newcastle in the past and at that time, Gavin Gray was their Motability specialist. Gavin left earlier in the year after 43 years of giving loyal service in helping people with their Motability needs. He was certainly going to be a difficult act to follow, but I need not have worried, as a person Gavin had been mentoring, Jamie Coulson, helped me from start to finish. From our first meeting he explained everything and nothing has been an issue along the way to receiving my new Motability vehicle. I can highly recommend Jamie and Vertu Vauxhall. Don't delay and contact him today! David Johnson
22 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Hi Mr Johnson,
Thank you so much for taking the time to leave such a fantastic and detailed 5‑star review. We truly appreciate your continued trust in Vertu Vauxhall Newcastle over the years.
It’s wonderful to hear your kind words about Gavin Gray and his incredible 43 years of dedicated service — he has clearly made a lasting impact, and we completely understand why he is held in such high regard.
We’re equally delighted to hear that Jamie Coulson has continued that high standard of care and support. It’s fantastic to know that he guided you through the process so clearly and made everything smooth and straightforward from start to finish. Your confidence in recommending Jamie so highly means a great deal, and we’ll be sure to pass your kind words on to him.
Thank you again for your loyalty and for sharing your experience. If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.
Visit to pick up new electric…
Visit to pick up new electric Motability vehicle, excellent from start to finish, Vic explained everything to us perfectly, her attention to detail and knowledge of the vehicle is to be commended.
16 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good afternoon Stephen,
Thank you for your review. It’s great to hear that your experience was excellent from start to finish when collecting your new electric Motability vehicle. Vic will be delighted to know her attention to detail and knowledge helped make everything clear and straightforward for you.
We really appreciate your kind feedback.
Kind regards,
Dean
Purchase of my new MG
I recently purchased my new MG from the vertu newcastle dealership. It was great from start to finish. The process was smooth, professional, and totally stress-free.
A special thank you to Ibrahim, who was extremely helpful, knowledgeable, and attentive to what i needed in/looking for in a new car throughout.
He took the time to answer all the questions i had, kept me informed at every stage, and made sure I was completely happy with my purchase.
His outstanding customer service really made theexperience enjoyable, and I would recommend both Ibrahim and the dealership to anyone looking for a new car.
6 June 2026
Unprompted review
Reply from Vertu Motors - Vauxhall Newcastle
Good morning,
Thank you for your fantastic review. It’s great to hear that your experience was smooth, professional, and completely stress‑free from start to finish.
Ibrahim will be delighted to know his helpful, knowledgeable, and attentive approach made such a positive difference, keeping you well informed and ensuring you were happy every step of the way.
We really appreciate your recommendation and your kind words about the team.
Kind regards,
Dean
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