Very good service overall. I was pretty nervous and unsure about buying a new electric car but Vertu made me feel quite calm and collected. I was well taken care of, everything explained well, my ne... See more
Company replied
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Very good service overall. I was pretty nervous and unsure about buying a new electric car but Vertu made me feel quite calm and collected. I was well taken care of, everything explained well, my ne... See more
Company replied
We met with Josh to look at a Nissan Juke and he was so helpful, let us look as much as we wanted and there was no annoying hard sell. We felt the service was excellent and would recommend
Company replied
Bilal at Vertu was very friendly and helpful when we were looking at cars and he helped me with the necessary paperwork which I needed to complete. I would recommend friends and family to Vertu if the... See more
Company replied
The salesman at Nissan Sheffield, Ben, was extremely helpful in guiding us through the purchase. Never pushy, but polite and instructive. We were fortunate to have his assistance.
Company replied
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Attercliffe Road, S4 7WW, Sheffield, South Yorkshire, United Kingdom
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Initially spoke to James the business manager who was very helpful.
When I arrived to view the vehicle I was met by Bilal.
He was very helpful and polite from the start. He took time to answer all our questions in detail and was patient throughout.
He was knowledgeable about the vehicle and explained things to us in a way that was easy to understand.
He also included my wife and son in all discussions as he knew it was a car for the family.

Reply from Vertu Motors - Nissan Sheffield
I used my usual Motability Nissan dealer for my 3rd Duke. The service has always been very friendly and helpful. This time I was dealt with by Heather Pearson who was lovely making the whole experience happy and uplifting.

Reply from Vertu Motors - Nissan Sheffield
Had help early as my car broke before getting new one and got a good deal excellent sales assistant heather did everything and beyond to help very happy with the whole experience thankyou

Reply from Vertu Motors - Nissan Sheffield
We went into Sheffield Nissan and never felt pressured, we met Josh Ashley. We talked about what we wanted and he showed us the car we were interested in. We discussed the details and agreed the sale, everything was explained in detail and gave us copies to review at home. We would highly recommend recommend Vertu and Sheffield Nissan excellently represented by Josh

Reply from Vertu Motors - Nissan Sheffield
Recently bought a BMW from Virtu Nissan at Sheffield. Josh was super friendly and helpful the entire process and made sure I was happy with everything. Also big thanks to James and Jamie who were just as helpful! Wonderful experience from start to finish would definitely recommend this dealership

Reply from Vertu Motors - Nissan Sheffield
Stress free experience which is what is needed and its what I recieved. Great staff from start to finish. Everything was fine and dandy. Thanks to everyone.

Reply from Vertu Motors - Nissan Sheffield
I stumbled across Vertu by accident after months of trying to find a van that actually ticked all my boxes. Having been messed around by several other nationwide dealers (in particular one with 5 sides) with vans that were advertised but not even available for months I was beginning to give up. Have to say from the very first contact to the delivery of the van Vertu Nissan Sheffield have been a breath of fresh air. Can't put into words how nice it has been dealing with Peter there after all my other experiences, totally professional and 100% open and honest which makes a nice change. Everything he said he would do he did, he explained from my 1st enquiry the van wasn't in for a few days and had to go through various procedures, at every point I was kept updated, videos sent of before and after of various bits. Travelled up there to test drive and buy the van there and then, fair price offered for mine in Part Ex, at this point we encountered a bit of a hiccup in proceedings, one we had both missed, well I had originally spotted it but forgot to highlight. Again Peter went above and beyond to sort the situation offering several solutions as the van needed a recall to be carried out. As promised he got the work sorted quickly and then had the van delivered to me. Can't recommend Vertu enough I wouldn't hesitate to buy from them again, open, honest and really helpful. Most of all it's a lovely van :) Excellent customer service which is getting harder to find these days.

Reply from Vertu Motors - Nissan Sheffield
Excellent service received from Richard Kelly at Vertu Nissan Sheffield. New car deal discussed, agreed, completed and in my hands in less than 2 weeks . Kept in the loop at all times and always helpful throughout. My 6th car via Nissan

Reply from Vertu Motors - Nissan Sheffield
Very positive experience with vertu
Couldn't have been any better and can't do enough for you very welcoming
Andrew Billcliffe (nissan Sheffield) was great very professional and knowledgeable made us feel valued and comfortable as customers which means a lot as had some bad experiences with other car dealerships in the past
So thank you to vertu motors and we love our car

Reply from Vertu Motors - Nissan Sheffield
We ordered our car on the motability scheme. We come to start the process and Peter was the most helpful person I encountered. I was very anxious but it was very simple. The car came within a week, and Peter went through all the bits and pieces in the car like settings before we drove off. Highly recommend

Reply from Vertu Motors - Nissan Sheffield
Salesman Josh was a star. Polite, curteous, patient & very knowledgable. Delivered brilliant customer service & helped fully with the sale making it a very pleasurable experience.

Reply from Vertu Motors - Nissan Sheffield
Josh was really friendly and helpful,
Good customer service, even after the sale they have got in touch to make sure everything is fine.

Reply from Vertu Motors - Nissan Sheffield

Reply from Vertu Motors - Nissan Sheffield
Absolutely fantastic from start to finish!!! We will always use Vertu motors Sheffield as we always get the best customer service and feel valued whether it’s a service, mot or swapping our motability vehicle. Whilst waiting for our new vehicle we were kept upto date Andrew kept intouch throughout the whole experience. Once we collected our new car everything was explained in detail by Andrew and he went through and set up everything before we left the showroom so we were all ready to.
The manager was also really nice and made sure we were happy with the service we had received and we know if we have any issues we can go back to them. The store and staff could not possibly do anything more to make the experience any better. We are a million percent lifelong customers now of the Sheffield branch and could not be any happier!

Reply from Vertu Motors - Nissan Sheffield
Richard Kelly helped me find the car I wanted. He made the process really simple and easy and was friendly and helpful.
I would highly recommend him to help and cannot thank him enough.
Positive experience thanks to Richards excellent customer service skills.

Reply from Vertu Motors - Nissan Sheffield
We were looked after through the whole process of choosing our new car by Andy who answered all questions and kept us updated on the phone regularly. He was friendly and helpful.

Reply from Vertu Motors - Nissan Sheffield
The whole process was very easy. Great staff, very helpful and a excellent choice of cars. Nothing was too much trouble. Thank you to everyone.

Reply from Vertu Motors - Nissan Sheffield

Reply from Vertu Motors - Nissan Sheffield
Great service from start to finsh the sale rep Andy was very good kept us involved all the time

Reply from Vertu Motors - Nissan Sheffield
Heather Pearson at Vertu Nissan Sheffield was fantastic. She was very friendly and not pushy in the slightest. She got me the car I wanted and was happy to make any accommodations that were needed. On the day I collected my car she knew my daughter was coming too so got her a little gift, which was so thoughtful. She kept me up to date throughout the whole buying process and was always on hand if I needed any help or had any questions.
When I purchased my previous Nissan from a different main dealer I didn’t have a great experience but Vertu has restored my faith in main dealers.

Reply from Vertu Motors - Nissan Sheffield
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