Vertu Motors - Vauxhall Macclesfield - Authorised Repairer Reviews 

23
•
TrustScore 4.5 out of 5

4.5

Brindley Way, Lyme Green Business Park, SK11 0TB Macclesfield, Cheshire, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The whole experience from start to finish was made so relaxing. The sales representative was helpful and explained everything in a clear and simple way, making me feel at ease.

Company replied

Rated 5 out of 5 stars

Excellent service of David, we had 2 cars in mind and drove away with 1 of them. David was informative and not a pushy salesman, he also answered any questions we had and nothing was too much trouble.... See more

Company replied

Rated 5 out of 5 stars

A very positive experience going to choose and buy a car. Josef the salesman was very pleasant and knowledgeable explaining about vehicles. When I picked up my new car Josef sat with me and went throu... See more

Company replied

Rated 5 out of 5 stars

I bought my new car a couple of months ago after having a car accident. My experience was superb, nothing about it was rushed as I was waiting on insurance. I couldn't thank Gary Chapman enough f... See more

Company replied


Company details

  1. Car Dealer
  2. also in
  3. Auto Parts Store
  4. Car Repair and Maintenance
  5. Motor Vehicle Dealer
  6. Used Car Dealer

About Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Written by the company

Vertu Motors is one of the UK’s largest and most trusted automotive retailers, with dealerships nationwide.

Specialising in premium vehicles, we’re proud to have a prestigious manufacturer portfolio, offering a choice of new vehicles from some of the world’s leading automotive brands. We also offer an extensive range of used cars and vans for sale from all manufacturers.

With so many quality vehicles on offer, we’re sure you’ll find the perfect make and model for your needs, whether you choose to browse in person at your local dealership or online.

We also provide a full range of aftersales services, and our manufacturer accredited technicians will happily take care of any MOT, service, repair and spare parts work to the very highest standard. You can trust that when your vehicle is left at a Vertu Motors workshop it is in expert hands.

It’s our goal to deliver an outstanding customer motoring experience through honesty and trust, and our friendly team will be delighted to help you on your motoring journey. If you are looking for a new or used car or van, or an aftersales service, contact us today to see how we can help. You can visit us at your local dealership, browse online or call us on 0330 096 7061.

Contact info

  • Brindley Way, Lyme Green Business Park, SK11 0TB, Macclesfield, Cheshire, United Kingdom

  • 0344 659 7240

4.5

Excellent

TrustScore 4.5 out of 5

23 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(23)

13,372 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The whole experience from start to…

The whole experience from start to finish was made so relaxing. The sales representative was helpful and explained everything in a clear and simple way, making me feel at ease.

23 September 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Good afternoon William,

Thank you for your wonderful review. We're delighted to hear that the whole experience was relaxing from start to finish and that the sales representative helped make everything straightforward and enjoyable.

It's great to know that everything was explained clearly and simply, helping you feel comfortable and at ease throughout the process. We really appreciate your kind feedback and are pleased that you had such a positive experience.

Kind regards,
Dean

Rated 5 out of 5 stars

Great service throughout the purchase

Great service throughout the purchase

15 August 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Thank you for your wonderful review.

We are delighted to hear that you received great service throughout the purchase of your vehicle. Providing a smooth, straightforward, and enjoyable buying experience is exactly what we strive for, so it's fantastic to know that everything went so well.

Thank you for choosing Vertu Motors. We truly appreciate your feedback and hope you enjoy your new vehicle.

Kind regards,
Keith

Rated 5 out of 5 stars

A very positive experience.

A very positive experience going to choose and buy a car. Josef the salesman was very pleasant and knowledgeable explaining about vehicles. When I picked up my new car Josef sat with me and went through everything about the sat nav and controls. Very well recommend.

31 August 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Hi Stuart,

Thank you so much for taking the time to leave such a fantastic 5‑star review. We’re delighted to hear that you had a very positive experience choosing and purchasing your car at Vertu Vauxhall Macclesfield.

It’s wonderful to know that Josef was pleasant, knowledgeable, and took the time to explain the vehicles to you. We’re especially pleased to hear that he sat down with you during the handover to go through the sat nav and vehicle controls, ensuring you felt comfortable and confident with your new car.

Your recommendation means a great deal to us, and we’ll be sure to pass your kind words on to Josef and the team.

If you ever need anything in the future, we’re always here to help.

Kind regards,
Liza.

Rated 5 out of 5 stars

Excellent service of David

Excellent service of David, we had 2 cars in mind and drove away with 1 of them. David was informative and not a pushy salesman, he also answered any questions we had and nothing was too much trouble. Can’t thank you enough and loving our new car 🚙

20 August 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Thank you for your fantastic review. We're delighted to hear that David provided such excellent service and helped you find the right car. It's great to know that his informative, no-pressure approach and willingness to answer all your questions made the experience so enjoyable.

We're thrilled that you're loving your new car, and we'll be sure to pass your kind comments on to David.

Kind regards,
Matthew

Rated 5 out of 5 stars

I went to Vertu Motors Macclesfield…

I went to Vertu Motors Macclesfield looking for a small car that I could get around in, and that was affordable to run. David was really useful and showed me multiple cars which I wasn't a fan of. He then showed me one of the cars that hadn't been in the workshop yet, and that is the one I took away. He reserved it for me, they kept me up to date throughout the process, and I had the car within a week.

28 July 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Thank you for your wonderful feedback.

We’re delighted to hear that David took the time to understand what you were looking for and helped you find the right car for your needs. It’s great to know that he showed you a range of options, kept you fully updated throughout the process and ensured everything moved along smoothly.

We’re especially pleased that the car he recommended turned out to be the perfect choice and that you were able to drive it away within a week. I’ll be sure to pass on your kind words to David and the team at Vertu Macclesfield.

Kind regards,
Matthew

Rated 5 out of 5 stars

10 out of 10 for everything

10 out of 10 for everything. Car is amazing can't thank Vertu and Joesef enough

13 July 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Hi Nigel,

Thank you for taking the time to leave us such a fantastic 5-star review. We’re delighted to hear that both your new car and your experience with Vauxhall Macclesfield exceeded your expectations.

A 10 out of 10 rating is wonderful to receive, and we’re especially pleased to hear that Joesef looked after you so well throughout the process. We’ll be sure to pass on your kind words to him and the team.

We hope you enjoy every mile in your amazing new car!

Kind regards,
Liza.

Rated 5 out of 5 stars

The whole experience was very smooth

The whole experience was very smooth. Staff very professional and friendly and put me at ease. David at Vauxhall Macclesfield was very helpful.

17 July 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Thank you for taking the time to leave such a positive review. We are delighted to hear that your experience was smooth from start to finish and that our team helped put you at ease with their professional and friendly approach.

It's particularly pleasing to know that David at Vauxhall Macclesfield was so helpful throughout your visit. Providing a welcoming and supportive experience is something we strive for, and your feedback is a wonderful reflection of that. We will be sure to share your kind comments with David.

Thank you again for choosing us. We hope you enjoy your vehicle and look forward to assisting you in the future.

Kind regards,
Keith

Rated 5 out of 5 stars

Excellent service and professional support

I bought my new car a couple of months ago after having a car accident.
My experience was superb, nothing about it was rushed as I was waiting on insurance.
I couldn't thank Gary Chapman enough for such a smooth and thorough process and explanation of everything I needed to know and understand, nothing was too much trouble, he was polite, very helpful and very professional.
My husband and I love our new car and we would highly recommend Gary and Vertu if you are looking for a new car.
Thanks again Gary

14 July 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Hi Karen,

Thank you for your wonderful review. We’re delighted to hear that Gary provided such a smooth, professional and thorough experience during what must have been a challenging time following your accident.

It's great to know that everything was handled at your pace and that Gary took the time to explain everything clearly while ensuring nothing was too much trouble. We’ll be sure to pass on your kind comments to him.

We're thrilled that you and your husband love your new car, and thank you for your recommendation.

Kind regards,
Danielle

Rated 1 out of 5 stars

Took the car in February and told them…

Took the car in February and told them it needed a wet belt as we had trouble with oil they basically called me a liar.plus they never told us about the warranty after our first year service was over the milage when I booked it in i told them that I was on holiday prebooked and paid for so they said it was OK to bring it in afterwards and they never told me that the warranty was cancelled due to this. It is a motability car and they tell lies to motability as my father had a car on motability with this garage and they said he had done 70,000 miles when he had only done 3,000 trying to get money out of a 86 year old man and they are getting extra money out of us this time. After this car we will never go to vauxhall again and if anyone asks us about them we will tell them not to bother stay away from vauxhall Macclesfield. I have a good mind to go to the papers

22 June 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Hi Stewart,

Thank you for your feedback and I am very sorry to hear about your experience.

This is clearly not the level of service we aim to provide and I understand how concerning the issues you have raised must be. I would encourage you to contact the dealership directly so this can be fully reviewed and investigated with you.

Kind regards,
Danielle

Rated 5 out of 5 stars

Gary

Gary, the sales person was helpful and informative all the way through our purchase. We even talked about the next car for my husband

19 June 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Thank you for sharing this lovely feedback. I’m so pleased to hear how helpful and informative Gary was throughout your purchase, and it’s great that you were already chatting about future options for your husband too.

Many thanks,
Chloe

Rated 5 out of 5 stars

Just bought a used vauxhall corsa from…

Just bought a used vauxhall corsa from Vertu Macclesfield, I highly recommend this supplier if you are looking for a new/used car. From start to finish the staff where helpful and gave 100% to ensure my experience was perfect. Well done team.

17 June 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn

Rated 5 out of 5 stars

above and beyond service

Josef gave an above and beyond service.

From signing to keys in hand in 24 hours!

Absolute hero!

10 June 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Good morning Josh,

Thank you for your review. It’s great to hear that Josef went above and beyond to support you, and getting everything completed within 24 hours is fantastic. He’ll be delighted to know he made such a positive impression.

Kind regards,
Dean

Rated 5 out of 5 stars

The service we received from Gaz at…

The service we received from Gaz at Macclesfield was excellent making the experience stress free

4 June 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Hi Patricia,
Thank you for taking the time to leave us a fantastic 5‑star review. We’re delighted to hear that you received excellent service from Gaz at Vertu Vauxhall Macclesfield.
It’s wonderful to know that he made your experience smooth and stress‑free — exactly what we aim to deliver for all our customers. Your kind feedback means a great deal to the team, and we’ll be sure to pass on your comments to Gaz.
If you ever need anything in the future, we’re always here to help.
Kind regards,
Liza.

Rated 5 out of 5 stars

Excellent service!

As a younger buyer, this was my first time going to a main dealership. I was served by Gary Chapman who was very helpful and made the whole process easy and stress free. Thank you for an amazing service and attention to detail. I would definitely consider coming back again and would recommend to anyone.

29 May 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Good afternoon Eleanor,

Thank you for your review. It’s great to hear that Gary made your first experience at a main dealership feel easy and stress‑free. Taking the time to provide clear support and attention to detail really does make a difference, and we’re delighted this came across so positively.

We really appreciate your recommendation and look forward to welcoming you again in the future.

Kind regards,
Dean

Rated 5 out of 5 stars

Great service

Great service

6 April 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Good morning,

Thank you for your review. I’m really pleased to hear you received great service and appreciate you taking the time to share your feedback.

Kind regards,
Dean

Rated 5 out of 5 stars

Josef made the process so simple and…

Josef made the process so simple and quick. He took care of everything sorting the finance and keeping me updated. When I collected, he was thorough in going through all the details and features of the car and set things up for me. I'd definitely use Vertu Vauxhall Macclesfield again. Thanks for a lovely experience!

10 April 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Hi there,
Thank you for your lovely feedback. We're delighted to hear that Josef made the whole process so simple and quick, taking care of the finance, keeping you fully updated, and ensuring everything was ready for collection. It’s great to know he was thorough in explaining all the details and features of your new car and even set things up for you.
We're thrilled you’d choose Vertu Vauxhall Macclesfield again — your kind words truly mean a lot.
Kind regards
Dawn

Rated 5 out of 5 stars

Great experience

Amazing from start to finish. Thank you.

2 March 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Hi Mike,
Thank you so much for your fantastic 5‑star review! We’re delighted to hear that your experience was amazing from start to finish. Feedback like yours means a great deal to the team at Vertu Vauxhall Macclesfield.
Thank you for choosing us!
Kind regards,
Liza

Rated 4 out of 5 stars

The staff were flexible and…

The staff were flexible and accommodating with our requests.
Easy to talk to and no complaints

12 February 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Good afternoon Keith,
Thank you for your review. It’s great to hear that the team were flexible, accommodating, and easy to talk to — we really appreciate your feedback.
Kind regards,
Dean

Rated 5 out of 5 stars

A very positive experience

A very positive experience. I had a rough idea of the vehicle i wanted and Josef was very helpful. I would highly recommend

3 January 2026
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Good afternoon Jake. Thank you so much for your kind words! We are so happy to hear that Josef was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

Rated 5 out of 5 stars

Great Service!

Josef Savage Sales Executive, went over and above to find a replacement car when our car was written off due to a car accident. Fantastic service!
Vertu look after Joe, he is BRILLIANT!

31 December 2025
Unprompted review
Vertu Motors  - Vauxhall Macclesfield - Authorised Repairer logo

Reply from Vertu Motors - Vauxhall Macclesfield - Authorised Repairer

Thank you so much for your kind words! We are so happy to hear that Josef was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look